09-20-2017 16:10 - edited 01-31-2018 13:33
09-20-2017 16:10 - edited 01-31-2018 13:33
Update 1/31/2018: Hi Everyone - this issue was resolved in the recent update 2.45, please update your app if you are experiencing this. If you continue to have this issue, please let me know.
Hi Everyone, I merged a few threads together. We have received reports that some IOS users are unable to set up their tracker and are seeing an HTTP.error 0 message. Our engineers are aware of the issue and are currently working on a fix. Thank you for your reports at this time!
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10-13-2017 15:34
10-13-2017 15:34
Me too, exactly the same situation, don’t know what to do, tried som many way but just doesn’t work at all, I am stop to work out.
10-14-2017 21:07
10-14-2017 21:07
How do I get this resolved? I've tried several times and keep gottingvsame error message.
10-17-2017 00:17
10-17-2017 00:17
hi Katy
I have similar problems with my tracker. please find below the requested information.
Let me know when you have a solution for this problem.
thanks in advance.
best regards
10-17-2017 06:26
10-17-2017 06:26
seriously when is this going to get fixed? this is a joke. we have waited patiently for long enough. Fitbit doesn't even have the decency to send an email and mention there is a problem and give a time frame to fix it. Rubbish customer service.
@CynthiaPK wrote:Charge 2 now totally useless as it doesn't pair with iPhone, iPad, or computer. Fitbit has known about this problem for days now and still no fix. Time to move on.
10-17-2017 06:39
10-17-2017 06:39
I have a IPhone 7plus. My Alta went down with the last IOS update and has been unable to sync since. I contacted Apple and they had diagnostics done on my phone. The conclusion was that there is nothing wrong with my phone, and it isn’t the update that caused my Fitbit to go down. Apparently the problem is with the Fitbit app itself. Fitbit needs to do an update to fix/patch the bug in their program. When are they going to do it is the big question.
10-17-2017 07:01
10-17-2017 07:01
10-17-2017 07:28
10-17-2017 07:28
Thank you for sharing the information with us
10-17-2017 16:38
10-17-2017 16:38
Hello
yea. It’s happening with my iPhone too. 🙁
10-17-2017 18:08
10-17-2017 18:08
Hi there, It was happening on my iphone and Alta. I kept trying to sync over a few days. I deleted the app and turned off everything. Eventually they synced again and since then everything has been fine. Persevere, it may well work.
10-19-2017 04:28
10-19-2017 04:28
I'm having the same issue com.fitbit.HTTP.error 0. I tried all of the above fixes to no avail. I even deliberately forgot my fitbit one in order to install the device again but now I cannot get it to even install.
@KateFitbit wrote:Hi Everyone, I merged a few threads together.
We have received reports that some IOS users are unable to set up their tracker and are seeing an HTTP.error 0 message. Our engineers are aware of the issue and are currently working on a fix. Thank you for your reports at this time!
10-19-2017 05:54
10-19-2017 05:54
My fitbit Blaze isnt syncing with my updated iphone software. So, I’ve unpaired my fitbit, thinking thos would do the trick and now cant relink. Any idea when the fix will be done?
10-19-2017 16:27
10-19-2017 16:27
My Fitbit still isn’t syncing. I’m hoping an update comes through soon. I am Hearing impaired. I know that almost all of my Fitbit friends use their Fitbit’s to track steps and be healthy. I do as well, but it’s much more than that. I use mine because I cannot always hear my phone ring, or tell if I have a text message unless my phone is literally very close. In which case,I can feel the vibration. My Fitbit helps me know when I have an important call or message.
10-19-2017 23:58
10-19-2017 23:58
Any timescale as to when this will be rectified thanks
10-20-2017 11:53 - edited 10-20-2017 11:54
10-20-2017 11:53 - edited 10-20-2017 11:54
Hello
i know ha! It’s been a lot of weeks with the same situation already. It is disappointing
10-20-2017 13:08
10-20-2017 13:08
10-21-2017 21:14
10-21-2017 21:14
Is there a timeframe when a fix is expected to this error? It would appear to be over a month old based on the thread below. Cheers
10-21-2017 21:38
10-21-2017 21:38
10-21-2017 22:05
10-21-2017 22:05
Thanks Bob but I can't update the app either. I get the same error message. A bit frustrating to say the least. Cheers
10-22-2017 08:54
10-22-2017 08:54
I don't know if this will help anyone, but here is what I did to get the sync working again after losing the connection from the OS update:
The app found my Charge-2 and also the Charge HR, and was able to sync. (The next step, if that didn't work, was to try pairing it from the Fitbit dongle on my laptop but it turned out not to be necessary.)
Good luck! It's frustrating, I know!
10-22-2017 10:09
10-22-2017 10:09
Vagoughs
hi. Thank u for the info, but it seems that my zip is already sync since last night, hope it stays this way now.
Have a good Sunday