02-13-2017
11:44
- last edited on
08-20-2020
18:17
by
MatthewFitbit
02-13-2017
11:44
- last edited on
08-20-2020
18:17
by
MatthewFitbit
I have recently got an alta as had problems with my charge feeling very let down by all of this now my alta had died when charge is so hot to touch and nothing works tried resetting leaving it which I can't as the smell of burning is terrible. I am in a lot of challenges and could literally cry! It makes me do so much more. I'm now worried as this could be a major fault
Answered! Go to the Best Answer.
08-12-2018 09:26
08-12-2018 09:26
I’ve called Fitbit and talk to customer support. I’ve had to replace two because of this issue, but they are very efficient about getting a situation handled!
08-13-2018 03:14
08-13-2018 03:14
01-30-2020 09:43
01-30-2020 09:43
Mine is doing the same thing. I am so upset as this is my third fitbit and it is no longer under warranty. I am so disgusted and think it should be replaced.
07-11-2020 16:00
07-11-2020 16:00
My fitbit, Alta HR was failing to charge for a while and after a week it started again but could only see half a line on the screen. Spoke with Fitbit and only offered 25% off a new one, but offer only good for one month. I continued to wear the watch since it was recording the data, even though only halve screen. Today, I plugged the watch to charge. It got very hot with a burning smell. This is the second watch in four years. I am questioning the quality of Fitbit watches. Fitbit should offer at least two years of guarantee considering the cost of them.
07-26-2020 18:14
07-26-2020 18:14
It's going to sound silly but I've had my Alta for around 3 years now (it was given as a gift) and this has just happened to me... It last synced with my phone 15 minutes before I noticed it wasn't working. The screen doesn't light up when tapped or tilted, I've tried to charge it with 2 different plugs and 2 different cables as well as using the USB port on my laptop but it doesn't register that it's on charge, other than the device becoming really hot that is. Is it silly of me to think this can be fixed?
07-26-2020 19:28
07-26-2020 19:28
08-05-2020 22:32
08-05-2020 22:32
Had same issue with mine, same result with the help desk. 25% off, good for 30 days, whoopiedeedoo
12-15-2020 04:52
12-15-2020 04:52
I have just found this thread. I absolutely love my Fitbit Alta and i prefer it over some of the new fit bits that are available, unfortunately it has died. Every time I plug it in and do the three button click on the charger it comes back on for about 10 minutes but then gets really hot and dies again. I don’t know what to do because I can’t seem to find them anywhere online To buy again!