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Versa will not sync with phone

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‎08-19-2019 10:07 - last edited on ‎08-20-2019 08:33 by Fitbit Moderator

‎08-19-2019 10:07 - last edited on ‎08-20-2019 08:33 by Fitbit Moderator

My versa has not recorded and steps since Saturday 8/17. Cannot get it to sync with my phone. 

 

 

Moderator edit: updated subject for clarity

Best Answer
4 REPLIES 4

‎08-20-2019 08:34 - last edited on ‎01-31-2025 11:41 by Fitbit Moderator

‎08-20-2019 08:34 - last edited on ‎01-31-2025 11:41 by Fitbit Moderator

@Mona-me It's great to see that you've visited the Fitbit Community!

Let me help you syncing your Versa with your phone. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎08-20-2019 10:01

In response to AlvaroFitbit

‎08-20-2019 10:01

Hi! I allready try to:

-restart my iphone (xsmax with the last update ios)

-restart my fitbit app

-restart my bluetooth pair

-delete my fitbit from fitbit app

-delete my fitbit from the list of device paired to my phone

 

and still doesnt work 😞 (i have a versa lite) 

 

help.

 

Best Answer

‎08-20-2019 13:33

In response to AlvaroFitbit

‎08-20-2019 13:33

I have done all of the above.

My phone hasn't kept the correct time and I haven't received messages since I updated the app.

 

Best Answer

‎08-21-2019 01:56

In response to Tryzbit

‎08-21-2019 01:56

Mine is doing exactly same 

Best Answer