Missing Sync Progress Bar & Battery Indicator on v. 2.22 (RESOLVED)

[DerrickS]

Fitbit Update 5/5

I have great news!  We have pushed out a fix in the latest version (2.22.1) that resolves this problem. Click here to be redirected to the iOS App Store. Thanks for bringing this issue to our attention.

Fitbit Update 5/1
It was recently pointed out that some iOS users are missing their sync progress bar and battery indicator on their dashboard after updating to Fitbit iOS App version 2.22. In order to investigate this issue, can you please provide the following information:

1. What type of iOS device are you using?
2. What iOS version is it running (ie iOS 9.3, iOS 8, etc)?
3. Does the problem persist after logging out of the App and then back in?

Thanks in advance for your help!

[HTelfs1]

Since update i have lost the battery sinc indicator. Getting increasingly peeved with fitbits software, every update I've had a problem with. I'm using iOS 9.3. iPhone6s.

[pwood]

Rebooting fixes it on my iphone5, but also only temporarily.  It started happening frequently for me after the most recent app update. It seems very strange that even after a reboot, it changes the screen layout after a while.   what's up with that?

It'll be great when there's a fix that lasts available.   Where is fitbit support staff on this issue?

[MickiM]

This is happening on my Charge HR as well! Is this only on iPhones, because I have a 6. I have rebooted the phone, this helps temporarily and logged out and back into the fitbit mobile app, also a temp fix. The information is available under the "account" screen, but I am used to the it being on the dashboard too and don't like having to switch back and forth. I agree with another poster, where is the support team on this topic since it doesn't seem to be random. Any help coming fitbit????? Please???!!!

[GaryD53]

Hi thanks for requesting info I hope this can assist in resolving the issue!
iPhone 6
iOS9.3.1
Initially after switching off and back on the dashboard reappears but then disappears after a short while.

[Lknoblauch]

So I have to log out and back in every time for it to show up that's not efficient! They shouldn't have taken that feature out with this update.

Sent from my iPhone

[MeylinP]

Welcome to our Community @GlennL! Thanks for joining us! This is pretty weird, can you please provide me with a screenshot showing me exactly what you're seeing on your mobile app?

Keep me posted! 

[geeg51]

logging out and back in seems to have done the trick. I should have thought of that. when in doubt, reboot!! thank you...

[FerdinandFitbit]

@Lyng52 Yayyyy! I'm glad to hear that it's right back!

@rebel3217 Nothing to worry about 😄

@dawnred Welcome to the Community! I'm happy also to know that it worked for you. Anything else you may need in the future, just let me know and I'll be glad to help. Welcome to the Community Forums! 😄

[MarcSF]

I have had this problem since updating to Fitbit app. v. 2.22. I'm using an iPhone 6 which is running iOS 9.3.1 (again Fitbit app. 2.22). If I log out of Fitbit app., close it, reopen it, and sign back in, the problem seems fixed but it happens again within a couple of hours. I've done that more times than I can count and it's incredibly annoying!

[MissCat]

I also am missing the battery indicator and the sync progress line. I use an iPhone 5s and iOS version 9.3.1

[Kcompton]

Mine was Doug the same. Fixed after logging out & back in.

[GaryD53]

My wife's iPhone 6 (iOS 9.3.1) is experiencing the same issue. As stated logging out and back in is a temporary fix only. Hopefully the posts regarding this will assist Derek's (Fitbit Moderator) investigation into this issue. It's very frustrating so a quick resolution would be welcomed!

[DerrickS]

@MarmaladeToast I've moved your post from the feature request board to this thread. This is a known bug that our team is currently investigating. 

So far I've seen instances of logging out of the Fitbit App and then logging back in help, as well as restarting your iOS device.

Lastly, if you could answer the questions in my lead-in post it would be a huge help!

[guyfromhi]

Having to exit and relaunch the app is an annoying inconvenience. Here are my responses to your questions:

What type of iOS device are you using? iPhone 6s Plus
What iOS version is it running (ie iOS 9.3, iOS 8, etc)? iOS 9.3.1
Does the problem persist after logging out of the App and then back in? No. Exiting and relaunching brings the tile back.

[banct]

I am running iOS 9.3.1 on an iPhone 6 Plus. The "Charge HR" bar and the ability to live sync disappears once or twice a day now. The steps, etc., don't update as I walk and heart rate only shows the resting HR, no live HR. Closing and opening the app doesn't help. I have to turn my phone off and then back on.

[Oma47]

I recently received a new HR recently, all information transfered, but the battery level no longer appears on my phone.  I checked all sections on my profile and data, but see nothing to help me.  How can I get that back?

[kalimm]

You can go to the account tab to see the tracker tile that should show your battery level. You can also close down your app then open it again and that should reset it to show the tracker tile on your dashboard. There's something wrong with the new app update that was sent out, but no word yet on when it will be acknowledged by Fitbit or fixed.

[twp]

The banner at the top of the dashboard on my iPhone 6S keeps disappearing. The banner that says Charge HR then shows battery level and whether you are connected or when it last synced. If you shut down the app then reopen it it reappears but will disappear again. Any suggestions?

[mikeyn]

It works for awhile then the sync and battery level disappear again

“In every walk with nature one receives far more than he seeks.”
— John Muir

Moderator Edit: Removed personal information.

[GlennL]

I have had this problem also on my iPad, after the Fitbit app was updated to version 2.22 on April 28.  It appears to be an intermittent problems, sometimes the device status line is there when I open the app and sometimes the device status line is missing.