09-22-2019 17:46 - edited 10-10-2019 18:22
09-22-2019 17:46 - edited 10-10-2019 18:22
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
10-08-2019 07:31 - last edited on 10-09-2019 15:37 by LiliyaFitbit
10-08-2019 07:31 - last edited on 10-09-2019 15:37 by LiliyaFitbit
I agree! If they don’t fix that I will be moving to the apple watch
Sent from iPhone
Moderator edit: personal info removed
10-08-2019 07:36
10-08-2019 07:36
10-08-2019 08:00
10-08-2019 08:00
10-08-2019 08:10 - last edited on 10-09-2019 15:38 by LiliyaFitbit
10-08-2019 08:10 - last edited on 10-09-2019 15:38 by LiliyaFitbit
I am a fan of the fitbit. Mine vibrates just fine. i am not worried about the money, I like the fitbit community, but this is something I can not accept
Sent from iPhone
Moderator edit: personal info removed
10-08-2019 08:54
10-08-2019 08:54
I got it to work by going into the settings of the iphone-notifications-messages-show previews(select always). However, the messages show on the phone screen. I’m not too happy about that but at least I’m able to receive them on my watch. I’m hopping this issue gets resolved soon.
10-08-2019 08:58
10-08-2019 08:58
10-08-2019 08:59
10-08-2019 08:59
I've done EVERYTHING to get notifications on my fitbit. Have an Iphone X and after the update, once again having problems. Any suggestions? thanks.
10-08-2019 09:01
10-08-2019 09:01
did not work for me
10-08-2019
09:18
- last edited on
10-09-2019
16:23
by
RicardoFitbit
10-08-2019
09:18
- last edited on
10-09-2019
16:23
by
RicardoFitbit
Hello @RAV3
Welcome! I see you too are having notification issues. Maybe this will help. You mentioned the “I” missing on the Bluetooth so you can’t tap the “Share System Notifications”. Relook at these instructions and pay special attention to #4
😉 let me know if this does the trick
Moderator edit: Format
10-08-2019 09:19
10-08-2019 09:19
I too am still not getting text notifications on my Fitbit Ionic. The product description clearly states that text notifications are a feature. I'm returning this if the product isn't fixed VERY quickly.
10-08-2019 09:20 - edited 10-08-2019 09:56
10-08-2019 09:20 - edited 10-08-2019 09:56
I can confirm that this works. I removed my Ionic in the app. Removed it from my bluetooth devices. I added the ionic to my app, went through the settup. And all is working again. Thanks for the tip !
I just repeated above actions for my wife's charge 3. And messages are working again.
10-08-2019 09:37
10-08-2019 09:37
I have done all of these steps numerous times and still do not receive text messages to my Charge 2. I only receive my updates to walk and my phone call alerts. This is very irritating and needs to be fixed. I cannot believe that in the almost 2 weeks since the new update has come out that you as a parent company have not come up with a solution for this. Fitbit needs to get working and solve this problem.
10-08-2019 09:40
10-08-2019 09:40
This did not work for me 😕
10-08-2019 09:46
10-08-2019 09:46
I’m not receiving any text notifications since I updated my iPhone ! So irritating ! I hope this is fixed soon!
10-08-2019 10:38
10-08-2019 10:38
I have done all the steps numerous times. Too much!! After the update to 13.1.2 i thought it was fixed but it only lasted a day. Please help! I’ve been with Fitbit since 2011 but have now been looking at other devices, very sad Fitbit!
10-08-2019 10:52
10-08-2019 10:52
10-08-2019 11:01
10-08-2019 11:01
According to Fitbit “technical” support, this is a known issue. What’s HIGHLY concerning, however, is that they don’t have a timeline for the fix. Considering that part of why I transitioned to wearable technology was the ease of receiving notifications on a watch, this is really frustrating to me. (Especially after explaining all of this to customer service and having the gentleman explain to me how to turn fitbit notifications on my iPhone — after I clarified twice that I needed the notifications on my watch, not my phone...)
10-08-2019 11:28
10-08-2019 11:28
I have tried everything. Deleted the app, reinstalled it, reconnecting, restarting my Versa. I'm beyond frustrated that nothing is working. I get everything except texts. My Versa is barely a year old and I've never had any problems with it.
10-08-2019 11:30
10-08-2019 11:30
10-08-2019 11:37
10-08-2019 11:37
Thank you so much that did the trick