03-10-2016
10:22
- last edited on
08-20-2020
18:43
by
MatthewFitbit
03-10-2016
10:22
- last edited on
08-20-2020
18:43
by
MatthewFitbit
Alta comes with the ability to set up and receive call, text, and calendar notifications on iOS and Android.
This post will provide instructions on how to setup your alerts so that you can see who's texting you, the content of the messages, who's calling, and what your calendar has on deck for you. For a detailed overview of alerts for Alta, please see this help page.
You can view your notifications when they come in by using Quick View or by double-tapping the Alta where the band and tracker meet.
Notes:
Answered! Go to the Best Answer.
03-26-2016 18:42
03-26-2016 18:42
03-26-2016 20:27
03-26-2016 20:27
03-27-2016 09:51
03-27-2016 09:51
03-27-2016 10:04
03-27-2016 10:04
03-27-2016 10:18
03-27-2016 10:18
03-27-2016 10:19
03-27-2016 10:19
03-27-2016 10:20
03-27-2016 10:20
I believe I have both apps matching as "messenger". Still no luck
03-27-2016 12:06
03-27-2016 12:06
same issue, no notifications at all, no vibrating, have done all the so called fixes several times by myself and with customer support, until they finally said i have to wait or engineers to email me in a day or two, i also bought this because of the features that currently arent working, i have a samsung s6edge plus, if they cant resolve this it goes back to the store
03-27-2016 15:38
03-27-2016 15:38
03-28-2016 06:01
03-28-2016 06:01
Same problem here. Very frustrating.
03-28-2016 07:32
03-28-2016 07:32
Hi , I'm thinking on buying the Fitbit Alta.. I have a Samsung Galaxy S6 , I have google calendar and hangouts texts !! Would the new Alta show notifications with both of them ? Do you have a Medium ? I'm between small and large! Thank you , Goldie
03-28-2016 09:08
03-28-2016 09:08
03-28-2016 09:50
03-28-2016 09:50
I have the samsung galaxy note edge (5)....so I was having a lot of the same issues...one thing I did was do all the above steps, then go to apps, messages and force stop ...and clear cache...then I restarted my phone...it worked perfectly after that!
03-28-2016 10:15
03-28-2016 10:15
Help. I have a Samsung Galaxy Note 4 and I am receiving the notifications of text but not the text content itself? Is it supposed to show the content of the text?
03-28-2016 12:30
03-28-2016 12:30
@Roxylove No word on support specific for the Messaging+ app but if I hear of anything new, I will make sure to let you guys know here.
@Jeunene Can you confirm that you didn't have a recurring reminder for that meeting? Your Alta should only notify you per your reminders.
@SusannaMoss If you'd like to see an increase in the text notification length displayed, I suggest voting for this existing idea within the Feature Request board.
@LCoopSM As it sounds like you've tried all the things I have suggested in this thread and are still experiencing issues, I suggest reaching out to us at contact.fitbit.com so our Support Team can take an in-depth look into your specific device info to provide you with further troubleshooting steps.
@SShannon@SunsetRunner@ellstewsin Interesting! Thanks for trying to toggle the notifications off and on. Sorry for the delay in getting you some assistance. I suggest turning off the Fitbit Notification Service and then turning it back on and setting up the notifications one more time.
@SunsetRunner Were you not receiving any notifications before setting up GoSMS as your default app?
@tlong67156@Rodukes123@SThiessen@CBishop72 This should be easily fixed with these steps. Let me know if that helps.
@ellstewsin Have you tried setting a silent alarm on your Alta to see if it vibrates? Wanting to see if your vibrating motor is dead or if you're just not receiving any notifications.
@DonnaKay Can you clarify a bit further as to what you're experiencing? Does your Alta vibrate? Do you see any notifications once you get a vibration and use Quick View or double tap the Alta as shown here?
@goldie915 The Alta will display notifications with the Google Calendar and Google Hangouts, as that's how I have mine set up with my Galaxy Note 5.
As for sizes, you can see what we offer for the Alta, here.
@agtmom Glad to hear that you're up and running with your Alta and Note 5 Edge.
03-28-2016 16:46
03-28-2016 16:46
03-28-2016 17:26
03-28-2016 17:26
@SusannaMoss Thanks for the clarification. It sounds like this idea is a more appropriate one.
03-28-2016 19:15 - edited 03-28-2016 19:16
03-28-2016 19:15 - edited 03-28-2016 19:16
Hi there, I was having the same issues with my iPhone 6. I followed one set of the directions, and realized I was using the dongle on my PC, as well as having bluetooth on my iPad and also trying on the iPhone 6. I saw an article about your Alta needing to "bond" with just one device at a time. So I did the following:
removed dongle from PC.
Closed fitbit app and shut off bluetooth on my iPad.
Went into bluetooth on my iPhone 6 and "forgot" the Alta, closed Fitbit app.
Turned OFF bluetooth, turned OFF my iPhone.
Reset my Alta on the PC.
Turned iPhone back on, turned bluetooth on, and went into Fitbit app.
As soon as I tried pairing the Alta with the bluetooth (chose the all-day sync) it worked, and I've been getting my notifications just fine since.
03-29-2016 03:03
03-29-2016 03:03
That fixed mine as well!! thank you!!
03-29-2016 03:11
03-29-2016 03:11