03-10-2016
10:22
- last edited on
08-20-2020
18:43
by
MatthewFitbit
03-10-2016
10:22
- last edited on
08-20-2020
18:43
by
MatthewFitbit
Alta comes with the ability to set up and receive call, text, and calendar notifications on iOS and Android.
This post will provide instructions on how to setup your alerts so that you can see who's texting you, the content of the messages, who's calling, and what your calendar has on deck for you. For a detailed overview of alerts for Alta, please see this help page.
You can view your notifications when they come in by using Quick View or by double-tapping the Alta where the band and tracker meet.
Notes:
Answered! Go to the Best Answer.
03-19-2016 04:38 - edited 03-19-2016 13:30
03-19-2016 04:38 - edited 03-19-2016 13:30
Check the list of supported devices first. Yours may not be in it. If it
is...try hooking it up to your charger and computer, then click the little
button on the usb end to reset. You won't lose data.
03-19-2016 07:32
03-19-2016 07:32
03-19-2016 08:25
03-19-2016 08:25
I charged my Alta for the first time since its initial charge yesterday and after it charged it stopped notifying me of messages (I don't know if the two are linked or if its just a coincidence). I have the setting turned "on" in the FitBit app and have tried turning it off and back on several times. I really like how it notifies me of text messages and I want this feature back! Any suggestions/help?
03-19-2016 10:20
03-19-2016 10:20
03-20-2016 01:43
03-20-2016 01:43
Is it possible to see the whole text message than only a 40 charcters text preview?
03-20-2016 05:26
03-20-2016 05:26
03-20-2016 06:20 - edited 03-20-2016 06:23
03-20-2016 06:20 - edited 03-20-2016 06:23
I am having problems with my new Fitbit Alta recieving text notifications. I did all the suggestions myself and then called customer service. The steps they guided me through did not work either. They said they will talk to the engineering team. Has this happened to anyone else? What did they do? The text notifications is part of the reason I got this tracker so I'm very upset. I am using the iPhone 6s+, anyone else and has it working?
03-20-2016 06:22
03-20-2016 06:22
Same here. I very upset. It states it's compatiable.
03-20-2016 07:43
03-20-2016 07:43
What's the difference between Hangouts and Messaging when you're setting up the text alerts on an Android phone?
03-20-2016 07:57
03-20-2016 07:57
03-20-2016 08:39
03-20-2016 08:39
03-20-2016 08:55
03-20-2016 08:55
Confirm your mobil app is up to date
03-20-2016 10:21
03-20-2016 10:21
I've read the same issue over and over again, that the notifications were not displaying. Through reading through multiple threads, I just found that when the Alta is vibrating with an incoming text or call, you must tap it to see the notification. This was not the case with my Charge, so I'm a bit confused why you must now tap.
Is anyone else having similar experiences?
03-20-2016 11:11
03-20-2016 11:11
03-20-2016 16:28
03-20-2016 16:28
I am in the same boat as you. Same phone and what not... I am able to get phone call notifications, but not text. If you find a solution please let me know. It is aggravating. I have done everything that the site suggests to solve the issue.
03-20-2016 18:22
03-20-2016 18:22
03-20-2016 19:30
03-20-2016 19:30
03-20-2016 19:49
03-21-2016 06:07
03-21-2016 06:07
I do not recieve phone call notifications but i do get a message notification?! Can you make it make noise instead of vibrate?
03-21-2016 06:09
03-21-2016 06:09
@cassiegage There is not a way to change notifications to alert you by sound - the device does not have that capacity.
Kelly | Oklahoma
Alta HR, Blaze, Flex 2, Charge 2, Charge, and Aria * IPhone 7+