Only getting simplified sleep patterns from Fitbit Alta HR

[Grandpa70]

 I notice that there are lots of people experiencing the same issues but these are all dated 2018. I was in Chat with an operative yesterday for about half an hour but the problem still persists. After recording the full sleep pattern , the last three nights have all been basic. How can I resolve the problem and get back to showing the full sleep pattern? And do I have to wait until tomorrow morning to see if the issue has been resolved,

many thanks, Leslie

Moderator edit: Updated title for clarity

[EdsonFitbit]

@Greatscotlondon Thanks for the update.

I'm glad to hear that you have resolved the problem with your sleep stages. Thank you for letting us know.

On another note, you are welcome to the visit the Discussions board where you'll find interesting topics.

Keep on stepping.

[pennyvk]

a reset did not resolve the problem
i still get only basic sleep results



Sent from my Verizon, Samsung Galaxy smartphone

[EdsonFitbit]

@pennyvk Thanks for the update.

I would like to mention that currently, the Fitbit app has in-app error notifications that provide an explanation why you aren't receiving Sleep Stages. This is meant to provide information about what might be occurring to cause this. The error messages are the following:

1. We need more than 3 hours of sleep to reliably calculate your sleep stages. Learn more
2. Your tracker couldn't get a consistent heart rate reading while you slept. Learn more 
3. We couldn’t generate sleep stages for this sleep. Please try again tomorrow. Learn more

When you tap on Learn more, you will be able to get more information about why your Fitbit Alta HR didn't record your sleep stages. In addition, I'd like to suggest the following:

• For any of the nights you were expecting to see Sleep Stages, did you click "Begin Sleep Now" or "Add Sleep Log" functions within the Fitbit App?
  • This is important to note because your tracker uses auto-detection to track Sleep Stages; so there's no need to click on anything before falling asleep. 
• Do you have at least 3 consecutive hours of sleep?
  • This is important to note because you typically won't see sleep stages if you are waking up multiple times through out the night or taking short naps.
• Your tracker's battery isn't at a critically low level prior to falling asleep.
• Your device is tracking and syncing heart rate data.
  • This is important because Sleep Stages uses a combination of your movement and heart-rate patterns. 
• Your Fitbit App is updated to the latest version.

Hope this helps. Let me know how it goes.

[Coronach]

My Fitbit has only ever shown simplified sleep. Slept more that 3 hours, bpm working properly, reset makes no difference.

[Coronach]

Oh... and battery fine.

[KMFran]

I can't figure out how to create a new comment, so I'm replying here, I'm sorry. I noticed that my last app update coincided with when I started getting basic sleep info. Battery level is fine, tried the reset, sleeping more than 3 hours,  HR is synced. I just manually updated the app again, hoping that will solve the issue.