iOS app crash 3.6

[KateFitbit]

Update 9/17/2019: We have released iOS app version 3.6.1 to all users. Please update your app to this version. It is recommended to all experiencing continuous crashes and should resolve this issue. 

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Hi Everyone - I've merged several posts together. 

We're aware of an issue that may cause some iOS users to experience a continuous crash when trying to open the app after updating to version 3.6.

To resolve this, please try to uninstall and reinstall the app from the app store. Even if you have tried this previously, please try again. 

If this does not work, our team is working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[LesRoddy]

I have downloaded this new app......appears this is a premium site and there is a charge after 5 days. Is that correct?

Also, don't like the format comparing to my previous app  

[Krnbake]

Mine is working now

Sent from my iPhone

[RedHedd]

They just pushed out another update of the update (Version 3.6.1) which appears to have fixed the instant crashing issue.

[Krnbake]

Thanks. I did it & it now works.

Sent from my iPhone

[707TM]

I finally just got mine to sync. I had tried everything including deleting and reinstalling the app twice. I finally removed my Versa from the account and reinstalled. Now my notifications are finally synced

[AmyBolling]

I had no problems with app until after the update that is being indicated should fix all the continuous crashes. Then I got the repeated crashes, so I uninstalled the app. Now it tells me that there’s a billing problem for the family’s organizer. This is not true as all info is correct. How can I fix this?

[MarionBC]

Already tried- no luck!


Sent from my iPhone

[J-Jax]

I updated to the new app. I factory reset and I was able to pair my versa. But it is now no longer synching. I've tried everything. 

[gmegowan]

I am just a Fitbit user like everyone else, so I don't have any answers
to all of the questions I am getting from my post earlier. My Fitbit is
not syncing and working fine. The only thing that I can suggest if someone
is still having problems is to contact Fitbit directly.

[MarionBC]

Mine doesn’t- maybe because it‘s an iPhone 6S Plus?
Extremely disappointed in Fitbit support!

Sent from my iPhone

[liholtz]

Can not update because app crashes upon launch even in app store updates. Should I uninstall the app?

[flenj]

The updated app crashes, too. I briefly get a blank white screen then back to iPhone home screen. Nothing loads.

[momchar]

Same here. Can't even log in to the account at Fitbit.com.

[Schooner54]

Hi there

I deleted the app and installed today’s update. It now operates correctly

Sent from my iPad

Moderator edit: personal info removed

[Kwray59]

I’ve lost all historical data. Exercise history, walking history & such. But my profile was saved! Don’t understand this at all...

[drew07105]

Join the club,,both my Fitbit’s. New Inspire HR and Charge 2 both don’t get text alerts at all now.

Sent from my iPhone

[drew07105]

Done this and same problem. My Inspire HR won’t receive text alerts or messages, yet all other alerts do. Just not text.

Sent from my iPhone

[momchar]

Okay, just went to the App Store and there is an update that downloaded, and seems to be working now. On iPhone SE

[trala19]

Reloaded 3.6.1 and it worked.

[SKL10]

Hi!  I'm new to the forum, but I am reading about the crashes.  

My app crashed today, 9/17/19 around 3 pm.  I haven't updated my app, unless somewhere I marked automatic updates, which I can't seem to locate.  Was the update automatic to everyone, or something you had to do?  Plus, I can't seem to find where I could confirm my app version on the website.  Any help to clarify my confusion and lead me in the right direction I would appreciate.

Another question, if I do uninstall and re-install the app, will I lose all the data stored there?

Thanks,

SKL10 (Sandra)