Failing to sync after Android 13 update Samsung Flip/Fold

[StrikerJaken]

I updated to Android 13 today.
From then on, no sync possible anymore.
I already:

• Restarted my phone
• Shut down the phone completly
• Force quit Fitbit
• Deleted and reinstalled Fitbit (should be the newest version)
• Reset the Charge 5
• Shut down Google Assistant (apparently that's a problem with the Sense and Android 13)
• Restarted Bluetooth several times
• Hard Reset the Charge 5

Now I'm stuck with a watch that can't be connected anymore and is stuck in install mode.

Edit: To clarify. The Charge 5 is being seen via bluetooth, i get's found by the app, but it doesn't complete the connection.

[SunsetRunner]

I’ve read some of the Fitbit support replies and they are the ones specifying that a fix in “Early 2023”. I’m sure if they knew an exact date, they would tell us.  When more people complain they will escalate it. Hope it comes out soon. 

[sutty61]

Need the upgrade from Samsung that seems to put it right

[sutty61]

I got my upgrade from Samsung on the 28th of December and its working OK
now. I'm with sky in the UK upgrade version F721BXXU1BVL9

[s-a-b-b]

People have been complaining since late November

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>

[sutty61]

Think it's when they got the upgrade from Samsung which messed up the app
and when they get the next one which puts it right - F721BXXU1BVL9.


Mine were 3 weeks apart

[SunsetRunner]

I gave up and purchased a different brand. 🤷🏼

[Odyssey13]

Hi @Jennaswank  by any chance, you have a Samsung Flip phone with Android 13? If so, there is a known bug and Fitbit is working on getting it fixed.

[s-a-b-b]

me too, and loving it

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>

[cntnvision]

Unfortunately. The company I work for dictates we use fitbit so it links
to our Healthcare. This gives us a discount on Healthcare if we meet
certain criteria. So i have to stay with fitbit.

[dmh21]

I understand.  Trust me, I hesitated for weeks. I've been with Fitbit since 2016 and I adore my Charge 5, when it worked. I even thought if the "fix" comes out before my 30 days with Garmin expires, I'd return the Garmin. Every day that passes for me, without a fix, my loyalty is waning.

[SunsetRunner]

Already bought the oura ring. Sick of the total lack of any support or even
acknowledgement of an issue. If I did this service in my business I would
lose customers too. Google is just too big to give a s**t. This is what
happens when big monstrosities buy smaller companies. Their attitude lost
me.

[SunsetRunner]

Yeah I've been with Fitbit a long time as well ... It is what it is. No
reason a fix should take this long or a "sometime in 2023" response and
with Garmin working, or Google pixel working it tells me it's a fight
between Samsung and Fitbit we got pulled into. I bought a product to work.
When updating to a newer model doesn't work ... It's time to move on.

[rduke982]

@SunsetRunner, how you liking your Oura Ring? FitBit got too big for their britches apparently. I bet if they lose enough customers they will understand.

[Cnynurse]

I am in New York with the galaxy Z flip 3 and charge 5 still no updates. I agree a huge PITA. The last time fit bit had similar issues with the versa it took 10 months to fix the issues. 

[MzG99]

You can't do anything else until samsung/fitbit fixes the issue

[jamesgerboc]

I received a Charge 5 for Christmas and after 1 week it is unusable due to a "bug?" Sorry, but no other wearable I own has such a bug with the android update. I will be calling you tomorrow and expecting a refund. What am I supposed to do until your app update? I have no control without being able to pair with the phone.

[Jennaswank]

No, but I do have a Samsung Fold Z20. I wonder if it's the same issue?

Get Outlook for Android<>

[Odyssey13]

@Jennaswank  it would seem the flip and folds have the issue, for whatever reason. The following is what a Fitbit Moderator posted to another thread (Charge 5 users with the same phones)

"Our team is working on a fix to be able to pair and sync Fitbit devices with your phone model. Try to access to your Fitbit account from a different phone, you should be able to use that phone to sync/pair until this issue is resolved."

[55Bar59]

Yes, hopefully they will fix it soon

Sent from my iPad

[Bbldsweet]

I have a new Inspire 3. It won't pair all it displays is the message "Download the Fitbit mobile app".  I have followed all suggestions above and nothing changes.  I have a Samsung Z Fold 4 using Android 13.  Any help would be appreciated.

Thank you in advance.