Fitbit Alta suddenly turning off

[G.Kristin]

Ever since I did the update  I've noticed my Alta all of a sudden shuts off with no warning. Every time the battery is on yellow but not dead. I get nothing on the screen and it stops syncing. I mainly use it for phone or text notifications so not having it working with no warning is a problem. I am able to restart it by plugging it in. But that option is not always available. It never did that before the update. Now I regret doing the update. 

Moderator edit: Updated title for clarity

[Pachhu]

I recently got one which is just a month old, I should have read those
reviews....

[G.Kristin]

If you are under 1 yr, I would demand a replacement. I started complaining before my 1 yr but they kept having me try things like updates, charging for 1 week straight etc. Until my 1 yr was passed. Then I was screwed. I ended up replacing mine with the Alta HR. in the instructions on the new one it strongly recommends charging via a computer and not via a wall plug. Which had me wondering if that was the issue we all had. Maybe we fried it or something by wall charging. I now only charge via my computer. 

[HokieDeb]

I always charge mine from my laptop and I have issues with it turning off for nearly two years now so I'm doubting that how it gets charged it the real issue.  It seems to happen if I let the charge get down to 50%.  Not happy with how Fitbit has handled (or not handled!) this issue.

[LiliyaFitbit]

Hi @Pachhu , @Dilsher, @GJBA , @G.Kristin and @HokieDeb, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

@Pachhu Congratulations on your recently purchased Fitbit Alta! I appreciate your feedback and understand your concern. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@GJBA and @Dilsher thank you for your input and suggestion, we're constantly working on improving our devices and user experiences. As we introduce new products, we occasionally make changes to our product line, however we’ll continue to support Alta from a software standpoint, along with any questions you might have during the use of the product. 

@G.Kristin thank you for joining the conversation and sharing your experience. I really appreciate your efforts and your helpful tips that might be useful for other users! I hope you continue enjoying your Fitbit Alta HR without any issues. 

@HokieDeb thank you for sharing the details of the issue with your tracker. I am sorry to hear you are going through this situation. I appreciate your feedback since this helps us to keep improving. Have you tried to restart your device? 

I'll be around if you need further assistance.

[denamo]

Fair warning...this post is made in frustration in trying to get Fitbit to do anything about my Alta and charging and turning off issues. 

I gave up on my Fitbit Alta months ago.  Bought another brand. I think it speaks volumes that the Fitbit Alta has been discontinued.  Seems they were aware of the issue with the Alta and to repair or replace all of those already sold would cut into their profit margin. Won't be purchasing another Fitbit product ever due to the perception of deceptive practices. The 20% coupon off the purchase price of a new Fitbit tracker was insulting, especially when it could not be used on the latest model of Fitbit. If they wanted to keep me as a customer, that coupon should have been able to have been used on any model.  Felt very under valued as a Fitbit customer. I spoke with my pocketbook and moved on.

[Urbanna]

I did the same.

[GJBA]

Thank you for saying exactly what I have been feeling. It is a shame that a
company is not willing to go the extra mile to keep their customers. I too
have an ALTA that is in my desk drawer not able to be used because I am not
able to get a solution to an issue that can be resolved with FIRMWARE that
the company can address.







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[Southerngal2]

My alta hr screen goes blank. When i plug it up to charge it shows there is battery life.  After unplugging, the screen shows for a short period, then goes blank again

I have reset my watch, deleted the app, downloaded the app again and set up watch to the new app.  Still having the same problem.

[LiliyaFitbit]

Hello @Southerngal2, thanks for joining the Fitbit Community. Welcome back @denamo , @Urbanna and @GJBA. I am sorry for the delayed response. 

@denamo I'm sorry to hear about your experience and appreciate your feedback. We're constantly working on improving our devices and user experiences. I totally understand how you are feeling, however, we as any other company have policies to follow through. While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

@Urbanna thank you for the input. 

@GJBA thank you for sharing your experience and feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Upon checking with our Support team, I was told that you have already contacted them regarding this matter. 

@Southerngal2 I appreciate your troubleshooting efforts to restart your device. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to investigate further. Please keep an eye on your inbox for further instructions.

Feel free to reach out if you have any other questions.

[Yamali]

Even i am facing the below issue:

My alta hr screen goes blank. When i plug it up to charge it shows there is battery life.  After unplugging, the screen shows for a short period, then goes blank again

I have reset my watch, deleted the app, downloaded the app again and set up watch to the new app.  Still having the same problem.

[GJBA]

I am experiencing the same issue. My ALTA is fully charged yet when I unplug
it I am not able to see the screen and the ALTA does not work AT ALL. Is
anyone reaching out to anyone other than FITBIT to address this issue to get
it resolved?? It appears that its an issue either with battery or Firmware
(software) yet the company does not even show the ALTA as one of their
product and have discontinued updates for the product. Any suggestion other
than purchase another product other than FITBIT?





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[Dilsher]

If it is less than a year old, you can ask for replacement in India. For UK &EU, I think you can get it replaced within 2 years of time frame. 

Else its over for you. I faced the similar issue but Fitbit had no solution. 

Buy new upgraded one.

[GJBA]

I am not going to give them anymore money if they do not stand behind
product. I wonder if they discontinued because of a "known issue"

[EKelly]

I'm throwing my hat in the ring here to report that my Alta has suddenly stopped working as well. Almost to the 2 year mark exactly.  I've been reading through the thread...it's long and there seems to be no fix to this issue. Am I correct here? Updating, resetting, removing and re-adding, etc. all don't seem to work. Exactly what can be done after all this time? Complaints have been streaming in- plenty of time for Fitbit to offer some kind of fix.

[Padmagirison]

Think twice before buying since fit bit's response to problems faced by Alta users  is quite disappointing

Sent from Yahoo Mail on Android

[LiliyaFitbit]

Welcome to the Fitbit Community @Yamali and @EKelly ! It's nice to see you around @GJBA , @Padmagirison and @Dilsher !

@Yamali thank you for joining the conversation and sharing the details of the issue you're experiencing with your Fitbit Alta's screen. I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to assist you further and provide a solution. Please keep an eye on your inbox for further instructions.

@Dilsher thank you for your input regarding the Fitbit warranty. I appreciate your participation in the Forums. 

@GJBA Thank you for sharing your experience. As we introduce new products, we occasionally make changes to our product line to keep you on track with the most up-to-date health and fitness tracking tools. Please note that we’ll continue to support Alta from a software standpoint, along with any questions you might have during your use of the product. I appreciate your feedback and understand your position. We're constantly working on improving our devices and user experiences. 

@EKelly thanks so much for taking the time to troubleshoot the issue you're experiencing with your Fitbit Alta. I understand your concern, our team is always working on improving our devices and user experiences, and your comments are always welcome. Since the issue persists, I'll send your case to our Support team so they can investigate further. You will receive an email from them soon.

@Padmagirison I'm sorry to hear about your experience and appreciate your feedback. Fitbit's goal is to keep improving the user's experience by gathering important feedback from the Fitbit Community and implementing and enhancing new features and products.  

If you have any questions, feel free to let me know.

[GJBA]

It appears FITBIT is not responding to ALTA that are over two years old
other than offer you a discount toward another product because they have
DISCONTINUED ALTA. I wonder why???







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[Stevewinker]

My fitbit has full battery but won't stay switched on every thing works just when I take off charge it switches off please help 

[GJBA]

Good luck to you if your ALTA is over 2 years old. FITBIT does not support
it nor do they offer a solution other than recommending you purchase another
unit other than ALTA as they have discontinued and do not offer a solution.
It appears the solution from a lot of people has been to purchase another
brand







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[cshornbeak]

My wife has only had her ALTA around 5 or 6 months and she is having the same problem described in this thread. I have tried doing the 3-button press reset several times with no success. Will FITBIT send her a new one? I have had mine for a couple of years now with no problems.