Versa won't connect to Bluetooth - Iphone 8

[DCbyui]

I just got my Fitbit versa today! I’m trying to connect with my iphone8 and it’s not connecting with Bluetooth. It’s not even recognizing the watch. Disappointed. 

Moderator Edit: Updated Subject For Clarity.

[Jarsume]

I’ve been trying for 2 weeks to sync versa to my new I phone 10s. Tried everything and the phone finds the device but won’t connect to tracker

[autumnfern]

Yes, mine works fine with my ipad but will not connect to my phone. i have given up on trying to sync it.

[MarcoGFitbit]

Hello @Dgoods82, @Jarsume and @autumnfern, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I understand you have already tried some troubleshooting steps without success. At this moment I would like to gather some information from you so I can check this further, please reply with as much information you can. 

• iPhone model you're currently using. 
• OS version running on your phone
• App version currently installed on your phone (go to Account > Help to get it)
• Firmware version of your Versa (tap on the Versa picture on the top left corner of the screen, you will find the number under "version")
• List of exact troubleshooting steps you've tried so far. 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

[brandicd]

Thank  you!  After a good bit of frustration, this seems to be working for me!

[2beautiful]

Have same connection problem with th 6S+

[MarcoGFitbit]

Hello @brandicd and @2beautiful, welcome aboard the Fitbit Community, it's great to see you around! 

@brandicd I appreciate your participation in the Forums and for letting us know your issue have been resolved, I'm very glad. 

@2beautiful, at this moment I would like to gather some information from you so I can check this further, please reply with as much information you can. 

• iPhone model you're currently using. 
• OS version running on your phone
• App version currently installed on your phone (go to Account > Help to get it)
• Firmware version of your Versa (tap on the Versa picture on the top left corner of the screen, you will find the number under "version")
• List of exact troubleshooting steps you've tried so far. 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

[autumnfern]

My phone all of a sudden connected to my versa one day. I didn’t do anything different but for whatever reason, it was able to connect.

[MarcoGFitbit]

Hello @autumnfern, I hope you're doing well, thanks for taking the time to come back and let us know your issue has now been resolved, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[KKBatman]

it is working on my Samsung note 8, initially, when I do a BT scan thru my note 8, it showed a lot of (7) BT devices for connection accept Fitbit Versa.  I took both the phone and Fitbit Versa to another location where there are not as many interferences with all the other BT devices and did a reset on both Fitbit Versa and also Note 8 reset and than did another scan and I managed to discover Fitbit Versa Device thru Note 8 BT Scan.  It worked perfectly.

[MarcoGFitbit]

Hello @KKBatman, have a warm welcome to the Fitbit Community, it's great to have you on board! 

I appreciate you have joined the conversation and shared your experience with us. I'm very glad you were able to resolve your issue with your Versa and your phone. In case you need further assistance with your Versa and Samsung Note 8, please feel free to check our Android Board, where you will find more information. 

Thanks for your patience and understanding, have a great day. 

[kalyat100]

Got the versa for Christmas - YEAH - not - it will not after following all the rules and restarting the phone and bluetooth and watch repeatedly, connect to my phone.  I'm seeing a lot of issues with the iphone 8 and the versa.  Has this been rectified?  Do I need to return the versa?

[versaemoli]

Only advice is turn everything bluetooth of put both by the router and try again it is very fiddley

Sent from my iPhone

[MarcoGFitbit]

Hello @kalyat100, have a warm welcome to the Fitbit Community, it's great to see you around. It's nice to see you too @versaemoli, I hope you're doing well. 

@kalyat100, I appreciate you have joined the conversation and let us know you're still having trouble with your Versa and your iPhone 8. In case you haven't done it yet, please update the Fitbit app to the latest version, many members of the Community have mentioned this has helped them with the syncing issues they've experienced lately. 

Additionally, please update the firmware on your Versa and let us know if you're still having trouble with it. This will be very helpful for us. 

Thanks for your patience and understanding, have a great day. 

[SunsetRunner]

Fitbit Verda won’t connect to Bluetooth on iPhone 6. I have reset Verda several times. I had up to date software on my phone. I have installed latest version of app. I have turned Bluetooth on and off. I have turned my phone off and on again. Nothing works. It doesn’t even pick it up on my  Bluetooth device list. Please help. This is the second Verda I’ve had ina year because of the same connection issues. 

[Patinsc]

I am having the same problem with iPhone 6. I connected it to my iPad but am still interested in connecting it to my phone.

[Kkg716]

Mine will not connect either. This has been happening for two weeks. Tried all the suggestions when it initially started having this problem and it would eventually sync. I’ve been trying to sync this evening for well over and hour and still not syncing. This is ridiculous!

[versaemoli]

Have you unpaired the Versa from the phone settings aswell?

Sent from my iPhone

[Kkg716]

Yes I have unpaired it as well. I have an iPhone XR. After about 2 hours it randomly paired. This is BEYOND frustrating

Sent from my iPhone

[Normag]

Sent from my iPhone

[MarcoGFitbit]

Hello @SunsetRunner, @Patinsc, @Kkg716 and @Normag, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @versaemoli, I hope you're doing well. 

I appreciate your participation in the Forums and for sharing your epxerience with us. Please note that your Fitbit device will nor pair nor sync directly through the Bluetooth settings on your phone. It will not show up here either unless you set up Notifications or All-day Sync. Both these features will prompt a pop-up to appear asking you to "pair" your device with your phone. After you have "pair" the device, it will show up here. 

Now, with that said, if you have issues syncing, please reply with the list of troubleshooting steps you've tried so far so we can determine what we should do next. 

Thanks for your patience and understanding, I hope you have a great day.