12-04-2019 15:52 - edited 12-16-2019 14:50
12-04-2019 15:52 - edited 12-16-2019 14:50
Update 12/13/2019: Please ensure you are on the latest iOS version, currently 13.3. Also check out the updated instructions in our notification help article.
This thread is a continuation of our previous discussion on notification issues introduced with iOS 13. If you are experiencing difficulty with your notifications after updating to iOS 13, please carefully follow the steps in this article, which are also documented below.
These steps should resolve the issue when followed correctly. We realize this process can take some time, and encourage you to proceed carefully and deliberately through every step, even if you think you've already done so.
If these steps do not appear to resolve the issue for you, please try them at least once more to be certain, then respond in this thread with specific details about where you were unable to proceed, or what unexpected behavior you are still experiencing.
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and double-check the following:
This feature prevents your phone from sending notifications. Verify that Do Not Disturb is off:
Again, if these steps do not work for you, please try them more than once and then let us know specific details about your experience so that we can assist further. Please keep your app up to data and watch this thread for new information.
What's your favorite healthy breakfast? Share your best recipes and join our discussion!
Actively managing your weight? Find accountability buddies on the Manage Weight board
01-12-2020 15:52
01-12-2020 15:52
I just got a versa 2 and went through all of these steps and i still don't get text messages or phone calls on my fit bit versa 2. So disappointed!!!!!!!
01-12-2020 16:11
01-12-2020 16:11
I tried all of these steps multiple times & my notifications still aren’t coming through. My phone calls come through but my text messages & everything else don’t come through.
01-12-2020 16:15 - last edited on 01-19-2020 14:11 by LiliyaFitbit
01-12-2020 16:15 - last edited on 01-19-2020 14:11 by LiliyaFitbit
I am not getting texts or phone calls on my Fitbit versa 2. Very
frustrating!!! I have iPhone 8 Plus
--
Moderator edit: personal info removed
01-12-2020 16:30
01-12-2020 16:30
No notifications work. I've followed all of these steps multiple times. I reset my Versa to factory settings. SO frustrated and angry that this is continuing after months. And fitbit doesn't seem to care enough to actually fix it.
01-12-2020 16:47
01-12-2020 16:47
I am experiencing the same problem as everyone else on this thread. I tried your instructions 3 times, and nothing worked. I am extremely frustrated that Fitbit does not have a fix for this yet. Maybe I should just buy an iWatch to ensure it will always function properly with my iPhone. If Fitbit can't find a way to make its watches compatible with the iPhone, I suspect many others will do the same.
01-12-2020 18:01
01-12-2020 18:01
I just purchased the Versa 2. I am unable to receive text notifications on it. I’ve tried everything listed here in entirety. I’ve tried again. And again. And again. I’ve removed the device from my phone and did a factory reset on the watch. Nothing is working. I receive phone call notifications but not text. Do I need to exchange the product? Or is there any other option to fix it?
01-12-2020 18:19
01-12-2020 18:19
It's still not working. No texts come through. Anything else I can do?
01-12-2020 19:27
01-12-2020 19:27
Still didn't work. Finally requested a replacement because of other multiple issues. Received replacement. Now I don't receive any notifications except calendar. I have reset, shut down, bluetooth on/off - tried all. Phone is on the compatibility list.
01-12-2020 19:49
01-12-2020 19:49
did you lose your history and data when you deleted the app and reloaded?
01-12-2020 20:18
01-12-2020 20:18
What’s the next step???? I should be able to return this now bc it’s literally the one thing I wanted most out of the Fitbit.
01-12-2020 23:33
01-12-2020 23:33
01-12-2020 23:35
01-12-2020 23:35
01-13-2020 06:12
01-13-2020 06:12
01-13-2020 06:23 - last edited on 01-19-2020 14:12 by LiliyaFitbit
01-13-2020 06:23 - last edited on 01-19-2020 14:12 by LiliyaFitbit
Is this on your fit bit settings from the watch. I see factory reset. Is
that what I should do?
--
Moderator edit: personal info removed
01-13-2020 06:26
01-13-2020 06:26
Buy a new product. I have been dealing with this issue since October, replacement had no improvement.
Hate this - have had a FitBit since 2015 and wear 24 hrs a day. No reason for this and companies that review this product need to take another look. Total waste of money without any satisfactory solution.
01-13-2020 06:51
01-13-2020 06:51
01-13-2020 07:30
01-13-2020 07:30
Still doesn’t work but thanks
01-13-2020 07:55 - last edited on 01-19-2020 14:13 by LiliyaFitbit
01-13-2020 07:55 - last edited on 01-19-2020 14:13 by LiliyaFitbit
I replaced my brand new charge 3 for a new one and it synced immeadisyly! Receiving all notifications!
Have a fabulous day!
Moderator edit: personal info removed
01-13-2020 08:12
01-13-2020 08:12
I have followed all these steps multiple times and I am still not receiving any text/call notifications. Really disappointed as it was a huge selling point when buying the fitbit. Now I’m regretting my decision on buying a Fitbit. I should have just bought the Apple Watch
01-13-2020 09:30 - edited 01-13-2020 10:38
01-13-2020 09:30 - edited 01-13-2020 10:38
edit: went back to no notifications after two text notifications came through. I give up. Fitbit needs to get it together. The notifications were a huge reason why I chose the versa over iwatch. Also because I don’t like the i watch’s fitness tracking abilities. So frustrated and annoyed I spent so much on this thing.
Resetting all settings in iPhone actually worked. Kind of a pain that I have to reset everything but I just got my first text notification in months.