Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[adsnkizmummy]

It has to be an IOS13 issue as I have exactly the same problem,it’s frustrating!! 

[Doodlehyphen]

I’ve rest my device, reset my iPhone, deleted and installed the app as well as all the troubleshooting. Frustrating thing for me is calendar notifications I use them for reminders such as medication.

Kind Regards

Moderator edit: personal info removed

[SunsetRunner]

STATUS PLEASE!! This has been going on long enough... Fitbit still isn’t working!!

[LGMom]

I have an Inspire HR and after the same update, I am not getting any notifications on my Fitbit 

[Apartm]

That’s been on in my settings it doesn’t work I got the Apple Watch

Sent from my iPhone

[Doodlehyphen]

Yeah my Fitbit is basically a watch now, - doesn’t sync I need to do it manually and reset it every time. poor show from Fitbit support!

Kind Regards

Moderator edit: personal info removed

[Mindersmy]

Agreed. I’m getting all notifications on my Versa except texts since iOS update. I’ve tried everything 

[Lizzie20]

I have downloaded the iOS v 13 yesterday. I dont have a problem syncing but my fitbit keeps notifying me of the same deleted calendar appointments over and over again. I have taken then steps suggested for the syncing issue but I am still getting the noticiations on repeat.

[SunsetRunner]

I’m so happy I could help you @suzzq !!😃

[Mindersmy]

I have tried it all. No text alerts on Versa since iOS updated 2 days ago

[SunsetRunner]

I’ve been thinking about ya @Ywrona and it bothers me I can’t help you. I was wondering if it would help to get that “i” to show in your Bluetooth if you restarted your Blaze that that might work. Sort of like a rebirth of your tracker. You will not lose your date doing this. Let’s try this:

1. log out of your Fitbit app
2. restart your Blaze by doing this:
3. Find the Back and Select buttons on your Fitbit Blaze (left and bottom right). Press and hold the Back and Select buttons for about 10 seconds, until you see the Fitbit logo appear. Release the buttons.
4. log back into your Fitbit app and sync
   
   

Now lets do this:

1. Please look at and complete all these steps: 
2. Tap your profile picture in upper left
3. scroll down to the name of your Fitbit and tap it (It’s located just under “My Family”
4. scroll down and tap notifications 
5. enable the notifications you want in green 
6. now simply tap “today” at the bottom of your screen to get back to the main page 

Now lets make sure your iOS device is set up correctly, go to:

device>settings>location services >Fitbit> select Always 

also, go to:

device setting>Fitbit>Location>select Always 

then go to:

device settings >notifications >messages>Select always under show previews 

now go to your Bluetooth settings and look for your Blaze and see if there is a small letter “ i “ with a circle around it. If there is tap that little “ i “ and see if now the Shared notifications appears. If so enable it.

If your able to complete all that try sending yourself a text. 

😃 I’m hoping for success. Keep me posted

Moderator edit: Format 

[Raanakermani]

I installed tIOS 13 as well and notifications stopped working. I tried everything as well but nothing worked. Help please

[SunsetRunner]

Hello again @RAV3  

Im not sure if your having issues getting your notifications still and need help. Can you again try all the steps I just provided @Ywrona in the above post. Except I don’t know which Fitbit tracker you have so look here first: https://help.fitbit.com/articles/en_US/Help_article/1186/?q=Restart&l=en_US&fs=Search&pn=1  Find your particular tracker and do a restart on your tracker as well. Then follow the rest of the instructions in the above post.

😉 I truly hope this helps you as well. Keep me posted

[pippamundy]

Same problem here with IONIC... have tried everything but ever since update nothing has worked.  Very frustrated I hope that this can be sorted as it is one of the reasons I have the device.

[ChristenB]

It's incredibly frustrating that in order to see my texts on my Fitbit, they have to be readable on my phone screen. I'm not sure how something that should be so basic, and that worked without any issues before, suddenly doesn't. I guess Fitbit wants me to finally bite the bullet and get an Apple watch 😕

[Mindersmy]

yes I hate that I have to change that setting too.  Although even with that changed it is hit or miss on text coming to fitbit.

[JDS0309]

I did all of those steps and it still didn’t work. What now? 

[Icepol]

Does the new Versa 2 work, or does it have the same notification issue?  My Versa will not notify with above instructions...

[SunsetRunner]

Hello @Icepol 

if your still having trouble getting notifications after following my instructions I suggest you follow this thread here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/m-p/38...

[Icepol]

Doesnt work on my Versa after all suggestions, does anyone know if the Versa 2 notifications are working?