Fitbit Alta won't charge

[Roec153]

I just got mine in the mail and trying to set it up on my phone. I connect it to the charger to get it going and it won't charge. Screen remains blank. I noticed on the back of the Fitbit there are 3 copper dots that are to connect with the charger. But the charger only has 2 prongs. Could this be the reason?? Can someone tell me if theirs looks the same. Thank you.

[Heatheranne79]

I had the same problem, kind of. My alta would vibrate but there was no screen. No matter what I did. I ended up calling and they are sending me a replacement. I did notice that I had to push a little harder to hear a click when it connected to the charger. If your Alta is vibrating but your getting nothing on the screen you probably need to call support or exchange where you purchased.

[CindyFitbit]

Hey hey hey @Roec153 welcome to the Forums! Don't worry, that's the way Fitbit Alta was designed. If you are sure the golden contacts from the tracker and charger are aligned and it is still not charging, I recommend checking the recommendations on this thread about "Alta unable to charge". 

@Heatheranne79 I'm glad to hear that support took care of your inquiry. Enjoy your new Fitbit Alta and keep the stepping up! 

Let me know if you have any other question! See ya! 

[Roec153]

Thank you @Heatheranne79. They're replacing it for me. Nothing worked.

@CindyFitbit thanks!

[CindyFitbit]

You are welcome @Roec153! I'm glad to hear that support took care of your tracker. Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!  

Enjoy your new Fitbit Alta and keep the stepping up! 

[artsong9]

Same problem as below.  My fitbit Alta came with three copper charging dots and the charger has only two, so it will not align.  Any suggestions?

[CindyFitbit]

Hey there @artsong9! That's the way Fitbit Alta was designed, it should align properly. Please check this post of mine with an image about connecting your tracker. 

I noticed that you are new in the Community, welcome! I encourage you to join us at Discussions board, there you can share your story, find some fitness tips, recipes and more! Give it a look!  

Enjoy your new Alta and keep the stepping up! 

[moniquevilla13]

I've had that same problem. Except, I got my fitbit a couple weeks a go and then last week it just stopped charging.

[CindyFitbit]

It's too bat to hear that your Alta stopped charging @moniquevilla13, a few factors can cause your battery to stop charging:

• Dirty charging contacts— Over time the contacts can accumulate dirt and debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this can damage the plating and result in corrosion.
• Faulty charging sources (USB port or plug)—Try a different USB port or UL-certified wall charger. Do not use a USB hub.
• Tracker isn’t connected to the charger—Try reconnecting your tracker to the charging cable, make sure the charging contacts are clipped into the charging cable.
• Firmware is outdated—Try updating your tracker.
• Tracker is defective—Try restarting it.

If your tracker still won't charge, contact Customer Support.

Last but not least, welcome to the Community!

See you around! 

[SamSam22]

Just bought an alta. It won't charge. I've looked at youtube and read instructions to ensure that I am doing things correctly. I've checked my power source. Nothing wrong my end. Disappointed!

[CindyFitbit · Accepted solution]

@SamSam22 Thanks for joining our Community! If you have confirmed the proper way to charge your Alta and followed our recommended troubleshooting steps, the best way to solve this is getting in touch with support. I'm sure they will be glad to evaluate your case and options. 

Keep me posted! 

[Coloradocarrie]

I have the same problem. I contacted customer service after troubleshooting and I am still waiting to hear back after sending my serial number because mine won't sync with any of my devices.

[CindyFitbit]

That's too bad to hear @Coloradocarrie, since you have already contacted support, I recommend following up with them. In order to get a faster response, you can contact them via phone at (877) 623-4997 M-F 4am-8pm // Sa,Su 6am-5pm (PT) or via chat, just make sure of reference your case number. I'm sure they will be glad to assist.

Welcome and keep me posted! 

[MixInASalad]

I was having the same issue.

I was able to charge after the first step (cleaning the contacts with a toothpick).   However, this is the second time I have had to do that within 30 days.  

Is this an engineering issue that is planning to be addressed?

Thanks!

[CindyFitbit]

Welcome to the Community @MixInASalad! If the issue persists after following our recommended troubleshoot, the best step is getting in touch with support. I'm sure they will be glad to assist. 

Keep me posted! 

[MixInASalad]

Thank you!

[CindyFitbit]

You are welcome, it's always my pleasure! I encourage you to join us at Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more! Give it a look!  

[RiDeZ]

I'm having the same issue. My Alta won't charge. Cleaned everything. Still not charging. What do I do now? I just bought it  2 months ago. I haven't worn it for a month.

[LucyAP]

Welcome to the Fitbit Community @RiDeZ! Have you tried @CindyFitbit's tips on her previous post? If so, please get in touch with Support for further help. 

Good luck and keep me posted with the outcome! 😉 

[unaleed]

I have had the exact same problem. Bought 2 months ago. Used successfully for 6 weeks. Left in drawer for 2 weeks. Now it doesn't charge. Nothing on display, no buzz when attached to charger. Help!