Alta Battery Symbol & Charging Issue

[AmyBrooke]

My Alta will not fully charge. When I plug it into the charger no lights/symbols appear. When I take it off (over night charge) a battery symbol with moving diagonal lines remains and battery doesn’t fully charge. I can tap battery icon away but it always comes back. Help please!!

[Mįčhëllė]

Same problem. Nothing helps.i don’t have a restart button on my cord. I have the Alta version 21.40.2. It seems to be counting steps, but battery dies real quick.

[LovefamilyNE]

I had trouble finding the reset button. It’s on the usb end, not very visible. 

[Gaileh718]

Having the same issue with my Alta! 😣 I have had mine for around three years now so there will likely not be any warranty coverage offered for me. Very disappointed! I have loved my Fitbit device up until this point. If this is how long the life of their products are going to be, I would no longer consider them to be a good investment for the price. Might be time to move on to another company’s product instead. Sorry Fitbit, you are about to lose a loyal customer. 😔

[LovefamilyNE]

Totally agree with your comments! I chatted with Fitbit customer service last night about the issue, and after trying several things she said they’ve gone as far as they can in fixing it. And because it is out of warranty, I was offered a 25% discount on a new one. I told the rep to go ahead and forward me the code, but would not be spending the money again on a product that does not last longer, It seems like the Alta has something defective, with so many others having the same issue. I have ordered myself an Apple Watch to replace my Fitbit.

[Gaileh718]

Awesome! Thank you for that extra info. I am considering an Apple Watch now
as well. My Apple products have never failed me. 😊👍🏻
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Moderator edit: personal info removed

[Alfrieda]

Hello,
My bluetooth is not attaching to my fitbit. very frustrating.

[Alicia07]

I am experiencing the same issues, Fitbit Alta worked fine, charged it and when I took it off charge after many hours the image has lines through it and is now the first image when I tap the screen. I have followed the reset instructions and read the troubleshooting options - no luck. Any suggestions?

[Gaileh718]

Honestly, throw it in the garbage and buy a newer model. Sadly, I was told
by Fitbit that there was nothing more they could do to help me with my Alta
once it started doing that and resetting wasn’t alleviating the issue.
Sorry to give you the bad news.
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Moderator edit: personal info removed

[chloesarawhite]

Hello! I am having the same issue as everyone else, restarted, tried different usb ports/points but no luck, do you have any more advice? After an overnight charge, the battery lasts about 20 minutes, less if I'm doing a lot of steps! 

[Gaileh718]

Yes, throw it out, and buy an updated one. See my previous reply to someone else’s comment. Sorry! 😐 

[LovefamilyNE]

Hello, I let my all to sit for several weeks, and went to look at it and miraculously it worked again! So don’t give up hope!

[Ninap217]

Did anybody get an answer about this? 

[Toot73]

Nope, nothing suggested worked, complete waste of time and money! Got a new watch

Sent from my iPhone

[LovefamilyNE]

I was basically told “out of luck”, and they would give me 25% off a new one. Decided to go with an Apple Watch, as they support their products even after they are out of warranty.

[Themccorts]

I’m having the same issue did you get yours resolved?

[mah56]

Meaning  what

[jninan]

Did you find a resolution to this issue ? I am facing the same issue. On top of that , I am not able to restart my fitbit as well ( 3 times pressing the button on the charger in 8 seconds) 

[Gaileh718]

Nope! Threw it in the garbage. --

Moderator edit: personal info removed

[Themccorts]

Nope never did

Sent from my iPhone

[CLJXR27]

Same thing happening to my Alta. There are even videos on YouTube showing how to change battery which is not an easy job so appears these were designed as a throw away item.