03-10-2016
10:23
- last edited on
08-20-2020
18:43
by
MatthewFitbit
03-10-2016
10:23
- last edited on
08-20-2020
18:43
by
MatthewFitbit
So you've got yourself an Alta and are wondering "where's the button?" Check out how to interact with Alta!
You have 2 options to view the time on your Alta.
To view your daily stats just use Quick View to bring up your clock and then single tap the Alta where the band and tracker meet (as seen in image below) to toggle between your steps, distance, calories burned and Active Minutes stats.
Alother way to do this is to double tap on the Alta to bring up the clock and then single tap the Alta where the band and tracker meet to toggle between stats.
With a bit of practice, you'll find the best way to tap on your Alta. We advise aiming toward the bottom of its display, and not tapping too hard or too softly. You shouldn't have to hit it with any significant pressure, but you should feel the tap lightly on your wrist.
Make sure to give your device time to react - you shouldn't ever be tapping more than once or twice per second, and may need to pause a moment after your tap before you see the device react. If you're having trouble, try slowing down your taps.
Video below:
06-15-2016 10:26
06-15-2016 10:26
The display orientation is not correct when right wrist is chosen. I have to wear it with the port closest to my hand, not the outside of my wrist.
06-23-2016 13:57
06-23-2016 13:57
same here ! so frustrating
06-24-2016 10:21
06-24-2016 10:21
@geigs15 @Orangelica Sounds like your Alta may benefit from a restart. Let me know if that helps the display light back up.
@Bumbleguide What make and model phone are you attempting to receive notifications with? Just to clarify, Windows Phone's don't support notifications. You can read more about this here.
Can you also clarify which group you're trying to join? A screenshot would be useful to help you look further into it. Thanks in advance.
@Donna52 @Mandao89 Glad to hear that you've seen an improvement with interacting with your Alta with the tapping technique showed here.
@Mrissao @SunriseJogger00 The Samsung S7 Edge or the Samsung A8 are currently not listed as a supported device. This would explain the issues you're running into with syncing. I recommend syncing with a computer or a different supported mobile device.
@GingerFit I recommend confirming that you're on the latest version of the Fitbit app for Android, version 2.27 here. Let me know if that improves your syncing experience.
@Hicksiechick Make sure that you've synced your Alta once you've made the change to right handness. I just tried to recreate what you said and was unable to.
@wetninic Try the suggestions here. That should help you with interacting with the Alta. Keep me posted.
06-24-2016 11:51
06-24-2016 11:51
06-28-2016 15:30
06-28-2016 15:30
@wetninic The taps shouldn't be so hard that you feel it takes a lot of effort, just make sure you're tapping in the right spot (where the tracker and band meet) and that should help. Thanks for the update!
07-12-2016 11:13
07-12-2016 11:13
I've been having the same issue with mine. Every once in a blue moon tapping will work, but it is very frustrating. The touch sensitivity on the screen sucks!
07-12-2016 12:34
07-12-2016 12:34
@braggsbaby To clarify, the display on the Alta is not a touchscreen. I recommend checking out these tips for interacting with Alta. Hope that helps!
07-12-2016 14:44
07-12-2016 14:44
I am having this same problem. So frustrating. I ordered my fitbit and it took a month to get it and now I am having this problem. Not happy.
07-12-2016 19:07
07-12-2016 19:07
07-18-2016 17:14
07-18-2016 17:14
@KrisBeau I recommend trying out @Dugster's suggestion while also checking out my post here full of tips and even a video. Let me know if that helps out.
07-18-2016 18:34
07-18-2016 18:34
07-20-2016 12:49
07-20-2016 12:49
@KrisBeau Thanks for taking the time to share your update with me, I greatly appreciate that. Glad to hear you're back on track.
07-20-2016 17:51
07-20-2016 17:51
07-25-2016 08:45
07-25-2016 08:45
I had the Flex for 6 months, and it works great. Then I bought an Alta for dress. The Alta is soooo much harder to use. You are right a thump is better, but still difficult compared to the Flex. And my computer is crazy with two Fitbits. It is difficult to get data and evaluate. Alta is way overated.
08-02-2016 16:59
08-02-2016 16:59
@SunsetRunner @ClaudiaBear Sorry to hear about the frustration. Have you had a chance to check out the suggestion in this post? That should help you start interacting with your Alta.
08-03-2016 14:20
08-03-2016 14:20
08-03-2016 15:54
08-03-2016 15:54
@noroolz You're 100% correct, the Alta display is not a touch screen display. Thanks for sharing what worked for you.
08-05-2016 17:44
08-05-2016 17:44
08-08-2016 17:27
08-08-2016 17:27
@Redkitten138 Welcome to the Community!
Can you please share a screenshot or picture of what you're talking about in specific so I can confirm what you're seeing? That will be super helpful! It sounds like you're referring to the calorie burn that starts with your BMR reading, but your screenshot will help me confirm. Thanks in advance.
08-10-2016 06:11
08-10-2016 06:11
I was bored while waiting for my Alta to arrive so I decided to just browse around reading a couple threads on this forum, a few youtube videos and a handful of reviews on Amazon.
And when the Alta finally arrived I spared myself the frustration. I guess jerking works best in my case. It's a bit like nudging the band while double-tapping.
Thank you very much.