07-02-2019 11:31 - edited 07-02-2019 11:53
07-02-2019 11:31 - edited 07-02-2019 11:53
Update: Issue should now be resolved, please log and log back in if you are still having issues with the app.
Hey everyone! We are aware that the iOS app is crashing and hope to have it fixed very soon! Thanks very much for your patience as we get this resolved.
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Answered! Go to the Best Answer.
07-02-2019 11:14
07-02-2019 11:14
Working now! Same thing happened several times. Just re-installed again 1 min ago and now everything seems fine 🙂
07-02-2019 11:15
07-02-2019 11:15
Same here the app was crashing on the iphone so I unistalled it and installed it again and now i get error message the migration has failed.
07-02-2019 11:15
07-02-2019 11:15
Open the "Plane Mode" of your phone and then the fitbit app.
07-02-2019 11:15
07-02-2019 11:15
Go to settings on your watch. Just past the Timer. Shut it down on your watch. Restart by pressing the left side button. It should then re sync. It worked for me
07-02-2019 11:15
07-02-2019 11:15
Same issue is going on with me - using an iPhone7 plus, all apps and iOS are updated. Worked great up until about 25 minutes ago.
07-02-2019 11:15
07-02-2019 11:15
Mine seems fixed again now...
07-02-2019 11:16
07-02-2019 11:16
Yay, all better!
07-02-2019 11:17
07-02-2019 11:17
Just did the same thing. App started crashing upon opening after I updated it. Looked at old forums where it was recommended that the app be deleted and reinstalled and data was saved on server. Reinstalling stopped the crashing but tiles would not migrate. So no historical data! Grrr.
07-02-2019 11:17
07-02-2019 11:17
Yes, fixed for me too (after closing the app in the background)!
07-02-2019 11:17
07-02-2019 11:17
YEEESSS! For me too! Thanks for the help and update!
07-02-2019 11:18
07-02-2019 11:18
It just started working again, but thank you!
07-02-2019 11:18
07-02-2019 11:18
07-02-2019 11:18
07-02-2019 11:18
Perhaps they fixed it an my app is now working
07-02-2019 11:19
07-02-2019 11:19
07-02-2019
11:19
- last edited on
07-02-2019
18:54
by
EdsonFitbit
07-02-2019
11:19
- last edited on
07-02-2019
18:54
by
EdsonFitbit
Mine is working now!
Moderator edit: personal info removed
07-02-2019 11:21
07-02-2019 11:21
It’s fixed!
07-02-2019 11:22
07-02-2019 11:22
I’ve tried checking my updates on the App Store, deleted and reinstalled app again and now all is back to normal !
07-02-2019 11:28
07-02-2019 11:28
Just talked to support they said system is down and will be back up hopefully 30min to 1hr
07-02-2019 11:30
07-02-2019 11:30
I also worked for me for a short period of time, but went back to "black screen and go background" for me.
I turned off Cellular Data for the app for a half hour and then re-enabled it. It has been syncing with no problems for the past ten minutes with me forcing the sync four times.
Background refresh of a booked meal without updating steps worked just like it always has.
I will be using the toggle cellular data, as required, until the issue is fixed as I still don't believe it is an app issue but a Fitbit system issue.
My 2 cents and you get what you pay for.
07-02-2019 11:32
07-02-2019 11:32
Mines working again!!