Help!!!!! Alta burning hot not working

[J9morton]

I have recently got an alta as had problems with my charge feeling very let down by all of this now my alta had died when charge is so hot to touch and nothing works tried resetting leaving it which I can't as the smell of burning is terrible. I am in a lot of challenges and could literally cry! It makes me do so much more. I'm now worried as this could be a major fault

[WendyB]

Please Contact Support
http://help.fitbit.com/?cu=1

Do not plug it in anywhere. Just leave it alone

[MaginB]

Thanks for visiting the Community @J9morton! 

This is pretty weird let me help you out. As a friendly reminder we don't recommend leaving the trackers charging overnight I recommend checking the charging best practices and contact the Support Team as @WendyB mentioned. 

Keep me posted! 

[J9morton]

It wasn't over night I had not long had it plugged in. Won't work and the wonderful help team are sending me a replacement as tried everything to fix it. Thanks

Sent from my iPhone

[MaginB]

Hey there @J9morton!

Thanks for the update, I'm happy to hear that you're getting back on track. 🙂 Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

See you around!

[amykd]

My Alta just suddenly got hot tonight on my wrist, so I took it off and it was dead!  It won't recharge either!  If I plug it in, it gets very hot again!  

[MaginB · Accepted solution]

Hi there @amykd! 

I've been in contact with Support and I've notice that they're already handling your case, please let me know the outcome. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Catch you later! 

[SarahJarv]

This is exactly what has happened to mine, just last night!  I plugged it in for about an hour - took it off the charger to go to bed, and it was super, super hot.  I have left it unplugged to cool down but it won't switch on at all now... any suggestions for who to ask from Fitbit?

[amykd]

Call the customer service number! They're very accommodating!  I just received my second replacement in the mail from that very same thing happening!

[SarahJarv]

Thank you! 

[J9morton]

They usually see this thread and get in contact sent me a new watch minus the strap asked me to send off said no takes to long and why should it cost me just argue it. Hope you get it sorted

Sent from my iPhone

[JLA2]

Hi,

This same thing has just happened to me today, so hot it nearly burned my skin. What fixed the problem for you?

Thank you,

Jolene

[amykd]

Call Fitbit customer service asap!   If yours got really burning hot, it's probably defective and you'll need s new one.  If yours is under warranty, they will more than likely send you out a new one.  This is happened to mine twice within the first year.  I've never been disappointed with their customer service. Good luck!

[JLA2]

Thank you so much for your quick response and help.  I will contact customer service.

[thamesbird]

Same thing has just happened to mine, sooo annoying. Gets red hot when charging but doesn't hold the charge, been fine up until tonight 

[Jgmoniz1]

My Fitbit got extremely hot when I attempted to charge it. It was only plugged in for a few minutes. The charge icon never came in when I originally plugged it in. It died immediately after plugging in

[Gooz]

This happened to mine, too.  I let it "rest" for a while and tried to restart it.  The screen works as long as it it plugged into the charger, but doesn't if it is disconnected.  I've contacted customer support but any help is appreciated.  Thanks!

[wendy501]

This happened to my alta tonight.  It got hot charging also.  I tried to reset it but wouldn't work.  Called customer support and they are going to send me a fedex label to return.  Hopefully it is to be replaced.  Very frustrated.  Only had for one year.  

[dthrone]

My Alta is doing the same thing what do I do?

[janet824]

EXACTLY , Is this a known issue with Altas?  What did you do to receive attention ?