Settings keep reverting to previous selection

[promenad]

Hi all,

I'm unable to disable the reminder to move notification -- whenever I do, it keeps resetting back to "enabled" after syncing with the device.

How to reproduce

When I press:

* Profile picture -> Charge 4 device image

I can see that there's a button called "Reminder to move" which is set to ON.

There's a button which is called "Sync now" as well.

I press "Reminder to Move", and from the new view I toggle it from ON to OFF.

I go back by pressing the button at the top-left to the previous view where I can see the summary of the settings.

The "Reminder to Move" is showing OFF, but the "Sync now" button turns to "Syncing..." and once that syncing is done, the "Reminder to Move" turns to ON again automatically.

Locale: Sweden/Swedish

Should I return it? I've tried resetting the app, restarting the phone, uninstalling the app and reinstalling it.

Moderator edit: subject for clarity

[1Anonymous1]

I’m having the same issue with my versa 3. I logged out of the app, restarted my phone, restarted the watch…tried over and over and every time I change it to off and it syncs it turns it back on. 

[Michelle189]

I am wearing my Luxe on my dominant wrist. However when I fill this in in the app. It syncs and automatically goes back to non-dominant. I’ve tried it multiple times and mutliple days. Anyone know how I can switch it correctly in another way?

[Guy_]

@1Anonymous1-  After you toggle the reminders to move off, do you use the left arrow at the top of the screen to return? There may be a difference to the back button in certain cases, just a guess.

Alternatively you can try

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit Stop

[though it doesn't seem to fully]

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

This does a bit more clearing of problems than a logout.

Or for IOS uninstall/reinstall the Fitbit App, and redo all notification and any Pay setup.

[LZeeW]

Hello @Michelle189 and welcome to the Help forum.  Fitbit has a web dashboard that allows you to make these changes.  Go to fitbit.com using a web browser and sign in with the same username/password that you use on your phone app.

• Tap/click on the gear icon in the upper right, in the Fitbit header
• Tap. click on Luxe in the dropdown menu
• There is a "Wrist" option
• Tap/click anywhere in the box to make your adjustment
• After you change it, an unobtrusive banner should appear at the top saying Saved Setting

What type of phone do you use, Android or iPhone?  This sounds like an app bug that needs to be reported.

[WilsonFitbit]

Hello @promenad. Welcome to the community forums!

Thank you very much for the detailed information and for the troubleshooting steps you've tried prior to posting. Before you decide to return your Charge 4, I'd recommend following the troubleshooting steps below: 

1. In your phone > Open "Settings".
2. Look for Apps. 
3. Chose Fitbit.
4. Tap on Storage - clear cache (not data)
5. Force Fitbit Stop
6. Log back in to the Fitbit app

Quick Shortcut: Press and hold the Fitbit launch icon, then App info (on some phones). Take into consideration that the instructions may vary depending on the model of your phone, however, this does a bit more clearing of problems than a logout. 

In addition, please check: What are the reminders I see on my Fitbit device?

Hope this helps.

[promenad]

Hi @WilsonFitbit! 

I forgot to mention that I'm on iOS -- and those settings does not look available on iOS (and the cache is actually removed when uninstalling the app on iPhone too).

I did manage to solve it actually -- I restarted the Charge 4 device by swiping left on the clock to settings -> about -> restart device. While the Fitbit was restarting, I unchecked the "Reminder to Move" toggle in the app. When the Fitbit then came back online, it did not override the setting any longer.

Hope the bug report is useful regardless, or for anyone else who fall into this trap.

[WilsonFitbit]

@promenad Thank you for your reply. 

I appreciate your help in resolving this matter and thanks for sharing the tips you've followed. On a side note, thank you for letting me know that those options seem to be different on your own mobile device. Actually, the settings may vary depending on the model or OS of each mobile device. 

See you around. 

[LZeeW]

Hello @1Anonymous1 and welcome to the Help forum.  Are you following this path to turn off your reminders to move?  From the Today screen > Reminders to move tile > gear icon > toggle to Off?  Try this path instead.  Tap on your profile picture > Sense > scroll down to Reminders to Move (it should be on the Sense -- it is on the Versa 3, which has the same OS) > toggle it off there.

I recently had an annoying long plane flight.  I turned off my RTM using the first path, yet was bothered by them on my entire flight and a part of my vacation.  They got toggled back on, just like the OP described.  After I found the second path, I enjoyed a nice, lazy vacation.

[1Anonymous1]

I actually have only known about the second path. I didn’t have that tile on my today screen to turn it off there. I did add that tile and try to turn it off that way but it doesn’t work either. Both paths as soon as I turn it off it toggles itself back on.

Im using iPhone X that is fully up to date as well.

Sent from my iPhone

[1Anonymous1]

I’ve only ever had the option to click the back arrow in the top left.

I am on iPhone X that is fully up to date. I just uninstalled the app and reinstalled it and the issue is still occurring.

Sent from my iPhone

[Cheeesie1]

Same problem (non dominant to dominant). iPhone 12

[Michelle189]

I have an iPhone. Your solution worked. Thank you! 

[Cloe284]

fitbit Luxe is defaulting to turn off the reminders to move. 

I turn it on on the app. And then it turns off by itself two seconds later when it syncs. 

I have tried resetting my luxe 3 times and it hasn’t helped.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Cloe284.

Thank you for trying to resolve the issue with your Fitbit Luxe before contacting us.

I would recommend setting up your Tracker as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Then, please make sure to turn on Reminders to move by following the instructions in this article in the menu "How do I turn reminders to move on or off on my Fitbit device?".

Hope this helps.

[Zodasal]

I want to wear my watch on my left hand, which is my dominant hand.  I broke my right wrist years ago and it’s not comfortable on it. I change the wrist to dominant on the app and it almost immediately reverts back to non dominant. Any suggestions please?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Zodasal.

Thank you for the information provided. Hope you are fully recovered from the your wrist fracture.

Please try to set your dominant wrist from the online Dashboard. Visit this link, click your Charge 4 icon and go to Wrist.

Hope this helps.

[Zodasal]

Hi. Thank you. I tried that yesterday and it has worked. I’m new to the watch and just getting the hang of the dashboard and app, and the fact that I have to use the dashboard sometimes rather than the app. I’ll get there!

[EdsonFitbit]

Thanks for your response, @Zodasal.

I'm glad to hear that you've resolved the issue with the wrist setting.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Feel free to contact us at any time.

[adavis1109]

I have tried changing my main goal from steps to active zone minutes several times. When I make the change, the syncing process automatically starts and then my goal reverts back to steps every time. I have restarted a couple of times. Any ideas? 

Moderator edit: subject for clarity