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Refusing to sync after new software install

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‎07-17-2019 06:08

‎07-17-2019 06:08

I’ve done an update on Fitbit app and since then my watch refuses to sync with my iPhone. I have completely removed the app and started from

Scratch and it’s still not working - any ideas ???? Only started happening when I was asked to install new update last week!!! I’m on iPhone 

Best Answer
5 REPLIES 5

‎07-18-2019 11:10 - last edited on ‎03-21-2025 09:32 by Fitbit Moderator

‎07-18-2019 11:10 - last edited on ‎03-21-2025 09:32 by Fitbit Moderator

@Niomifranklin, welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your device not syncing with your iPhone and thank you for troubleshooting this issue. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎07-19-2019 05:48

In response to AlvaroFitbit

‎07-19-2019 05:48

I’ve been having this same issue and after following the steps above, the problem continues.  

Best Answer

‎07-19-2019 08:22

In response to DustbinGage

‎07-19-2019 08:22

Same issue, no sync, no Wi-Fi connection. Detached all blue tooth attachments, restarted watch 6 or 7 times. 

Best Answer

‎07-19-2019 08:27

In response to Dzchaney

‎07-19-2019 08:27

So glad it’s not just me. I noticed earlier my fit bit is not showing usually notifications and alerts. I went on the app to see it hadn’t synced for 24hours. I tried all the above and actually got it to receive text etc for a brief time. Then not an hour later I’m back to square one! I’ve tried restarting the thing, cancelling all settings etc. Etc. Nothing!  Why all of a sudden has everything stopped working today?? 

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0 Votes

‎07-19-2019 09:20

‎07-19-2019 09:20

Same issue here. Stopped syncing, the message prompts saying that the device can't be found. Every one hour passed by the clock will be slower for 1 min. Which means, if you are lucky that it synced once before you go to sleep, you got a chance that the next morning the watch will be late for 5~10 minutes. Which is long enough to cause you missing a lot of things.

Currently the sync recovers by chance, sometimes it will sync suddenly, sometimes not, no cluses.

 

Best Answer