Stopped seeing notifications after updating to iOS 13

[KateFitbit]

Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article. 

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This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.

These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.

If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing. 

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon     next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon     next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

 

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

5. DOUBLE-CHECK

If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:

• DO NOT DISTURB

This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:

1. On your phone, tap Settings > Do Not Disturb.
2. Make sure Do Not Disturb is turned off. 

• SET UP NOTIFICATIONS IN THE FITBIT APP

1. With your Fitbit device nearby, tap the Today tab   > your profile picture. 
2. Tap your device image > Notifications. Follow the on-screen instructions to pair your Fitbit device to your phone. 
3. Choose the types of notifications you want to receive. Tap App Notifications and choose the apps you want notifications from. 
4. Sync your device.

Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information. 

[suzantn]

I just got a versa 2 and went through all  of these steps and i still don't get text messages or phone calls on my fit bit versa 2. So disappointed!!!!!!!

[LizRodgers]

I tried all of these steps multiple times & my notifications still aren’t coming through. My phone calls come through but my text messages & everything else don’t come through. 

[suzantn]

I am not getting texts or phone calls on my Fitbit versa 2. Very
frustrating!!! I have iPhone 8 Plus
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Moderator edit: personal info removed

[Mingy07]

No notifications work. I've followed all of these steps multiple times. I reset my Versa to factory settings. SO frustrated and angry that this is continuing after months. And fitbit doesn't seem to care enough to actually fix it. 

[cwittst]

I am experiencing the same problem as everyone else on this thread.  I tried your instructions 3 times, and nothing worked.  I am extremely frustrated that Fitbit does not have a fix for this yet.  Maybe I should just buy an iWatch to ensure it will always function properly with my iPhone.  If Fitbit can't find a way to make its watches compatible with the iPhone, I suspect many others will do the same.

[NinaV7]

I just purchased the Versa 2. I am unable to receive text notifications on it. I’ve tried everything listed here in entirety. I’ve tried again. And again. And again. I’ve removed the device from my phone and did a factory reset on the watch. Nothing is working. I receive phone call notifications but not text.  Do I need to exchange the product?  Or is there any other option to fix it?

[MP1234567]

It's still not working. No texts come through. Anything else I can do?

[SunsetRunner]

Still didn't work.  Finally requested a replacement because of other multiple issues.  Received replacement. Now I don't receive any notifications except calendar.  I have reset, shut down, bluetooth on/off - tried all.  Phone is on the compatibility list.

[SunsetRunner]

did you lose your history and data when you deleted the app and reloaded?

[Jaimielynno]

What’s the next step???? I should be able to return this now bc it’s literally the one thing I wanted most out of the Fitbit. 

[Ladyblade8]

No, i still had all my data present.

Sent from my iPhone

[Ladyblade8]

I”be emailed fitbit for a solution but a new device is not the answer, had lots of comments stating it happening on replacements and versa2.

Sent from my iPhone

[troubleshooted]

Try settings, general, reset, reset all settings, it seems to be working for people and it worked for me

Sent from my iPhone

[suzantn]

Is this on your fit bit settings from the watch. I see factory reset. Is
that what I should do?
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Moderator edit: personal info removed

[SunsetRunner]

Buy a new product. I have been dealing with this issue since October, replacement had no improvement. 
Hate this - have had a FitBit since 2015 and wear 24 hrs a day. No reason for this and companies that review this product need to take another look. Total waste of money without any satisfactory solution. 

[Ladyblade8]

Yes it worked. Thank you!

Sent from my iPhone

[SunsetRunner]

Still doesn’t work but thanks 

[Aborn]

I replaced my brand new charge 3 for a new one and it synced immeadisyly! Receiving all notifications!

Have a fabulous day!

Moderator edit: personal info removed

[Meghan86]

I have followed all these steps multiple times and I am still not receiving any text/call notifications.  Really disappointed as it was a huge selling point when buying the fitbit.  Now I’m regretting my decision on buying a Fitbit.  I should have just bought the Apple Watch 

[Mingy07]

edit: went back to no notifications after two text notifications came through. I give up. Fitbit needs to get it together. The notifications were a huge reason why I chose the versa over iwatch. Also because I don’t like the i watch’s fitness tracking abilities. So frustrated and annoyed I spent so much on this thing. 

Resetting all settings in iPhone actually worked. Kind of a pain that I have to reset everything but I just got my first text notification in months.