Exercise app crash

[MattFitbit]

Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.

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Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.

To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.

1. On your phone, open the Settings app.
2. Tap Apps > Fitbit > Storage.
3. Tap Clear Data.
4. Open the Fitbit app and log in.
5. Be sure to accept the requests for your phone to access your location, notifications, and other settings.

Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.

[Halbedier]

At least yours will work for a bit after a reset. Mine will not even do that 😖

[Kathy26]

Shortly after I sent them a message, it synced just fine. It's very frustrating when it doesn't, though.

Sent from AT&T Yahoo Mail on Android

[Kathy26]

I had to replace mine a year or so ago. It actually just wore out. Even more frustrating!! I did get a little upgrade this time. Overall, I'm pleased with it. At least, I know what I'm doing or not! It helps my motivation some days!!

Sent from AT&T Yahoo Mail on Android

[Halbedier]

I purchased mine last November. It synced fine. It was after it synced that the issue started. Basically a bug in the firmware update.

[Kathy26]

Send them a message. It's worth a try. Have a good night.

Sent from AT&T Yahoo Mail on Android

[mymeeko]

I did , still waiting for the reply 👍 have a good weekend Sent from my Samsung Galaxy smartphone.

[SunsetRunner]

My Alta HR tracked this morning; we'll see if this continues.  I didn't do anything special.  I had a software update on my phone (iPhone SE), so, I don't know if that helped.  

[SunsetRunner]

I can't sync my Versa, maybe because of the "exercise" crashing it.  Anyway that's probably  why I can't change the time.  Any suggestions? Does anyone know how tne sync problem is going?  Now with no daily stats and the wrong time, the watch is a pretty,  expensive, but unuseable piece of technology to me.

[GSDMOM4]

I wish I had a clue.  Mine isn't recording steps and completely lost my activity square on the phone. This is very frustrating to say the least

[Hlmyers]

It’s been a week, and mine is doing the same thing today. 

[GSDMOM4]

Great news!  Hope it stays.  After mine updated last week is when the problem started

[Vburbank]

Yes exactly. I am not purchasing versa again

[ChrisStait]

all day my Fitbit app isn’t responding to touch. I have followed the instructions to restart my Fitbit device and now I have nothing but a white line across my screen. I have turned off my phone and rebooted but still no response from the app - which now cannot find my device. If I delete the app will all my data be lost? 

[ElaineK1]

Yes I have an iPhone XR. It is still dead after uninstalling and reinstalling the app on both my iPhone and my windows laptop. Very discouraging. Not sure if I’ll replace it with another Fitbit.

[ElaineK1]

I got the instructions on this thread. After I posted my experience I realized this thread is for androids. I tried to find the same type thread for iPhones but wasn’t able to do so

[ElaineK1]

Which device do you have that is not affected by the recent update?

[ElaineK1]

Mine won’t even reset it’s just plain dead

[ElaineK1]

I feel your pain 🙁

[Hsginde]

It’s May 1, and the random rebooting is continuing. 

[SallyP61]

Mine has come back up and running today. Phew!