07-02-2019 11:31 - edited 07-02-2019 11:53
07-02-2019 11:31 - edited 07-02-2019 11:53
Update: Issue should now be resolved, please log and log back in if you are still having issues with the app.
Hey everyone! We are aware that the iOS app is crashing and hope to have it fixed very soon! Thanks very much for your patience as we get this resolved.
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Answered! Go to the Best Answer.
07-02-2019 11:10
07-02-2019 11:10
I am having the same issue, it crashed every time I opened it and then after a reinstall and restarting the iPhone it is giving me the tile migration error.
07-02-2019 11:10
07-02-2019 11:10
Me too. Was fine around 10:00 CST and not at 1300. Same on iPhone SE and iPad 2
07-02-2019 11:10
07-02-2019 11:10
*NOW getting....not ‘not getting’ doh!!!
07-02-2019 11:10
07-02-2019 11:10
Removing and reinstalling app has wiped out my complete Fitbit history; not a happy camper.
07-02-2019 11:11
07-02-2019 11:11
Just updated the iOS Fitbit app but now no data display at all. Tried re-starting my mobile and didn’t help. What else I could do?
07-02-2019 11:11 - edited 07-02-2019 11:11
07-02-2019 11:11 - edited 07-02-2019 11:11
The good news is that app is still syncing data and it’s possible to login on website and check dashboard there
07-02-2019 11:11
07-02-2019 11:11
Now is working for me!
07-02-2019 11:11
07-02-2019 11:11
I phone 8 getting tile migration failed
07-02-2019 11:11
07-02-2019 11:11
Just spend 20 minutes waiting for the live chat and the problem was fixed in 2 seconds. (After hours of researching)
Solution: turn off your WiFi for about 10 seconds. Turn it back on and reload the app. You just get the error message one more time before it reverts to the normal screen.
Maybe this will help some of you, it seemed to work for my iPhone XS
07-02-2019 11:11
07-02-2019 11:11
App crashing and closing as soon as I open it. I’d rather not uninstall it and reinstall it as I’m in competition with friends, can anyone offer any advice?
07-02-2019 11:12
07-02-2019 11:12
And suddenly its working again! 👍🏼😁
07-02-2019 11:12
07-02-2019 11:12
Me too
The "update" has been even more disastrous than the new interface, if that is possible
07-02-2019 11:12
07-02-2019 11:12
I reloaded the app and now the tiles won't migrate. Have I lost my data?
07-02-2019 11:13
07-02-2019 11:13
yes it also works here !
07-02-2019 11:14
07-02-2019 11:14
Thanks @aduled however, I’m trying to register a new device and when I go to Fitbit.com/setup it’s saying I need to download the App. I’ve gone into the desktop version and but can’t see how to add a new device. It’s possible I can’t see for looking! Ha!
07-02-2019 11:14
07-02-2019 11:14
Fixed. Just reseived a new update! Works great again!
07-02-2019 11:14
07-02-2019 11:14
All fixed now at least on my phone
07-02-2019 11:14
07-02-2019 11:14
I left my app for a few minutes and go back 2 it it sorted its self out
07-02-2019 11:14
07-02-2019 11:14
Mine just fixed it self, was having the exact problem until one minute ago.
07-02-2019 11:14
07-02-2019 11:14
I got the same error message.