iOS App Crash - Tile Migration Fail

[KateFitbit]

Update: Issue should now be resolved, please log and log back in if you are still having issues with the app. 

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Hey everyone! We are aware that the iOS app is crashing and hope to have it fixed very soon! Thanks very much for your patience as we get this resolved. 

[tinapettersen]

Working now! Same thing happened several times. Just re-installed again 1 min ago and now everything seems fine 🙂 

[Inele]

Same here the app was crashing on the iphone so I unistalled it and installed it again and now i get error message the migration has failed.

[lldeleon]

Open the "Plane Mode" of your phone and then the fitbit app.

[WDC.]

Go to settings on your watch. Just past the Timer. Shut it down on your watch. Restart by pressing the left side button. It should then re sync.  It worked for me 

[verena927]

Same issue is going on with me - using an iPhone7 plus, all apps and iOS are updated. Worked great up until about 25 minutes ago. 

[stevenfullman]

Mine seems fixed again now...

[AnemoneFlynn]

Yay, all better!

[crestain]

Just did the same thing.  App started crashing upon opening after I updated it.  Looked at old forums where it was recommended that the app be deleted and reinstalled and data was saved on server.  Reinstalling stopped the crashing but tiles would not migrate. So no historical data!  Grrr.  

[HattieDaisy]

Yes, fixed for me too (after closing the app in the background)! 

[Louisa2110]

YEEESSS! For me too! Thanks for the help and update! 

[carlygivens]

It just started working again, but thank you!

[Ronsik]

It is working now

[jules19710421]

Perhaps they fixed it an my app is now working

[Thelucybird]

Mines just started working again randomly! I’m in a live chat with Fitbit now so I’ll post if they come up with a solution

Sent from my iPhone

[cngilbert]

Mine is working now!

Moderator edit: personal info removed

[Lisamiller503]

It’s fixed! 

[AbbieM]

I’ve tried checking my updates on the App Store, deleted and reinstalled app again and now all is back to normal !

[SamanthaSM]

Just talked to support they said system is down and will be back up hopefully 30min to 1hr 

[MrMarv]

@TonyAnderson -

I also worked for me for a short period of time, but went back to "black screen and go background" for me.

I turned off Cellular Data for the app for a half hour and then re-enabled it. It has been syncing with no problems for the past ten minutes with me forcing the sync four times.

Background refresh of a booked meal without updating steps worked just like it always has.

I will be using the toggle cellular data, as required, until the issue is fixed as I still don't believe it is an app issue but a Fitbit system issue.

My 2 cents and you get what you pay for.

[SamanthaSM]

Mines working again!!