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Stopped seeing notifications after updating to iOS 13

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Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article


 

This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.

 

These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.

 

If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing. 

 

1. GET UP-TO-DATE

  1. Update the Fitbit app.
  2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

  1. Tap Settings > Bluetooth.
  2. Tap the information icon  
     
      next to the name of your Fitbit device.
  3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
    1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
    2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
    3. Tap the information icon  
       
        next to the name of your Fitbit device
    4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

  1. Tap Settings in the top-left to return to the Settings page > Notifications.
  2.  Make sure Show Previews is set to Always or When Unlocked.
  3. Verify the settings for each app that sends notifications:
App Settings
Calendar
  • Allow Notifications—On
  • Tap each notification type and verify the settings:
    • Alerts > Notification Center—On
    • Show Previews—Always or When Unlocked
Messages
  • Allow Notifications—On
  • Alerts > Notification Center—On
  • Show Previews—Always or When Unlocked
Phone
  • Allow Notifications—On
  • Alerts > Notification Center—On
  • Show Previews—Always or When Unlocked
All other apps
  • Allow Notifications—On
  • Alerts > Notification Center—On
  • Show Previews—Always or When Unlocked

 

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

 

5. DOUBLE-CHECK

If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:

 

  • DO NOT DISTURB

This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:

  1. On your phone, tap Settings > Do Not Disturb.
  2. Make sure Do Not Disturb is turned off. 
  • SET UP NOTIFICATIONS IN THE FITBIT APP
  1. With your Fitbit device nearby, tap the Today tab 
     
     > your profile picture. 
  2. Tap your device image > Notifications. Follow the on-screen instructions to pair your Fitbit device to your phone. 
  3. Choose the types of notifications you want to receive. Tap App Notifications and choose the apps you want notifications from. 
  4. Sync your device.

 

Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information. 

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1,716 REPLIES 1,716
What left button? I have the same phone with the same iOS version

Sent from my iPhone
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I was right there with you and started shopping for an Apple Watch. However, after trying all the trouble shooting steps multiple times, today I was able to get text notifications. 
it’s confusing because of all the settings. For me, it was the message preview setting. I had my phone set to only and the name and no preview. 
So,

Settings>Notificaions>s roll down through all the apps until you find messages>set to show preview. 
Hope this helps. 

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That’s awesome @DenaA! Happy Stepping! 😃

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I still can’t get any of the suggestions to work. I have a charge 2.

Sent from my iPhone
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Thanks!!! I’ve been using Fitbit since the Zip was introduced. I kinda like
my Versa 2 a bit better. 😊 And, I’m glad I don’t have to switch,now.
--
*Dena*
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Fingers crossed for your success.
--
*Dena*
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This worked for me but I am still not totally happy with it. Seems to me that there should be a way for them to fix this without sacrificing privacy. 

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O. M. G!!! IT WORKED!!! You’re my hero. I wish I could hug you.

Sent from my iPhone
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What worked I have tried so many

Sent from my iPhone
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Settings>Notifications>
Scroll down through all the apps until you find messages>set to show preview. Let me know if it works for you too. Someone else posted it and it worked for me. That person is my hero.

Sent from my iPhone
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Mine is still not working either.. Been several months now. (My Iphone7 and Charge 3 have the latest updates, I just double-checked.)

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I don’t have that under messages. 😔

Sent from my iPhone
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Notifications/messages/show preview/always 

 

I toggled them all off and on again and it started working. It’s hit or miss I think. Good luck! 

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I gave up on y’all after being a Fitbit fan for 6 years, I’ve switched to Apple and love it. Haven’t had any issues. I was patient but looks like it still isn’t fixed!

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A very helpful forum member posted this earlier this evening and it worked for me.

Settings>Notifications>Scroll down through all the apps until you find messages>Set to show preview.

Good luck. Let us know if it worked for you.

Sent from my iPhone
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What phone do you have?

Sent from my iPhone
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Settings>Notifications>Scroll down through all the apps until you find messages>set to show preview.

Let us know if it works for you too.

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@josiepcosta, which iPhone do you have?

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iPhone 6. I see it under the fitbit app but not under messages

Sent from my iPhone
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None of these have worked for me. I put in a “ticket” months ago and I have gotten no response. About to have to buy an Apple Watch 

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