Pairing Fitbit Versa with iPhone issues

[FedericoFit]

Hi everyone.

Let me immediately say "what .a big frustration"!

Just got the Fitbit Versa. It is my first Fitbit product.

Well....completely unable to pair it with my iPhone 7 (iOS 11.3 installed).

I checked my bluetooth and it works fine with other devices that I try to pair.

I am waiting a lot of time but the phone does not see the watch.

Please, an help would be highly appreciated before giving it back and buy an Apple watch. 

Thanks. Bye

[Tonib1]

That’s great to hear!
Now you can finally Enjoy your versa 🏃🏻‍:female_sign:

Sent from my iPad

[asampa]

I am having the same problem. checked all the approved solutions and simply does not work.

In summary: It stopped synching. Tried all the recommendations of switching on & off the bluetooth. Delete and reinstall the app. Re started the Versa and removed it from the app my devices.

Now the app can't even find my versa...very frustrating.

[MarcoGFitbit]

Hello @asampa, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for letting us know you've already tried several troubleshooting steps in hopes to resolve this issue. As you have removed your Versa from your account and it's not unable to pair back, I would like to suggest you the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

I hope this can be helpful, give it a try and let me know the outcome. 

[asampa]

Thank you for the feedback.

It now works. However, given that the problem was fixed for few day, I recovered only part of the date with the last synchronization. I am missing the sleep log for the troubled period.

Is it normal?

Thanks in advance,

Amancio Sampaio

[MarcoGFitbit]

Hello @asampa, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let me know your issue has now been resolved. Please note that Fitbit devices are designed to store up to 7 days of detailed information, so it's possible that if you were not able to sync for more than 7 days some information might be missing. Also note that if you're only missing a sleep log, it's possible your Versa was not able to record sleep for that specific night. Nevertheless, you can always log the missing sleep hours by going to the Sleep tile and following these steps:

1. Tap on the plus sign on the top right corner.
2. Tap on Add Sleep Log
3. Set Sleep Start and Sleep end for the missing date 
4. Tap on SAVE at the top right corner. 

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

[Middaugh.Robert]

The problem with the Versa is still persistent. The actual problem (after lots of troubleshooting) seems to be with the versas ability to maintain its background Bluetooth connection while you have other options already paired to your phone. 

This means that even if you are not connected to another device via Bluetooth if you have paired with a device and you do not have it connected but it's not forgotten by your phone, versa wont work. Versa ONLY works and syncs properly once you have forgotten all other bluetooth devices (even versa classic) and exclusively have the versa background Bluetooth paired. That is the reason the devices don't work after this initial set up in isolation of other bluetooth. Once you pair another device and your phone remembers it you do not have to be comnected to it but your versa will no longer be able to sync. This is a problem with the Bluetooth connectivity on the VERSA and not any one phone model. This problems needs to be fixed ASAP because no order or install will fix that connectivity issue. 

[MarcoGFitbit]

Hello @Middaugh.Robert, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for voicing your feedback about this situation. I understand your concern about this issue and I will make sure to forward your insight to our team. If you haven't done it yet, I would like to suggest you to update the firmware on your Versa, please check this post for further instructions. 

Thanks again for posting your feedback, if there's anything else you might want to add, please feel free to reply. 

[blothe]

No you will not lose your data when removing the app from your phone and reloading it.

[MarcoGFitbit]

Hello @blothe, thanks for joining the conversation, it's always great to welcome new members to the Fitbit Community. 

Exactly, you will not lose any of the data stored in your account as when you sync your Fitbit device the information gets stored in our servers and not in your phone. 

Thanks for your participation in the Forums, if there's anything else you might want to add or if there's anything else we can do for you, please feel free to reply. 

[SuyinJunger]

Hello everyone.

I am Brazilian and just bought my versa 2 weeks ago.

Everything was going amazing, until yesterday, when Versa stopped syncing and nothing else was working.   No bluetooth connection, no wifi connection ....  Nothing.

=> there was an update to be done, but App was not able to find my Wifi connection, neither my Versa.

Came to the community in order to have some guidance and now I am restarting everything, including setting up my Versa again.  App was deleted, Versa was rebooted and let's see what will happen.

But I found the Middaugh.Robert's comments interesting, and maybe that is the cause of all my problems.  Yesterday my Iphone 8S plus was connected to my Speaker's bluetooth - and it was from this moment onwards that my Versa stopped syncing/working.  

What a problem, as we always will be syncing with other bluetooth devices, such as computer, cars, speakers ....

Will Versa stop syncing all the times?  Uau - I am  not prepared to this !!

As soon as set up is finished I will be back to tell if rebooting everything worked or not ?

Thanks for your support.

[Gloria2013]

Hi good day everyone, I just had my Fitbit Versa today. I don’t have problem pairing it with my iPhone 6plus. It’s working fine and suddenly my iPhone died.... and can’t switch it on.... do you have any problem related to what I have today. Thanks

Moderator Edit: Format.

[SuyinJunger]

Sorry to hear that
No, I didn’t have this kind of problem.
Suyin

[MarcoGFitbit]

Hello @SuyinJunger and @Gloria2013, have a warm welcome to the Fitbit Community. 

@SuyinJunger, I appreciate you have taken the time to share your experience in a very detailed way. I would also like to thank you for letting us know the troubleshooting steps you tried in hopes to resolve this issue and the way you resolved it. Please note that other Bluetooth device should not interfere while syncing your Versa but it's recommended that they're away from the device while syncing. At this moment, I would like to ask you to keep us updated about this situation and let us know in case you need further assistance.

@Gloria2013, thanks for your participation in the Forums and for sharing your experience with us. Tell me, is the problem related to your phone or to the Versa. If your Versa is the one not turning on, please put it on its charger for 10 minutes, then take it off and restart it by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. After that, put it in back on it charger for 2 more hours.

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

[Bigwreck23]

This process worked for me, although I have to add that it once the fitbit app started the setup process, it wouldn't discover the fitbit and had to restart the device by pressing the left and bottom right buttons at the same time. Then, it worked! 

[MarcoGFitbit]

Hello @Bigwreck23, thanks for joining the Fitbit Community. I appreciate you have joined the conversation and let us know the troubleshooting steps on this thread were helpful for you, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[LizzieB24]

I have been trying to fix my Versa since last Thursday. I am sometimes able to get it synced but it never stays connected. I have tried everything. I have deleted the app several times. I can’t get it to show in Bluetooth devices on my iPhone XS. I have done factory resets on my Versa. I’ve restarted them, near the router, away from the router, etc. I am at my wits end with this. I’ve had various fitbits for 4 years now and never had problems like this. At this point I’m ready to try to get any money back for my Versa and use it to buy an Apple Watch. 

[Bigwreck23]

Have you also tried to just restart your watch? When it disconnected last
week, I thought I'd have to do everything over again. Instead, I pressed
and held the left button and bottom right button until it turned off and
turned it back on. It soon reconnected to my phone.

[LizzieB24]

I have restarted my Versa and my phone about 10-15 times over the past
week.

[Bigwreck23]

How about turning the BT on and off on your phone (as opposed to
restarting)?

[LizzieB24]

I have restarted Bluetooth on my phone and Versa numerous times. I deleted the app and reinstalled. I have connected it with my laptop via the doggle and that has even been a struggle for my Versa.