Clasping and switching your Alta wristband

[MatthewFitbit]

One of the trickiest parts of getting started with a brand-new wristband tracker is simply learning how to get it clasped properly. The following post can help you with that!

How do I clasp my Alta wristband more easily?

• Before putting the wristband on your actual wrist, you can clasp and unclasp your wristband repeatedly using both hands. This will help to loosen the holes in the band a little bit, and should make it a bit easier to clasp when it's actually on your wrist.
• As detailed in this help article, most people have success with "pinching" the clasp between two fingers when they go to put it on. This will usually be more effective than simply pushing hard against your wrist, which is both awkward and potentially uncomfortable.
• An awesome tip that has been shared by @Gmadiane is to place a drop of olive oil on the holes and push the clasp through. This seems to have worked for quite a few other users. Thanks for sharing!
  
• Once your wristband is clasped, make sure that both the metal prongs are securely in their holes, as shown below on the left. If one of the prongs is still loose, as shown on the right, then the band is not yet secure and may come off your wrist unexpectedly.
  

We're confident that you'll be able to get your alta clasped with just a little practice. Don't be discouraged if it's difficult at first - it definitely gets easier over time!

How do I change my Alta wristband?

Fitbit Alta's wristband is detachable from the top and bottom of the tracker, so that you can replace it with accessory bands of different color or material. For help with detaching your Alta's wristband, check the steps in this help article, or watch the video below. 

[AnnieFitbit]

Thank you very much for the tip @SunsetRunner! It would be great to keep that one in mind too. 😄

By the way, if you have time please check our Discussions board, where you will find other members sharing their experiences and tips for an active lifestyle. Catch you later! 

[SunsetRunner]

I got a buckle band and it works great!

Moderator edit: Format. 

[SusieW]

I found an easy solution. Just give the prongs a good lick, line up the holes and squeeze! Presto! 

[Carolyn299]

Thanks so much.... It really works.
Appreciate your response.

Carolyn

[AnnaPB]

I got the Alta for Christmas, same issue - I cannot snap it either on my wrist or off my wrist. My husband was able to snap it off my wrist, but I am unable to. I watched the youtube video, but if you cannot snap it - that doesn't help. It really is impossible. I will return it.

[Flagringa]

I had the same problem for a while. I had just received my Alta so it was new and very hard to get the fasteners through the holes in the band. A couple days after I got it I fell injuring my left arm and wrist (not fractured but very painful nonetheless) which made getting the Alta on next to impossible. It was too painful to push the clasp against my wrist and I had so little function in my left hand that I couldn't put it on my right arm without help! Once I got an arm brace I've figured out how to strap it securely into my brace. Now after several weeks the holes have loosened up so that I can finally close it without a problem.  Definitely a design flaw but it will definitely loosen up with use. 

[SunsetRunner]

I bought a buckle band. 

[nonfatlatte]

I agree- I just got mine today and I am taking it back!

[starklaker]

I think it is redicuous, nothing should be so frustating

[Flagringa]

Mine's fine now. It just needs to be used a bit for it to loosen up.

Sent from my iPad

[SunsetRunner]

I got a buckle band!!!

[Carolyn299]

I figured it out just like this video using the joint where the strap
attaches to the watch. Works for me.

https://www.youtube.com/watch?v=vfWV5mIufsc
Good luck
Sorry about your hand.

Carolyn

[Carolyn299]

To fit the alta?

I didn't know they made them. I would be interested.

I figured it out just like this video using the joint where the strap
attaches to the watch. Works for me.

https://www.youtube.com/watch?v=vfWV5mIufsc

Thanks

[Arkiegma]

Same here, except my hubby is helping me.

I thought about throwing it across the room!

[DeeFitzpatrick]

Thank you! I was having so much trouble, but the olive oil trick worked great!

[Flagringa]

I've had mine for almost a month and it's now much easier just with repeated use.

Sent from my iPad

[Arkiegma]

You're right!
--

Eileen Miller

[Tennisactive]

I had difficulty sliding the band through with the metal clasp attached. Now I slide it through and as someone else mentioned, pinch it through. I pinch one side close then the other. I have a charge for tennis but love the Alta for general wear because it looks nicer. 

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@moocow wrote:

Is anyone else having trouble getting the little spikes through the holes in the band to close it?  it just pops open constantly - will probably lose it the first time out!

Moderator Edit: Clarified subject

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[kpsmith]

I can not even wear it because I can't get the band hooked!

Moderator edit: Format. 

[SunsetRunner]

^^^ get a new band. I got the buckle band.