Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[SunsetRunner]

Yes I feel the same.. waste of money for sure

Sent from my iPhone

[Sjddillon]

What iphone do youbhave because my X that does not work

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[Pkirby99]

X

Moderator edit: personal info removed

[Frbdgirl97]

settings - notifications - messages - show previews - when unlocked. You will start getting alerts after that on Fitbit. I have iPhone 11 Max and it’s working fine this way until they fix it

[SunsetRunner]

My phone alerts just came back on my Fitbit but not text yet

Sent from my iPhone

[Pkirby99]

Thank you

Moderator edit: personal info removed

[Youlanda]

This has worked for my Fitbit. Go into notifications, messages turn on to allow always for phone show preview messages this is what I had to do to get the text messages to come onto my watch. I do not like that but it works. I hope this helps some of you until they get the problem resolved. It’s better than nothing at all.


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[SunsetRunner]

Go under Fitbit app and then to notifications. You should see it there

Sent from my iPhone

[SunsetRunner]

Under your Fitbit app, then notifications. I’m on about the 3rd Fitbit and swore never again  lol 

[SunsetRunner]

They must be fixing something because I can now get call notifications but still no text.. will wait and see. Then going to get rid of this versa because it’s only a few months old 

[eliseschill]

I have a Fitbit flex 2
On my phone it does not open

On my phone notification is set to “always”

Idk 💁‍:female_sign:

But this is crazy got an email from Fitbit telling me

I have not logged on in awhile 🤦‍:female_sign:💁‍:female_sign:
Of course I have not because it does not work 😳😲

[Jamn]

Did that and it's still not working

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[Jamn]

I have it set to everything and also fitbit has a notification on the fitbit of how to fix it. Nothing I have tried works. I get phone calls but no texts or calendar notifications.

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[JL73]

I just tried that after seeing your post, unfortunately it did not work for me. Was hoping it would. This is so frustrating! 

[SunsetRunner]

Hello everyone. Maybe I can give it a shot. Here’s my understanding of helping individuals to get their notifications. This has helped some individuals I have spoke with. Hopefully it will help others. 

Please look at and complete all these steps: 

First open your Fitbit app

Tap your profile picture in upper left

scroll down to the name of your Fitbit and tap it (It’s located just under “My Family”

scroll down and tap notifications 

enable the notifications you want in green 

now simply tap “today” at the bottom of your screen to get back to the main page 

Now lets make sure your iOS device is set up correctly:

go to:

device iOS settings>location services >Fitbit>Always on

also Go to:

iOS setting>Fitbit>Location>Always on

also go to:

iOS settings >notifications >messages>Select always under show previews 

Now Go to your Bluetooth:

1. Tap the "i" icon next to the name of your Fitbit device
2. Turn on the Share System Notifications.

***I understand some individuals have gotten success from this but again there are no promises made here. I’m just trying to be helpful ***

[Ashley201988]

After updating my iPhone and following all of fitbit instructions to correct the problem of not receiving text/call notifications it still is not working!

[Jamn]

did all that and no go sadly

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[Jamn]

I did too and no no go.

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[LeNeva]

NOTHING is working. Mine is Fitbit 3. I’ve tried EVERYTHING that has been
suggested.

[RoseWalker13]

I have an iPhone XR and I did an update on my phone Thursday and my Fitbit stopped sending me texts and call notifications. I’ve restarted it, deleted the app and reinstalled it, did a factory reset on my Fitbit and still nothing. All my notifications are on and Bluetooth is connected. Is there anything else I can try to get them to work?