iOS App Crash - Tile Migration Fail

[KateFitbit]

Update: Issue should now be resolved, please log and log back in if you are still having issues with the app. 

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Hey everyone! We are aware that the iOS app is crashing and hope to have it fixed very soon! Thanks very much for your patience as we get this resolved. 

[Ronsik]

Anyone have a solution?

[Whisperel]

Tried that.... still doing it

Moderator edit: removed personal information

[Fitmommy5]

Everything was working fine until one hour ago.  After numerous attempts to open it with it closing immediately, I uninstalled it and reinstalled it but "Tile Migration Failed" message is the only data given.

[emmy.luna]

I have that too

[Mel68]

Same issue with iPhone X. Re-starting phone doesn't help.

[Emt81]

Same problem here!

[MzShanna1]

Same here I hope they fix it soon I need to log

[TonyAnderson]

Thanks MrMarv - toggling the airplane mode and network worked for me.   I didn't have to do an app reinstall, thankfully.

[Sharon.14]

Hi everyone,

My app decided to start crashing on me so I uninstalled the app and reinstalled. But now, every time I try to sync my data, I keep getting an error message that says tile migration failed. Nothing shows up, I can’t even go and edit the dashboard because it’s all empty. My Fitbit it still tracking but the app shows nothing. 

[SunsetRunner]

I turned on aiplane mode and bluetooth, opened the app, it said it wouldn't sync. I then turned off airplane mode. It appeared like the app was syncing and some of the data - like steps - did show up, but then it failed in the middle with a message saying "Failed to Sync Device"

Very frustrating.

[brendaFellman]

Same problem 

[cngilbert]

I am having the exact same problem. 

[Meghanjune]

Same here. Also uninstalled multiple times. 

[Lala56]

Same here. Also deleted and reinstalled the app. same thing. 

[Cicci]

Same thing here. I have uninstalled and reinstalled. Nothing!! I have charge 3 and it seems to work just fine. At least it gets all notifications. 

[Mretinger]

Yes, removing and reinstalling the app seems to have corrected the issue but now my “friends” have been removed and I will have to invite them to connect again.

[banker247]

I'm experiencing the same exact thing.  

[klyndwn]

I’m having the same issue! Tried to track water and the app kept crashing, deleted app, reinstalled, now getting the tile migration error. 

This is is a bit frustrating. 

[SamanthaSM]

Tries the exact same steps. It’s stressing me out I want to review my heart rate data and can’t find the graph online! So stressful. 

[SunsetRunner]

Hello,

I have the same problem !