09-22-2019 17:46 - edited 10-10-2019 18:22
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09-22-2019 17:46 - edited 10-10-2019 18:22
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We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
1. GET UP-TO-DATE
- Update the Fitbit app.
- Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.
2. CHECK YOUR BLUETOOTH SETTINGS
- Tap Settings > Bluetooth.
- Tap the information icon
- Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
- Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
- Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
- Tap the information icon
- Turn on Share System Notifications.
3. CHECK YOUR NOTIFICATION SETTINGS
- Tap Settings in the top-left to return to the Settings page > Notifications.
- Make sure Show Previews is set to Always or When Unlocked.
- Verify the settings for each app that sends notifications:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
4. RESTART YOUR PHONE
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
10-19-2019 07:31
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10-19-2019 07:31
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Even after latest Apple and Fitbit update still no vibrating with text messages. Tried everything on thread, hope they fix it soon. I need this feature. Didn’t want to invest in an Apple Watch but will have to if not resolved.

10-19-2019 08:00
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10-19-2019 08:00
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I just updated to iOS 13 yesterday and stopped getting the text notifications... notifications for everything else works of course. I was hoping this was going to be fixed quickly but I see that is definitely not the case since its been ongoing. Tried all the troubleshooting to no avail.

10-19-2019 09:10
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10-19-2019 09:10
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"I just updated to iOS 13 yesterday and stopped getting the text notifications... notifications for everything else works of course" Of course?? I am not getting ANY notifications! Phone won't accept all day sync.

10-19-2019 10:20
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10-19-2019 10:20
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Yes I have done the same and I also can’t get
Notifications

10-19-2019 10:21
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10-19-2019 10:21
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maybe wait or buy Apple Watch

10-19-2019 10:52
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10-19-2019 10:52
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I have a fitbit charge 3 I have tried every suggestion. Right now, not only does it not sink up but while it is In the correct time zone my watch is 7 hrs & 37 mins off. I purchased it at Kohl’s on 7/27/2019. I have the purchase saved in my orderS from kohl’s; but not sure it I have a receipt. No Fitbit-no watch. i would love to exchange it. Any suggestions?

10-19-2019 10:58
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10-19-2019 10:58
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Is there an ETA on this fix b/c if not, I'm going to buy an Apple watch? 😞
10-19-2019 11:33
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10-19-2019 11:33
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I have Ionic, my wife has Alta
both receive call notifications but neither get text notifications

10-19-2019 11:46
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10-19-2019 11:46
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10-19-2019 11:55
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10-19-2019 11:55
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Sent from my iPhone
10-19-2019 12:00
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10-19-2019 12:00
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10-19-2019 12:04 - last edited on 10-20-2019 11:55 by LiliyaFitbit
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10-19-2019 12:04 - last edited on 10-20-2019 11:55 by LiliyaFitbit
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Yep same here! Bizarre notification that someone has answered your
call....??? Errr well yes I do have an ear and can hear the person speaking
to me...
--
Moderator edit: personal info removed
10-19-2019 12:46
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10-19-2019 12:46
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I, too, am beyond frustrated with this. I’ve tried EVERYTHING, to no avail. The number of people still experiencing these issues and still no communication from Fitbit is very disappointing. I don’t have much hope for a speedy fix.
10-19-2019 14:44
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10-19-2019 14:44
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I too was not receiving text notifications on my Fitbit versa lite. I changed the setting on my iPhone notifications messages to show previews “always” and now I’m getting notifications on my Fitbit. It is not my preference for my messages to be seen but for now I’m getting notifications.
10-19-2019 17:32
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10-19-2019 17:32
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10-19-2019 17:36
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10-19-2019 17:36
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Mine either

10-19-2019 17:47
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10-19-2019 17:47
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Sent from my iPhone
10-19-2019 19:04
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10-19-2019 19:04
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has anyone gotten the issue of the ios13 update and no text notifications on the Fitbit? I have tried every day all of the steps Fitbit listed. It never works.
10-19-2019 19:16
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10-19-2019 19:16
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Basically. And when you speak with Fitbit directly, they’ll just keep repeating that they’re aware of the issue.
If my Versa would just tell the actual time, I’d be fine with waiting for bug fixes with notifications.
10-19-2019 20:08
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10-19-2019 20:08
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Sent from my iPhone

