Alta HR not working / display won't turn on

[poornima]

Last night my fitbit alta HR just died. I had it fully charged up , I went to look at the steps and it was just completely dead. I tried plugging it into the charger and it didn't vibrate like it usually does. I left it there for a while and nothing happened. I tried restarting it by hitting the reset button 3 times within 8 seconds, multiple times, and I don't even get a vibration. I tried hooking it up to my computer directly and nothing happened. Tried resetting it again. Nothing. Still nothing. I've had this Fitbit for about a year and I'm very disappointed that it's no longer working. I don't know what else to do! Please help!

Moderator edit: subject for clarity

[Jttar]

Again, you have a faulty product. They should recharge, even it they go completely dead. It was working fine before that. Take this information and help your future customers.



Sent from my iPhone

[LiliyaFitbit]

@Jttar it's nice to see you around. 

I appreciate your input. Fitbit's goal is to keep improving the user's experience by gathering important feedback from the Fitbit Community and implementing and enhancing new features and products.  

I'll be around if you need further assistance.

[NYtoPA]

Hi. Same thing just happened to me. It was working all day. I even hit my 10,000 steps. It was fully charged yesterday, now NOTHING. Won’t charge and won’t display or connect to phone. 

[LiliyaFitbit]

Hi @NYtoPA, it's nice to see you again in our Community Forums!

Congratulations on 10,000 steps! I am sorry to hear your tracker has stopped working and won't charge. I recommend trying the following troubleshooting steps in order to resolve the issue: Why isn't my battery charging on my Fitbit device?

If you're able to charge your device, but it is not syncing, please try these steps.

Let me know how it goes!

[Msk001]

I have just encountered a similar issue. My fitbit is fully charged however it keeps dying. I have reset it several times every once the display will become visible after a restart however it will not detect heart rate and will die again after a minute or so. 

[Jttar]

According to other’s comments this is a frequent problem. They should last longer.

Sent from my iPhone

[Jttar]

I totally agree. If you look at Apple products, they last forever. I think this is a major problem that Fitbit should address. So far I am in a spiral on the responses, and the only option is to buy another one at a 25% discount. Don’t think so!

Sent from my iPhone

[NYtoPA]

I did a restart and it worked.  Thanks for contacting me.

[AutumnRainne]

I am also having the same issue. 

My Fitbit no longer wants to open. 

I did make sure all is clean and tested other outlets. I tried the reset button on the wire also. Nothing is working. 

This happened a few days ago. 

[Jttar]

Glad yours worked mine is still dead.

Sent from my iPhone

[Williamwalter]

Alta is not charging! Does not vibrate or light up! Have done all items in troubleshooting area!

[justme1956]

This just happened to me today. I read and performed all of the troubleshooting suggestions it responds for a minute and then nothing. I have to see if this thing is still under warranty. I’m not buying another one. This is my 3td one and lasted the least amount of time/

[NYtoPA]

I did a restart by pushing the button on the charging cable. It worked. I hope it doesn’t only work for a short time like many people are saying

God is good . . .all the time!

[NYtoPA]

😕

God is good . . .all the time!

[LiliyaFitbit]

Welcome to the Fitbit Community @Msk001 , @AutumnRainne , @Williamwalter and @justme1956 ! It's nice to see you around @NYtoPA and @Jttar. 

@Msk001 and @AutumnRainne thank you for joining the conversation and sharing your experience. I appreciate your efforts to resolve this. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide you a solution.

@NYtoPA I am glad to hear a restart helped you resolve the issue! Thank you for your time and efforts. If possible, I recommend marking the answer given as a solution. By doing this, other users with the same inquiry will be able to find a faster response.

@Williamwalter thanks so much for taking the time to troubleshoot the battery issue you're experiencing. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@justme1956 thank you for being a Fitbit customer. I totally understand how you are feeling and appreciate your efforts to resolve the issue. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon. 

In the meantime, I'd like you to take a look at this page for more information about the warranty policy.

 @Jttar thank you for your input. I appreciate your participation in the Forums and sharing your feedback. 

Feel free to reach out if you have any other questions.

[justme1956]

Thank you but it only worked for a short time and again is not working

God's blessings from me to you
Carin
Sent from my iPhone

[Msk001]

Now today the HR is "working" however its extreamly high as in its 140 bpm while im sitting down in a chair. I borrowed some one elses fitbit to compare the HR's and it was 70 on theirs so clearly there is an issue with my fitbit. 

[Calveaj]

I’ve had the same problem, only had my fitbit a year, keeps turning off when fully charged.

But after reading the forums and hearing over and over again that people aren’t getting anything helpful assistance.

1- highly unlikely that I’ll waste my time in phone calls and conversations with team members.

2- definitely never ever purchase from Fitbit again.

3- it’s super likely that I’m going to warn friends off if Fitbit as well.

If large numbers of people are having the same exact problem it’s a manufacturing defect, and therefore should be recalled. This is a poor way to do business. Good luck in the future. 

[justme1956]

I agree, I looked to see when I activated mine - April last year 2018.
I refuse to buy another one. I had the One before this and rarely had an issue. The band kept coming apart on me the Alta HR so I bought a new one now this sucker won’t even stay on to use the new band.
What a waste...

God's blessings from me to you
Carin
Sent from my iPhone

[Fedup45]

I have the same thing! I've tried everything, even trying to get support  or  ANY help and I keep getting thrown back to the start. Been at this 45 minutes now. I've loved my fitbit up to now but throwing it out the window is a possibility today.