Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[LN789]

I’ve now tried every trick in the book multiple times and NOTHING. Fitbit hasn’t even given an update as to whether or not this can be fixed at all. It’s been a week for me now and I hate having to turn on my text message preview just to get notifications. I’m a huge Fitbit fan but I’m now considering getting an Apple Watch. Give us an update!!!!!!

[Shannon910]

So extremely frustrating.  I updated on Sunday and I can receive every other type of notification except a text message. I've contacted Fitbit and they were extremely unhelpful.  It's a shame that Fitbit is such a large company and cannot come up with a different solution aside from wait for an update.  My Chewy.com app updates more than Fitbit and Apple's already sent out an additional update to fix bugs.  What are you doing Fitbit???  I should have gotten an Apple Watch instead.  

[Juliew621]

I have an Android phone.  My fit bit keeps giving me LOTS of multiple event notifications when nothing is on my calendar.  How do I clear?

[KKS2219]

Still having the same issues. I have tried every suggestion given on here. 

[PeterJC]

On your iPhone, try this

-go to settings

—then notifications

—then messages

—under the options section click on show previews.

*select either “when unlocked” or “always”

Hope that helps.

[HollywoodRC]

PeterJC - your suggestion does work. Fitbit still needs to figure out how to get this working in private mode as it has always done before.

[Beth_G]

Unfortunately this didn't even work for me... nothing is working.... sounds like we're all in the same boat and its frustrating and maddening... 

[SunsetRunner]

Does not work for me either.  I have tried so many things.

[Meme33417]

That worked for me. Thanks 

[Tamiej77]

Have they said anything about resolving this??

[mwaz]

No but they are posting on instagram and sending out advertisement emails like nothing is wrong.  lol

[drothbard]

I updated to iOS 13 and not only do I not receive text notifications, my FitBit app keeps telling me to turn on Bluetooth so my Blaze can receive notifications.  My Bluetooth is ON!  I can't even follow the resolution provided because my phone and Fitbit aren't connecting at all.  PLEASE HELP!

[Shannon910]

Thanks this totally worked!!

Sent from my iPhone

[Carolynr123]

Ditto. Very frustrating

Sent from my iPad

[Aigler]

Yes, I have the Google Pixel 3 and it's definitely a Fitbit issue.

[Msull24]

What if the same thing is happening but you have an android phone? I have done all the steps to try and get txts but nothing works? I get all other notifications? 

[Cb1218]

Been having the same problem since I did the iOS 13 update.  Finally called Fitbit yesterday to troubleshoot and they let me know that Fitbit text notifications are not compatibile with the iOS 13 software.  They said they’re aware of the issue and have been working to resolve it but couldn’t give me a time frame of when it will be fixed.  I wish I never updated to iOS 13...

[Hannywil123]

I have the versa and have had the same issue. I followed the instructions however had no joy! 
I tried on my iPhone forgetting the device in the Bluetooth setting and repairing. This has seemed to solve the problem and I am now getting message notifications again, 

hope this helps 

🙂

[Jess68]

Followed all of what was posted and calls, messages and WhatsApp are working fine. Btw that’s on a Charge 3

Thanks

[Judar]

What about what’s app? No one seems to have a fix for that.