Stopped seeing notifications after updating to iOS 13

[KateFitbit]

Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article. 

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This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.

These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.

If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing. 

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon     next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon     next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

 

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

5. DOUBLE-CHECK

If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:

• DO NOT DISTURB

This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:

1. On your phone, tap Settings > Do Not Disturb.
2. Make sure Do Not Disturb is turned off. 

• SET UP NOTIFICATIONS IN THE FITBIT APP

1. With your Fitbit device nearby, tap the Today tab   > your profile picture. 
2. Tap your device image > Notifications. Follow the on-screen instructions to pair your Fitbit device to your phone. 
3. Choose the types of notifications you want to receive. Tap App Notifications and choose the apps you want notifications from. 
4. Sync your device.

Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information. 

[p80sub]

Followed all the tips and instructions and still not working. Really unhappy with fitbit. This should not happen given the resources within the business

[PixieM]

@KateFitbit , thank you. It's working for me now. 

[SunsetRunner]

That’s fantastic news @PixieM! Happy Stepping 😃

[SunsetRunner]

😃 Just thought I would post this here: https://community.fitbit.com/t5/iOS-App/Notifications-problem-FIXED/m-p/3935735#M125143

This may help others having notification issues. 

[melyn72]

After months, what cjcolumbus posted above actually worked for me!  thank you!!

[Traci5101520]

It’s been 2mo and I have done all these steps plus other things I’ve read online over and over and over. Fitbit, I’ve been a customer for almost 6 years and have firmly backed Fitbit over other similar trackers. As a working mom, I most value having notifications at my wrist consistently all day. We had a family emergency last month and I kept missing calls/texts due to the charge 3 not sending notifications. 

charge 3. iOS 13. Vibrates for incoming and outgoing calls sometimes. No text alerts. 

[Watchfailed]

This is an on going saga. the troubleshooting tips do not work it just feels like a waste of time. I am an iOS user. And I have the Google Voice app on my phone and that Google voice number shows me notifications on the versa 2. So, if you are compatible with iOS and you advertise as such... come on bro, come on. 

also, the highly advertised alexa fsature is not as functional or responsive ad i had hoped. Anyone else have a dull experience with alexa on versa 2? Is there a hack im missing?

[Arinaiz]

It’s not working. I tried all these tips and my Versa still isn’t getting any notifications .

Moderator edit: format

[Watchfailed]

This is an on going saga. the troubleshooting tips do not work it just feels like a waste of time. I am an iOS user. And I have the Google Voice app on my phone and that Google voice number shows me notifications on the versa 2. So, if you are compatible with iOS and you advertise as such... come on bro, come on. 

also, the highly advertised alexa fsature is not as functional or responsive ad i had hoped. Anyone else have a dull experience with alexa on versa 2? Is there a hack im missing?

[Halfcrazy113]

Nope! All attempts to fix my Versa Lite aren't working. I see the notifications on the pull down but no vibrations with texts and only SOME calls. 😡

[Celiamdi]

I tried every single step multiple times and it still doesn’t work. When I arrive at the end where it says to go into the Fitbit app and click the image icon and notifications to set it up all it does is spin but never opens that notification part in the Fitbit app 

[Busby1978]

This still isn’t working and I have spent the better of an hour trying to make it work. super frustrating for something this expensive. Almost wish I went with the Apple Watch instead- Super frustrating 

Moderator edit: format

[Kiticatkiticat]

Keep trying these things regularly but starting to feel like this is never gonna get fixed. I see the notifications when i swipe down but do not get notified, unless its a phone call.

[GulleySue]

Thank you! It finally worked! I can get motivated again!

[Spatrell]

On your fitbit app hit the "shop fitbit" that with take you to fitbit.com, from there hit the three lines one the right side of the screen, then look on the left and find dashboard. This might be diff on an iPhone. From there you should be able to do all kinds of things for your settings and notifications. You'll just have to find them. It hasn't worked for me yet.

[Msginn09]

What did you do to get yours to work? I’m only missing text notifications.

[ssstephsss]

Thanks for all the trouble shooting. I have done all these steps multiple times over the last few weeks in an effort to resolve this issue and still have not fixed it. I get notifications for everything else I set up just not text messages and that is a main reason I wear my Fitbit. What can be done?

[Hazmat36]

Been trying all these fixes nothing will work will Fitbit give me back my money or contact me directly on how to fix this issue

Sent from my iPhone

[Mispatcher18]

Have tried the troubleshooting steps several times and still no text messages coming through. Super disappointed as I opted for this over the Apple Watch. 

[arun41andbeyond]

Nooooooo! Nearly seven years with Fitbit, then Apple! Ugh... I don’t want to take all these steps! Wtheck, why weren’t the developers aware of this problem?  When they did become aware, why didn’t they streamline the process much like any application update? This should not not be a long, drawn out issue for the user to fix. No fair!