Resolved: FBBluetoothErrorDomain error 18

[ErickFitbit]

Fitbit Update 9/12/2017: This issue was resolved in the new app update version 2.40 released yesterday. If you are still experiencing this issue, please update your app. Thanks for your patience! 

Fitbit Update 8/24/2017: Thanks again for reporting this issue, at this time we have all the information needed and our team is still reviewing. I'll update this thread once we learn more. Your patience is truly appreciated. 

Fitbit Update 08/14/2017:  Everyone -- Several iOS users have reported receiving the FBBluetoothErrorDomain error 18 when attempting to update their trackers on the latest version of the Fitbit app for iOS, version 2.39. Our team is currently aware of this issue and working on a fix for this. I appreciate you taking the time to report this issue.

As @Rich_Laue asked here, can someone please share a screenshot of the error message as well as letting me know the following details:

• What is your Fitbit app version (account > help)?
• What version of iOS are you on?
• Have you tried what worked for @ReneRobles and continue to hit the try again button?

I will pass this information along to our Product Specialist who will provide me with an update and I will make sure to convey that to you all. Thanks again for your reports. More information coming soon!

[centralollie]

Thanks guys, I reset it a few times and it came right. 

[SteveH]

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@PottyPenny wrote:
I resolved my issues the same day and posted this too.

I wish I could I unsubscribe to this post

Gill

Sent from my iPhone

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[cathybleasdell]

Any news on the error 18?

[JimBod]

I'm getting this error on iOS, and also can't sync using the Mac OSX app either. It stops syncing. I have only been able to sync a single time by removing and re-installing the iOS app.

[Fbuyamistake]

Hi, last update on Error 18 on 24 August - today is 11 September, I just got my Charge 2 and I'm experiencing same issue - this is not good....any development please otherwise I'm returning mine

[LobsterFit]

Same problem for my new flex2 on iphone 7. First time purchasing a fitbit, so far I'm not impressed...

[JimBod]

This is beyond a joke. The device won't sync on anything. Phones. Computers. Nothing. And because I bought this overseas I can't even return the device. Will you exchange it in the UK if it was purchased in Australia??

[JimBod]

For those who've lost all hope, I stopped getting the error after doing nothing in particular today other than keep trying occasionally.

I did get a new error before it started working - com.fitbit.HTTP error 0

After a couple of failed attempts It updated the firmware to the latest version and now is syncing fine.

Sorry I can't offer any advise at all as to specific steps that fixed it other than multiple resets, multiple phone restarts, and multiple attempts to update and sync.

Good luck.

[KateFitbit]

Hi Everyone, 

This issue was resolved in the new app update version 2.40 released yesterday. If you are still experiencing this issue, please update your app. Thanks for your patience! 

[NYCWolverine]

This issue was resolved in the new app update version 2.40 released yesterday. If you are still experiencing this issue, please update your app. Thanks for your patience! 

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The problem has not been resolved.  I updated the app and deleted and reloaded it and I am still receiving the same error message.  I am working with a Blaze and iOS.  Please tell the engineers that the problem persists.

[Mare1040]

Thanks, but, unfortunately I returned both devices and went back to the zip.  Have a good one!

[jmjordan]

Sorry, I couldn't wait for a month for the issue to be resolved. I returned the Flex 2.

[GAH]

I am still receiving this error today after updating my app??? Any suggestions?

[CatCat20]

Hi, I am still getting the error even after deleting and downloading the newest version of the app 2.40.My phone also shuts down completely. Iphone 6S

[NYCWolverine]

For those people that are still having the problem even after updating the app, I suggest chatting with a Fitbit support staffer -- http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs .  They were able to talk me though a fix that involved deleting the tracker from my phone's bluetooth list and then re-connecting them together.  It took about 10 minutes.  I don't remember the exact sequence of steps, but I highly recommend contacting them to resolve this issue.

[jms212]

I was previously receiving the FBBluetoothErrorDomain error 18 and updated my app based on the note above that says it was fixed in the update released yesterday. I am now getting error FBBluetoothErrorDomain error 8 and can confirm that I did update my app to 2.40.

[FitTee84]

Have they fixed this its annoying!! This makes me want to go to APPLE!!

[CatCat20]

I've decided to do that and ordered my Apple Watch tonite!

Sent from my iPhone

[billiejwilhelm]

Thank you! It is now working!

Sent from my iPhone

[MNmallett]

I am still having this issue and I have updated the app.  I have deleted and added again.  I am super frustrated!