04-24-2020
09:52
- last edited on
05-01-2020
10:33
by
KateFitbit
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04-24-2020
09:52
- last edited on
05-01-2020
10:33
by
KateFitbit
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Update 5/1/20: This issue has been resolved with the release of 3.19.2. Please update your app if you haven't already.
Hi everyone. We’re aware of an issue that may cause the Fitbit app to quit unexpectedly when you open the Exercise tile.
To fix an issue where the Fitbit app unexpectedly crashes when you open the Exercise tile, follow these steps. Note you’ll need to log back into the Fitbit app with your email address and password.
- On your phone, open the Settings app.
- Tap Apps > Fitbit > Storage.
- Tap Clear Data.
- Open the Fitbit app and log in.
- Be sure to accept the requests for your phone to access your location, notifications, and other settings.
Thanks for taking the time to report this issue. I assure you that our team is aware and working on finding a resolution. I will be sure to keep you all updated as more information becomes available.
Want to get more deep sleep? Join the discussion on our Sleep better forum.
Answered! Go to the Best Answer.
04-30-2020 20:42
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04-30-2020 20:42
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At least yours will work for a bit after a reset. Mine will not even do that 😖

04-30-2020 20:45
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04-30-2020 20:45
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Sent from AT&T Yahoo Mail on Android

04-30-2020 20:50
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04-30-2020 20:50
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Sent from AT&T Yahoo Mail on Android

04-30-2020 20:54
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04-30-2020 20:54
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I purchased mine last November. It synced fine. It was after it synced that the issue started. Basically a bug in the firmware update.

04-30-2020 20:57
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04-30-2020 20:57
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Sent from AT&T Yahoo Mail on Android

04-30-2020 22:42
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04-30-2020 22:42
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05-01-2020 03:40
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SunsetRunner
05-01-2020 03:40
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My Alta HR tracked this morning; we'll see if this continues. I didn't do anything special. I had a software update on my phone (iPhone SE), so, I don't know if that helped.

05-01-2020 04:38
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SunsetRunner
05-01-2020 04:38
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I can't sync my Versa, maybe because of the "exercise" crashing it. Anyway that's probably why I can't change the time. Any suggestions? Does anyone know how tne sync problem is going? Now with no daily stats and the wrong time, the watch is a pretty, expensive, but unuseable piece of technology to me.
05-01-2020 04:56
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05-01-2020 04:56
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05-01-2020 04:57
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05-01-2020 04:57
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It’s been a week, and mine is doing the same thing today.
05-01-2020 04:58
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05-01-2020 04:58
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05-01-2020 05:38
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05-01-2020 05:38
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05-01-2020 07:57
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05-01-2020 07:57
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all day my Fitbit app isn’t responding to touch. I have followed the instructions to restart my Fitbit device and now I have nothing but a white line across my screen. I have turned off my phone and rebooted but still no response from the app - which now cannot find my device. If I delete the app will all my data be lost?

05-01-2020 08:44
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05-01-2020 08:44
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05-01-2020 08:46
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05-01-2020 08:46
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05-01-2020 09:09
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05-01-2020 09:09
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05-01-2020 09:11
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05-01-2020 09:11
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05-01-2020 09:12
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05-01-2020 09:12
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05-01-2020 09:20
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05-01-2020 09:20
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It’s May 1, and the random rebooting is continuing.

05-01-2020 10:18
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05-01-2020 10:18
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