iOS app crash 3.6

[KateFitbit]

Update 9/17/2019: We have released iOS app version 3.6.1 to all users. Please update your app to this version. It is recommended to all experiencing continuous crashes and should resolve this issue. 

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Hi Everyone - I've merged several posts together. 

We're aware of an issue that may cause some iOS users to experience a continuous crash when trying to open the app after updating to version 3.6.

To resolve this, please try to uninstall and reinstall the app from the app store. Even if you have tried this previously, please try again. 

If this does not work, our team is working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[MaryVE]

Have uninstalled app, turned off Bluetooth and WiFi, turned phone off, restarted phone, turned on Wifi and Bluetooth, downloaded app numerous times.  None of it is fixing this issue.  Still doesn't work.  Continues to crash.

[TiffB81]

I just tried again using @knarfty method & mine is now working again also. 

[Kwray59]

I have deleted & re-installed several times.  It’s still won’t open the app!! I’m very disappointed in this!  I rely on my Fitbit to track my activity. Please help!

[TiffB81]

Well never mind, it worked for a minute but as soon as I close it & open it back up it's crashing again, sorry false alarm 😞 Extremely extremely fustrating!!!!

[Weedy1110]

Same here. I tried all those things. 😞

[knarfty]

Did you restart the phone?

1. Delete Fitbit app
2. Restart phone (not just turning phone off)
3. Reinstalling Fitbit app

Make sure to do it in the above order.

[Lilbiddy]

Seems to be spreading to android as well. 

[Broe5]

Just reinstalled the app at 6:00 pm central time and it's no longer crashing on my iPhone X. Trying to re add my Versa now to see if it'll actually sync and connect with my phone since I was having problems with that earlier, too.

[natalia978]

Yep, same thing here.
Good luck!

Sent from my iPhone

[jhoule]

when i restarted, reinstalled and opened the app on my iPhone it worked at first but didn't see the fitbit. It also notified me that there was a firmware update available. 

after rebooting my Versa the app once again crashes. 

[GreyEyes]

No loss of data.

[srbarto]

After reading the many comments that say reinstalling the app doesn't work, I think the relevant question is, what is your timeline on delivering a fix?

[Frannitz]

I have uninstalled and reinstalled and it still crashes. 

i use this app a lot and would like it to return smoothly.

Moderator edit: format

[TiffB81]

I have done everything in the order it’s suppose to be done & it still crashes. Up until noon my app worked just fine until it said it was updating. I have never had an issue with this before & for someone that relies on this to keep me motivated to exercise it’s making me really extremely frustrated. Especially with being told the same thing over & over & it’s NOT working. Glad that it worked for some but the majority of us are still down!!! 

[Kwray59]

I did it in that exact order. Still crashing!

[Weedy1110]

Unfortunately for the last couple hours I’ve either been eating peanut m&m’s or playing the piano. I should be better than this. 😐

[Loulouk]

If I uninstall the Fitbit app & reinstall, will I lose my all my data that I’ve saved for months?

[AllenChristophe]

Launched the app again moments ago and it seems to be stable again (iPhone XR, iOS 12.4.1, latest Fitbit app version).

My guess someone made a change to the server push on the app? I've done nothing other than launch the app again... Not even so much as a phone restart.

I'd hold off on reinstalling the app until more information comes in.

[Frannitz]

I tried the whole process again and now it is working. This has never
happened before. Since the app links to some insurance incentives, I'd like
it to work consistently. Thanks for responding. Ann

[msk1990]

Recently upgrade to the latest IOS and the Fitbit App started crashing.  I have unistalled and installed several times, with and without Bluetooth on, but the App still crashes as soon as it attempts to open.  Very frustrating.