Fitbit Alta suddenly turning off

[G.Kristin]

Ever since I did the update  I've noticed my Alta all of a sudden shuts off with no warning. Every time the battery is on yellow but not dead. I get nothing on the screen and it stops syncing. I mainly use it for phone or text notifications so not having it working with no warning is a problem. I am able to restart it by plugging it in. But that option is not always available. It never did that before the update. Now I regret doing the update. 

Moderator edit: Updated title for clarity

[Kat_shell]

Thanks. The problem is not that it won’t charge. It fully charges and is
usable while connected. The problem is that as soon as it is disconnected
from the charging cable it shuts off.

[GJBA]

I have the same problem and have not been able for FITBIT to address or
resolve the issue

I feel your frustration







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[Jkswan]

They replaced mine all is good! I love Fitbit’s customer service.

Sent from my iPhone

[GJBA]

I wish I could say the same. I guess if its less than 2 years you get help
otherwise you are on your own.







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[Penang17]

Hello   Mine has been doing the same thing and is not even a year old. Very Frustrating

[Mochele]

They should definitely replace it if it hasn't been a year yet

[Penang17]

Hi...Found my payment, bought 3/12/18 Will Fitbit in Australia Monday
morning and see what they say. Thank you

[Mochele]

Perfect, they are really good about replacing when the warranty is under a year.

[Padmagirison]

Mine was bought in July or august 2017.Fitbit unable to explain why the display stopped working
Sent from Yahoo Mail on Android

[Penang17]

Hello Mochelle Thank you hoping for success, will post after I call
them Cheers

Hello, Contacted Fitbit, they gave me toothpick and dry tissue
troubleshoot to do. Did this and it worked for 24 hours, then down again.
Contacted Fitbit again and they said it still had 79% battery, So they have
sent (on way) a replacement. Thank you all for comments Cheers

Moderator Edition: format 

[AlexandraFitbit]

Hello @Kat_shell ! Thanks for your reply and for clarifying the inconvenience that you are experiencing. Sometimes following the troubleshooting suggested for battery issues helps with this kind of things. As you have already a case opened, I will advise to wait for our support team's reply, the same for you @GJBA, I'm sure they will do their best to assist you. 

Hi  @Jkswan ! I appreciate that you take the time to share that you have received a replacement. I'm happy to hear that everything is working fine now and that you are happy with our service. 

Thanks for letting us know the results of contacting our customer support department @Penang17 ! I hope you will receive your replacement soon! 

I appreciate your comments @Mochele ! Please let me know if I can be of assistance. 

Nice to see you around @Padmagirison ! thanks for sharing your experience with customer support too, If you have any doubts on the information provided, I will suggest to contact them again. 

I'll be around if any of you has questions! 

[GJBA]

They are willing to replace if it is under warranty otherwise you are SOL







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[Jkswan]

Mine went out for the 4th time....

Sent from my iPhone

[nightdarkangel]

You really are SOL if it is out of warranty. I just keep making it publicly known through many social media sites and every time I see an add for their new fitbits. I hope they will fix the problem.

[Tmckenzie]

Same problem with mine! I rebooted eith the button on the charger this morning instead of just plugging it in and lasted the day, then poof-not working again. Very frustrated as I am in the work week hustle challenge!

[JuanFitbit]

Hi @GJBA @Jkswan @nightdarkangel @Tmckenzie everyone. Please take my apologies for the delayed response. 

@GJBA @nightdarkangel thank you for your feedback and  comments. We don´t want to create frustration in our users and your comments are very important for us, please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

I've contacted Customer Support and was informed that @Jkswan already have a case open and that support is awaiting for a reply from you to see if they can help you further. 

I was also told that they'll be contacting you @Tmckenzie  soon to help you further. Please keep an eye on your Email, for a message from Support. 

Please keep me posted. 

[Pachhu]

As I can read the date, it's been close to an year and I have got my fitbit recently and have same issue.

Is there a work around for this or this device is best suited to be in the junk?

I regret that I haven't read these threads before going for it. It seems like I have wasted my money.

[Dilsher]

Its a junk now.

[GJBA]

I wish the company would stop making this model, it certainly is losing a
lot of future customers. Or just do a one-time replacement as customer
satisfaction and collect the problem FITBIT to test.

Just saying!!!

Moderator edit: personal info removed

[Dilsher]

Its already discontinued.
Rather if it is less than 1 year old, it will be under warranty.