09-16-2019 14:18 - edited 09-17-2019 09:39
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09-16-2019 14:18 - edited 09-17-2019 09:39
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Update 9/17/2019: We have released iOS app version 3.6.1 to all users. Please update your app to this version. It is recommended to all experiencing continuous crashes and should resolve this issue.
Hi Everyone - I've merged several posts together.
We're aware of an issue that may cause some iOS users to experience a continuous crash when trying to open the app after updating to version 3.6.
To resolve this, please try to uninstall and reinstall the app from the app store. Even if you have tried this previously, please try again.
If this does not work, our team is working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
Actively managing your weight? Find accountability buddies on the Manage Weight board
Answered! Go to the Best Answer.
09-18-2019 05:05
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09-18-2019 05:05
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Sent from my iPhone

09-18-2019 05:58
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09-18-2019 05:58
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09-18-2019 07:10
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09-18-2019 07:10
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Sent from my iPhone

09-18-2019 08:34
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09-18-2019 08:34
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Sent from my iPhone

09-18-2019 08:50
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09-18-2019 08:50
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This seemed to fix the problem. Give that a try.

09-18-2019 09:20
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09-18-2019 09:20
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I finally installed an app that doesn't crash and now it won't sync with my FitBit One.
About to give up on this, so much hassle and wasted time.

09-18-2019 09:22
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09-18-2019 09:22
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Sent from my iPhone

09-18-2019 09:29
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09-18-2019 09:29
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09-18-2019 09:29
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09-18-2019 09:29
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09-18-2019 09:34
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09-18-2019 09:34
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Did have to change password to get it to work. Just input the old one as new.
Phew.
Thanks all for your sympathy and understandsing.
Regards..Bryan

09-18-2019 09:56
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09-18-2019 09:56
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Sent from my iPhone

09-18-2019 10:57
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09-18-2019 10:57
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09-18-2019 10:59
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09-18-2019 10:59
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09-18-2019 11:22
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09-18-2019 11:22
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Sent from my iPhone
09-18-2019 13:00
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09-18-2019 13:00
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I have not received the update to the app on my iphone

09-18-2019 13:31
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09-18-2019 13:31
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Deleting the app will delete my data, no? At least this is what my iPhone tells me. Any way around that? I just updated to the version above and it went from working fine to crashing within a second every time.

09-18-2019 13:35
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09-18-2019 13:35
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fine now after doing that.
liholtz

09-18-2019 13:50
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09-18-2019 13:50
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Agree.
Mines working right now, and my fingers are crossed.
Thanks for your reply. 😊
Sent from my iPhone

09-18-2019 13:51
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09-18-2019 13:51
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Sent from my iPhone

09-18-2019 14:03
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09-18-2019 14:03
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Sent from my iPhone

