Stopped seeing notifications after updating to iOS 13

[KateFitbit]

Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article. 

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This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.

These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.

If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing. 

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon     next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon     next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

 

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

5. DOUBLE-CHECK

If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:

• DO NOT DISTURB

This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:

1. On your phone, tap Settings > Do Not Disturb.
2. Make sure Do Not Disturb is turned off. 

• SET UP NOTIFICATIONS IN THE FITBIT APP

1. With your Fitbit device nearby, tap the Today tab   > your profile picture. 
2. Tap your device image > Notifications. Follow the on-screen instructions to pair your Fitbit device to your phone. 
3. Choose the types of notifications you want to receive. Tap App Notifications and choose the apps you want notifications from. 
4. Sync your device.

Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information. 

[LA12]

Thank you Skyler1!!! This was the only thing that has worked for me in months!!!!

[mls19]

I am. 

[Skyler1]

tomthumb — 
hmmm...saw your post about needing to give Fitbit access to your contacts in order to receive notifications. For my charge 3, I didn’t provide access to my contacts but am able to get notifications of texts by following the steps in my earlier post (around page 39 on this string)

[Pannh]

I have tried all the trouble shooting ideas and can’t regain text notifications. is there any new info on this problem?

[Baltoscott]

Hi @Pannh - try this: remove your Alta from the app and from Bluetooth settings on your phone.  Then add it back as a new device.

[alyr0923]

None of these steps work and this is extremely frustrating. This is one of the features that made me buy this watch. Unacceptable 

[BethB8t1]

I have done everything that has been asked and I still do not get txt notifications since the IOS update. Any idea at what point this will be resolved or how we will be compensated for a watch that doesn’t work properly?

[Jemeehan]

This “fix” fixes nothing. Was so excited to get the Ionic for xmas as an upgrade from my charge 2. Now I’m considering taking it back for a refund. 

[Ashleeg]

Awesome! Thank you!

[SaraA421]

So I just assumed Fitbit decided to no longer update the blaze and just bought 2, top of the line ionic Fitbits.... about $500. Mine gets notifications but my bf does not. I have the iPhone XR, he’s got the iPhone 7. Been thru every step of this post and a bunch of other pages... seriously wtf is going on?! You’re forcing people to leave. Hire some smart people and figure it out already🤬

[SaraA421]

How or where is that accomplished. I’ve just upgraded to resolve this issue and am now unfamiliar with the ionic dashboard and functions...

[Rodred]

My notifications do work (text and app), but they stop after a day or two unless I power cycle my phone. This has happened several times now, so I'm pretty confident that's the problem. When my phone gets powered back on, I get a bunch of backlogged notifications on my watch, and then new notifications work again (for a day or two). Hopefully that will help with the debugging effort.

I have a Versa 2 and an iPhone 8. I'm on iOS 13.3 and my Fitbit app version is 3.12.1 (915). My Versa 2 firmware version is 70.7.14.

Thanks for working on this.

[Rodred]

I should have been clearer about being sure "that's the problem" -- I just meant for my particular case.

[Lrg720]

I have the iphone 7 also and after upgrade I dont get notifications. Ive barely had my versa for 2 weeks and loved the notifications. I do get notified of calls though.

[Lrg720]

Same! Ugh

[Lrg720]

Doesnt it erase everything though? 

[Rodred]

> Doesnt it erase everything though?

Power cycling your phone? No, that doesn't erase anything. To be sure I'm clear, I just mean turning it off and on again, not resetting it or anything.

[Lrg720]

Do u both have the same phone? I wonder if it depends on the iphone

[Rodred]

Not sure who you mean by "u both", I thought it was just you and me replying to each other. I have an iPhone 8.

[Albeenz]

I have done all this on my iPhone 6 and I am still not getting notifications on my Alta HR. About to update to an iPhone 11 so will set Fitbit up again on that phone but if I still have issues, I'm going to dump the Fitbit. Just sending the same list of instructions out again and again when customers are having notification issues is not that supportive or helpful.