help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Refusing to sync after new software install

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-17-2019 06:08

‎07-17-2019 06:08

I’ve done an update on Fitbit app and since then my watch refuses to sync with my iPhone. I have completely removed the app and started from

Scratch and it’s still not working - any ideas ???? Only started happening when I was asked to install new update last week!!! I’m on iPhone 

Best Answer
5 REPLIES 5

‎07-18-2019 11:10 - last edited on ‎03-21-2025 09:32 by Fitbit Moderator

‎07-18-2019 11:10 - last edited on ‎03-21-2025 09:32 by Fitbit Moderator

@Niomifranklin, welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your device not syncing with your iPhone and thank you for troubleshooting this issue. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎07-19-2019 05:48

In response to AlvaroFitbit

‎07-19-2019 05:48

I’ve been having this same issue and after following the steps above, the problem continues.  

Best Answer

‎07-19-2019 08:22

In response to DustbinGage

‎07-19-2019 08:22

Same issue, no sync, no Wi-Fi connection. Detached all blue tooth attachments, restarted watch 6 or 7 times. 

Best Answer

‎07-19-2019 08:27

In response to Dzchaney

‎07-19-2019 08:27

So glad it’s not just me. I noticed earlier my fit bit is not showing usually notifications and alerts. I went on the app to see it hadn’t synced for 24hours. I tried all the above and actually got it to receive text etc for a brief time. Then not an hour later I’m back to square one! I’ve tried restarting the thing, cancelling all settings etc. Etc. Nothing!  Why all of a sudden has everything stopped working today?? 

Best Answer
0 Votes

‎07-19-2019 09:20

‎07-19-2019 09:20

Same issue here. Stopped syncing, the message prompts saying that the device can't be found. Every one hour passed by the clock will be slower for 1 min. Which means, if you are lucky that it synced once before you go to sleep, you got a chance that the next morning the watch will be late for 5~10 minutes. Which is long enough to cause you missing a lot of things.

Currently the sync recovers by chance, sometimes it will sync suddenly, sometimes not, no cluses.

 

Best Answer