Readiness data gone and no longer logging

[swampf0etus]

When I installed the recent update I opened the app and got a message saying that improvements had been made to the readiness score, making it more accurate and it will be available it non-premium members (I have premium). However, my readiness no longer shows and all previous data has gone. It just says “calibrating” and “wear your Fitbit for 7 more nights”. But it’s been saying that for nearly a week. 
I’ve logged out, back in. Rebooted phone. Deleted and reinstalled the app. I’ve completely removed my device, reset it and re-added it. Nothing has fixed it.

Anyone else had this?

 

 

[FedericoCar]

Google watch. 

Readiness gone and sleep details of poorer quality since a few days 😞 

[Perdo77]

I have been facing this issue for the past month. No readiness score! Even the sleep -edit hack suggested by some folks has not worked for me. I'm premium member and this seems like a serious deficiency in service 

[mwoz2]

I had been getting a score and now it's gone again.  When is this but going to be fixed?

[LauraJM575]

Yes same today! After an iOS update yesterday funnily enough…

[vee]

no readiness score today. I am getting my sleep scores and everything else just fine. A lot of people on Facebook are reporting no readiness score today. First time for me. 

[BrotherGrimmer]

wecome to the club...unfortunately its slowly growing...

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Any news Juan on this?

[Mhoustonfl]

I received my readiness score for a couple of weeks - and no score today! Plus yesterday it was glitchy - included a prior days steps in my step count and I had to delete them.

[Jensta]

I have also been relying on the hack but yesterday I modified my sleep by a minute, re-saved, refreshed/re-synced and it didn’t work like it has been. I had to re-sync a couple of times and it finally worked. Today the hack worked as per usual. One sleep edit, save and a refresh pull down sync.
It is ridiculous that the developers can’t seem to fix this. I don’t know any other software company that has bugs in their product for so long without any correspondence to its user base about what is happening. I’m about to upgrade to a Charge 6 but am seriously thinking about whether to swap to another device because of this latest experience. I’ve been a Fitbit user for 8 years and this stuff up is by far the worst they have ever had and ironically it’s after they have been swallowed up by Google…..

[Newfitkitty]

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@JuanFitbit wrote:

Hi everybody ! Thank you for your messages and feedback. I'm glad that some of you are already getting the Readiness score again.

I've reported the missing historical data to our Team. 
 Hopefully it'll get restored soon. 
I'll let you know as soon as I receive the info . 

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@JuanFitbit the readiness score is gone again. has been for two days now.

[DP3127]

I've got the readiness 8 times in the last month and a half. Not all together, then disappears again. Android user with latest updates on phone and app but the problem is clearly with the app.  Very disappointed.

[hwasp]

My readiness also has gone and it's just got the do 22 minutes which makes up the 150 a week.   How to get it back again?

[JuanFitbit]

Hi everybody ! Thank you for letting us know when the readiness comes and goes. Even if I don't post it here, all the info is being forwarded so that our team is aware of the behavior of the app. 
They are working hard to get you all back on track .

WE appreciate your comments and info if a new symptom is detected. This helps our team a lot. 

[DP3127]

This month I have received a readiness score 3 times out of the 6 days -
now if we can get back to 100%.

[JuanFitbit]

Hi everybody ! Thank you for your patience and information. 

As of yesterday, Tue Dec 10th, Fitbit App 4.32 has started rolling out and will continue to rollout over the next two weeks.
This update includes a fix for the food logging clipped text (Android only) bug.

Please keep an eye open for any new update available. 
After updating the Fitbit app, turn your phone off and on again. 

Please confirm over here, if the update helped. 

[DP3127]

My readiness score has appeared for 8 days in a row now. I hope this means
that the issues are resolved.

Thanks

[dwin]

@JuanFitbit  No change - no history for steps, distance, floors, calories... Can see the data for the day and still getting weekly e-mails with the historical data - but app still cannot show the historical data from the Fitbit servers.

[Mbedford]

Finally my readiness school in the Android app is now back and working and I can see all of the previous history of all my readiness scores within the app for the past months it's been missing 

Thank you for finally fixing this after many months.

[Susiepie]

It's there a discount to put premium monthly membership costs while we are helping you figure this out? My data had been missing for most of this year.  I did the trouble shooting, I waited for the release of the update and then installed it - the readiness data is still hit and miss. How can the company take a year to fix one glitch?