Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Kings2020]

Yes, definitely will keep following up with them. I’m still hopeful that this will be resolved. They keep blaming iOS 13, but I’ve updated to that and everything was still fine. It was the Firmware update that wrecked everything for me. 


Sent from Yahoo Mail for iPhone

[Deathwishvixen]

@Kings2020  I'm on Android 9. No updates to my Android system.  The only change I had was updating to 3.7fitbit. I've heard  the 4.0 etc are no good either.  They know there's a major issue with the app.  

[Deathwishvixen]

@MMCCE depends on what country your in.  Australia it's 12 months 

[ssimmons86]

I use a ton of Bluetooth devices. Fitbit is the only device I have had issues with. It's definitely on Fitbit's end. However, it was fine until 13.1.2 for me.

[Salvator]

Yes they let me know of the update before 

[v.kennedy]

Why are we being asked to do all this when you know it isn't going to fix the problem?  

[RosalindBlg]

I’ve tried all of these steps several times and I’m still not receiving messenger notifications, all others seem to be working. Advice??

[Kings2020]

My notifications are all on my Fitbit, I just can’t get it to vibrate to alert me. Everything is set to what it should be and phone and Fitbit isn’t in DND or Sleep mode either. So frustrating. Calls vibrate but nothing else. 

[Joycewiser]

Did you remove your Fitbit from your Bluetooth under settings? Push the i
to the right of device name, click remove device and repeat to make sure it
is off the connected list.

[Joycewiser]

You have to remove device from your Bluetooth list by clicking the i to the
right of the device name under settings, then blue tooth on your phone.
Click remove device, do this twice to make sure it is off of the Bluetooth
list. Then go to your Fitbit app and re- pair. When window appears press
settings  and then allow.

[SunsetRunner]

Tried the suggested fix today for my Charge 3. It did not work. I still get an "active call" notification whenever placing an outgoing call. I really don't need a notification for outgoing calls. Only incoming calls or text messages. Does anyone have an estimated timeframe before a fix might come around, or am I just going to have to live with additional unwanted wrist buzzing every time I make an outgoing call?

[Danthebassman]

You don’t think we’ve all tried these steps

DL

[Lionieharker]

Same happened to me. The repair of the screen on the Apple Watch cost nearly as much as new watch. Back to Fitbit

[SunsetRunner]

I have a Fitbit Versa, and have followed the instructions on the Fitbit website but still no notifications show up on my watch. Help!!!

[Phanny2]

Matthew st Fitbit- I did everything in the instructions and still not working. I feel like throwing away my Versa Lite! The only notification I’m getting after I updated the Fitbit app is the hourly move reminder. This really bites! What is Fitbit doing a out this or should we buy another brand of tracker?! 

[SunsetRunner]

Hi,
I was going to contact them to find out if I need to just get a replacement. I am having the exact same issue as you. I get the notifications to move as well as when I get a phone call, but no text messages at all. It is very frustrating.

[upstateadkgirl]

Whatever the fitbit app told you to do didn't work for me either. Look back at some of the previous posts, including mine and see another way to fix the issue for now so at least you should be able to get your notifications and text message from your iPhone to your fitbit. Fitbit told me they were working on a solution, but who knows how long it will take.

Once again, this worked for me:
Settings--notifications--messages--"Show previews" click Always...….
Back out of that and close your phone....have someone text you and on locked screen it will show a preview....see if that works.....
If it does, go back into settings--notifications--messages "Show previews"--click only when unlocked.
Back out of app, lock phone and have someone send you a text. Locked screen shouldn't show any previews but will when phone is unlocked.
It will not work if you click Never so don't bother to try.

My calendar notifications would not work this same way so I just leave it on always show preview and I am now getting my notifications on my fitbit.

Hopefully fitbit will get our issues fixed soon.. I too was ready to flush my fitbit in the toilet until I tried this and it worked.

[rungirlrun2020]

This worked for me. Thanks so much for the suggestion! Do you need to go work for Fitbit tech support?? 😝

[Kings2020]

Does your Fitbit vibrate to show the notifications? My problem is not getting the notifications to my Fitbit, it’s getting it to alert me of them. 

[upstateadkgirl]

Glad it worked for you and a lot easier than what fitbit suggested for us to do that didn't work. I cannot take the credit for the suggestion as someone else had posted it and I tried and it worked.