09-16-2019 14:18 - edited 09-17-2019 09:39
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09-16-2019 14:18 - edited 09-17-2019 09:39
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Update 9/17/2019: We have released iOS app version 3.6.1 to all users. Please update your app to this version. It is recommended to all experiencing continuous crashes and should resolve this issue.
Hi Everyone - I've merged several posts together.
We're aware of an issue that may cause some iOS users to experience a continuous crash when trying to open the app after updating to version 3.6.
To resolve this, please try to uninstall and reinstall the app from the app store. Even if you have tried this previously, please try again.
If this does not work, our team is working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
Actively managing your weight? Find accountability buddies on the Manage Weight board
Answered! Go to the Best Answer.
09-17-2019 14:29
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09-17-2019 14:29
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I have downloaded this new app......appears this is a premium site and there is a charge after 5 days. Is that correct?
Also, don't like the format comparing to my previous app

09-17-2019 14:31
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09-17-2019 14:31
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Sent from my iPhone

09-17-2019 14:33 - edited 09-17-2019 14:33
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09-17-2019 14:33 - edited 09-17-2019 14:33
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They just pushed out another update of the update (Version 3.6.1) which appears to have fixed the instant crashing issue.
09-17-2019 14:39
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09-17-2019 14:39
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Sent from my iPhone

09-17-2019 14:43
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09-17-2019 14:43
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I finally just got mine to sync. I had tried everything including deleting and reinstalling the app twice. I finally removed my Versa from the account and reinstalled. Now my notifications are finally synced

09-17-2019 14:56
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09-17-2019 14:56
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I had no problems with app until after the update that is being indicated should fix all the continuous crashes. Then I got the repeated crashes, so I uninstalled the app. Now it tells me that there’s a billing problem for the family’s organizer. This is not true as all info is correct. How can I fix this?

09-17-2019 14:57
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09-17-2019 14:57
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Sent from my iPhone
09-17-2019 15:09
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09-17-2019 15:09
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I updated to the new app. I factory reset and I was able to pair my versa. But it is now no longer synching. I've tried everything.

09-17-2019 15:55
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09-17-2019 15:55
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to all of the questions I am getting from my post earlier. My Fitbit is
not syncing and working fine. The only thing that I can suggest if someone
is still having problems is to contact Fitbit directly.

09-17-2019 16:03
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09-17-2019 16:03
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Extremely disappointed in Fitbit support!
Sent from my iPhone
09-17-2019 16:10
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09-17-2019 16:10
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Can not update because app crashes upon launch even in app store updates. Should I uninstall the app?
09-17-2019 16:21
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09-17-2019 16:21
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The updated app crashes, too. I briefly get a blank white screen then back to iPhone home screen. Nothing loads.
09-17-2019 16:35
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09-17-2019 16:35
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Same here. Can't even log in to the account at Fitbit.com.

09-17-2019 16:38 - last edited on 10-13-2019 13:00 by LiliyaFitbit
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09-17-2019 16:38 - last edited on 10-13-2019 13:00 by LiliyaFitbit
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Hi there
I deleted the app and installed today’s update. It now operates correctly
Sent from my iPad
Moderator edit: personal info removed

09-17-2019 16:42
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09-17-2019 16:42
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09-17-2019 16:45
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09-17-2019 16:45
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Sent from my iPhone

09-17-2019 16:47
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09-17-2019 16:47
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Sent from my iPhone
09-17-2019 16:52
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09-17-2019 16:52
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Okay, just went to the App Store and there is an update that downloaded, and seems to be working now. On iPhone SE

09-17-2019 17:06 - edited 09-17-2019 17:30
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09-17-2019 17:06 - edited 09-17-2019 17:30
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Reloaded 3.6.1 and it worked.

09-17-2019 17:19
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09-17-2019 17:19
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Hi! I'm new to the forum, but I am reading about the crashes.
My app crashed today, 9/17/19 around 3 pm. I haven't updated my app, unless somewhere I marked automatic updates, which I can't seem to locate. Was the update automatic to everyone, or something you had to do? Plus, I can't seem to find where I could confirm my app version on the website. Any help to clarify my confusion and lead me in the right direction I would appreciate.
Another question, if I do uninstall and re-install the app, will I lose all the data stored there?
Thanks,
SKL10 (Sandra)

