Issues with food input on iOS 2.53

[KateFitbit]

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

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Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

• • Are you already updated to 2.53.1? 
  • What is the OS version that you are running on your iPhone?  
  • What food database are you using?(See Account>Advanced Settings>Food Database).
  • What language are you using the app in? 
  • What foods are you trying to log? 
  • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
  • What time/date did you see the issue? 

We appreciate the additional details. 

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Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

Again, thank you for your continued patience as we worked to get this resolved ASAP.

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Update 7/15/2018: 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

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Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

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Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

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Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

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 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

[Rcnsamantha]

I’ll bet it’s more like thousands of users who are experiencing this. 

[Criable]

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@KateFitbit wrote:

@scadawizard that's something that our team has discussed, but I think at this point they have isolated the problem and are working on a fix.

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Hi @KateFitbit, so it is a choice that Fitbit made to place the inconvenience on us the CUSTOMERS - than to take some steps and roll back the app to the previous working version as a temporary measure. Obviously such step seems too cumbersome for your engineering team and further to that - estimating an ETA for fixing is also too difficult for this team. Gosh. Who did you guys hired?  3 days in and the team can’t fix a simple data entry problem?

I pity fitbit customers

[ASWFU]

I completely agree with the 100% self honesty! That has been a huge motivator and help with my weight loss too.

On top of that, I have chronic headaches and migraines (yes both and 2 different types of headaches) and Fibromyalgia. Having a correct log of what I’ve eaten allows me to look back and identify anything that may have triggered one of these problems to get worse.

And with Fibromyalgia, balance is really important. You do feel better when you are as active as you can be, but you feel a lot worse when you over-exert yourself. I do listen to my body, but the Fitbit gives me tangible markers to push when I’m not doing enough & to notice when I may be overdoing it.

I do not mention these for any sort of sympathy or attention, but there are millions of Americans with chronic illness and chronic pain issues, who have come to rely on the accuracy of food & water logs (dehydration can set us back Too), and activity levels.

Yes, I’m trying to loose weight too, but it is a health issue, and I’m guessing I’m not the only one. So please understand the frustrations, rather than just deleting them.

[Yaamba]

Thank you, adding app now!

[bradtke329]

Absolutely! I have a neurological disorder as well an autoimmune disorder, so it's very hepful to be able to go back and try and piece together if my diet is having an impact. It's a little frustrating that I'm so dependent on technology for it though! 

[SalseraDebra]

You must to go through the computer.

Debra
Sent from my iPhone

Moderator edit: personal info removed

[ASWFU]

I know, it is hard to be so dependent, but I’m not sure about you, but I’ve been dealing with my issues for 25 years, and have food, water, sleep, activity, and for us females hormone tracking is much easier than when I kept it all on paper and tried to track it all, let alone find patterns. I guess there are no easy solutions, but we both knew that 😃

Thank you for sharing and relating! It is an anxious place to be when something helping an already difficult health situation isn’t there. Again, I have been happy as the next to loose weight too, but my health and getting thru each day is far more important, which I’m sure you relate to too.

Best off luck through this, and with your health and living the best you can with your issues. Know you truly are a warrior! And know you aren’t alone in the struggle.

[SalseraDebra]

Lol! Goes to show. There is always someone worse off! I trust they’ll fix it. Just a little inconvenient. The Fitbit app is kinda like life that way. Ups and downs. As always we just have to push forward and be grateful we have food to log. Others around the world aren’t so fortunate.

Debra
Sent from my iPhone

Moderator edit: personal info removed

[Spectre007]

Wow. By reading the messages on this thread, you would think the sky is falling. Whining about this problem isn’t going to solve a thing. Yes, it is a major inconvenience. Yes, Fitbit should have just reverted to the previous version of their app. But, they did provide a viable workaround. Logging the food on the website seems to work perfectly fine, and it syncs up with the iOS app. Also, did all of us forget about pen and paper? Why not just record the food you’ve eaten on paper and then enter it in the app after they’ve resolved the problem?  

Fitbit seems to do a pretty good job with both the engineering of their hardware and software. No one is perfect.

[ASWFU]

Tried many times, was working for awhile, now computer doesn’t update the app anymore. I don’t live a life where I can keep getting to a computer easily. And also, no bar code scanner and none of my custom foods are on the computer.

It seems every time I try a work around that works, it stops working after a few hours.

Thanks for the suggestion, I know everyone is trying to help and get through this problem.

[dove2424]

They have deleted 4 of my posts I think?  I don’t think they want people to know that the workaround of logging on the dashboard doesn’t work for some..  it doesn’t sync to my app, so it isn’t at all a work around.  It’s on twitter now and they can’t delete my tweet, so...  I’m going to look into another wearable, one that takes your money, but still cares about their customers after is preferable.  

[ASWFU]

There’s a good point! #FirstWorldProblems
😉

[ASWFU]

The logging the food on my computer did work, but has stopped now too. And now other things are not logging correctly.

Of course the sky isn’t falling, and yes, as Debra pointed out we are lucky to have food to log at all. But, this isn’t just about counting calories, some of have learned to rely on this to adjust what we do and eat for chronic health conditions. Trust me, even one bad day, does feel like the sky is falling, physically.

I think most of the frustration your seeing is from deleted posts and lack of communication from the company. It has made many of us feel they don’t care. But, we are thankful to take comfort in other suggestions and just other relating.

I’m happy for you that you don’t relate, but it doesn’t seem fair to criticize those that get something out of it.

[kathy20853]

Nope - this is for the person who talked about 'whining' - logging on through computer rather than a cell phone or tablet app does not work for many users. Try reading more responses to this thread.
I am fortunate to have a 2nd cell phone ( my work one) and it is a Samsung Galaxy. That app from a Play Store works. I do find it hard to believe that the Fitbit company is taking 5+ days to 'fix' this problem. From what I have read, there was an 'update' that was for Apple users and it is the problem. I am not a coder or tech person but am wondering why another update cannot be put out that is simply the previous version...

Sent from my iPad

[Yaamba]

A bug is a bug. I'm sure they'll fix it as soon as they can.

[Criable]

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@Spectre007 wrote:

Also, did all of us forget about pen and paper? Why not just record the food you’ve eaten on paper and then enter it in the app after they’ve resolved the problem?  

Fitbit seems to do a pretty good job with both the engineering of their hardware and software. No one is perfect.

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Most people here (I believe) do not demand perfection -  its the attitude towards customers that is the problem. i.e the firm couldn’t care less. 

Pen and paper? Might as well throw away fitbit and go back to the good old days if thats what you’re saying. You dont need a fitbit to be healthy right?

[bradtke329]

@ASWFUThank you! Same to you! Honestly being able to share ghe experience with others who are going through it has been nice!

[jesicat]

Same situation.

When I try to record what I’ve eaten (for example, grapes) my data reports that I consumed 1,000 lentils. 

I don’t even know what a lentil is.

 I struggle with identifying vegetables and I do need the Fitbit calorie counter because my math skills are subpar.

[Backofthenet]

Hi KateFitbit - if you do read these comments then as of Saturday 14th my custom exercises also stopped synching so if I try to change for example a default exercise to a custom one via my I-phone then after synching it changes back to the custom exercise.

[Macca11081]

This is now getting to be a little beyond a joke. Three days of you saying “we are on it” is saying to me the issue is a bit deeper than you thought. The version should have been backdated immediately and then looked at the issue offline. You say you don’t give SLA’s because you don’t want to promise something you can’t deliver on? That to anyone looking at this is an excuse and means “don’t know when we will have it fixed as we can’t find the issue”

I respect people more who tell the truth. If it’s a major issue and it’s going to take some time then just come out with it. I’m not bothered if it takes time as these things happen. Just stop thanking me for my patience and saying you’re on it.

Sent from my iPhone