11-23-2022
11:06
- last edited on
12-14-2022
15:00
by
YojanaFitbit
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11-23-2022
11:06
- last edited on
12-14-2022
15:00
by
YojanaFitbit
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I updated to Android 13 today.
From then on, no sync possible anymore.
I already:
- Restarted my phone
- Shut down the phone completly
- Force quit Fitbit
- Deleted and reinstalled Fitbit (should be the newest version)
- Reset the Charge 5
- Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
- Restarted Bluetooth several times
- Hard Reset the Charge 5
Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.
Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.
Answered! Go to the Best Answer.
01-01-2023 11:37
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SunsetRunner
01-01-2023 11:37
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I’ve read some of the Fitbit support replies and they are the ones specifying that a fix in “Early 2023”. I’m sure if they knew an exact date, they would tell us. When more people complain they will escalate it. Hope it comes out soon.

01-01-2023 12:52
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01-01-2023 12:52
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01-01-2023 12:53
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01-01-2023 12:53
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now. I'm with sky in the UK upgrade version F721BXXU1BVL9

01-01-2023 12:59
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01-01-2023 12:59
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Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>

01-01-2023 13:06
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01-01-2023 13:06
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and when they get the next one which puts it right - F721BXXU1BVL9.
Mine were 3 weeks apart

01-01-2023 13:18
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SunsetRunner
01-01-2023 13:18
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01-01-2023 13:18
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01-01-2023 13:18
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Hi @Jennaswank by any chance, you have a Samsung Flip phone with Android 13? If so, there is a known bug and Fitbit is working on getting it fixed.

01-01-2023 13:23
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01-01-2023 13:23
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Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>
01-01-2023 14:35
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01-01-2023 14:35
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to our Healthcare. This gives us a discount on Healthcare if we meet
certain criteria. So i have to stay with fitbit.

01-01-2023 14:45
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SunsetRunner
01-01-2023 14:45
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I understand. Trust me, I hesitated for weeks. I've been with Fitbit since 2016 and I adore my Charge 5, when it worked. I even thought if the "fix" comes out before my 30 days with Garmin expires, I'd return the Garmin. Every day that passes for me, without a fix, my loyalty is waning.

01-01-2023 14:55
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SunsetRunner
01-01-2023 14:55
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acknowledgement of an issue. If I did this service in my business I would
lose customers too. Google is just too big to give a s**t. This is what
happens when big monstrosities buy smaller companies. Their attitude lost
me.
01-01-2023 15:12
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SunsetRunner
01-01-2023 15:12
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reason a fix should take this long or a "sometime in 2023" response and
with Garmin working, or Google pixel working it tells me it's a fight
between Samsung and Fitbit we got pulled into. I bought a product to work.
When updating to a newer model doesn't work ... It's time to move on.
01-01-2023 15:26
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01-01-2023 15:26
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@SunsetRunner, how you liking your Oura Ring? FitBit got too big for their britches apparently. I bet if they lose enough customers they will understand.

01-01-2023 16:09
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01-01-2023 16:09
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I am in New York with the galaxy Z flip 3 and charge 5 still no updates. I agree a huge PITA. The last time fit bit had similar issues with the versa it took 10 months to fix the issues.

01-01-2023 16:30
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01-01-2023 16:30
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01-01-2023 17:47
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01-01-2023 17:47
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I received a Charge 5 for Christmas and after 1 week it is unusable due to a "bug?" Sorry, but no other wearable I own has such a bug with the android update. I will be calling you tomorrow and expecting a refund. What am I supposed to do until your app update? I have no control without being able to pair with the phone.

01-01-2023 22:34
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01-01-2023 22:34
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Get Outlook for Android<>

01-01-2023 22:43
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01-01-2023 22:43
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@Jennaswank it would seem the flip and folds have the issue, for whatever reason. The following is what a Fitbit Moderator posted to another thread (Charge 5 users with the same phones)
"Our team is working on a fix to be able to pair and sync Fitbit devices with your phone model. Try to access to your Fitbit account from a different phone, you should be able to use that phone to sync/pair until this issue is resolved."

01-02-2023 03:36
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01-02-2023 03:36
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Sent from my iPad

01-02-2023 05:24
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01-02-2023 05:24
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I have a new Inspire 3. It won't pair all it displays is the message "Download the Fitbit mobile app". I have followed all suggestions above and nothing changes. I have a Samsung Z Fold 4 using Android 13. Any help would be appreciated.
Thank you in advance.

