Mobile data usage increased - RESOLVED 7/13

[EdsonFitbit]

Update 7/13/2018: This issue is now resolved, please ensure you are on the latest app. Thanks very much for your reports. I'll be closing this thread for future replies. 

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Fitbit Update 07/11/2018: Thanks for your ongoing patience as we worked to resolve this issue. We released an update to the Fitbit app for Android, version 2.74.2, that we believe addresses any remaining concerns related to this issue. Please update the Fitbit app as soon as possible.

In addition, all of your Fitbit data synced and remained secure during the issue and none of your data was sent anywhere else. We take our obligation to safeguard your data very seriously and are sorry for any concern that this error may have caused.

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Fitbit Update 07/09/2018:

Great news, everyone! Today we released the Fitbit for Android app version 2.74.1 to all users. This app version released improvements for the issue you are all currently experiencing with an increase in your phone's data usage. Please update the app as soon as possible!

Please let me know how it goes after updating the app. I would like to hear you all confirm that your data/battery usage levels have decreased. 

Thanks for all your help and cooperation! 

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Fitbit Update 07/08/2018:

Hi, everyone!

Thanks so much for your reports of this data/battery issue on your Android devices. 

Our team is still actively investigating the cause and we will keep you updated with any new information. We really appreciate your cooperation in the meantime and hope to get this resolved soon. 

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Fitbit Update 07/06/2018: 

Hey everyone -- First off, thank you for all of your reports. We are working to resolve an issue which can cause the Fitbit app for Android to consume a large amount of mobile data. In the meantime, uninstalling and re-installing the Fitbit app may help resolve related loading & crashing issues. Thanks for your patience!

I will make sure to keep everyone updated on this issue when I have something new to share. Thanks for your patience, more updates to come soon.

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Fitbit Update 07/05/2018: Community members have reported an increase of mobile data by the Fitbit app on Android devices.

I've made our Android team aware of this and they are currently working on getting this issue resolved. When I hear an update on the status of this issue, I will make sure to let everyone here know what I hear.

Thanks for your reports and continued patience.

[Moaske]

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@Moaske wrote:

I haven't read every post yet, but to add my experiences with this bug: mine is running red hot from CPU cycles and drains the battery  excessively. I can't really notice a raised data bandwith usage Also no crashes.
The notification centre widget gave me a lot "sync status = null".

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I forgot to actually check this..  Seems Fitbit was using quite a bit of data. Even much more than Spotify... 🙄 (I already removed the app) 

[Verocal23]

Does this effect set up a new charger 2 on my iPhone? It keeps saying “connecting to Fitbit....” but doesn’t go past this screen. I cannot set up my new pebble. 

[adamlbarr]

My wife is using version 2.73 with her Charge 2 without any excessive data usage or battery drain. We have the same phone on the same carrier. Seems to be isolated to the Versa or a subset of Fitbit devices, perhaps all with Fitbit OS.

[SunsetRunner]

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@Verocal23 wrote:

Does this effect set up a new charger 2 on my iPhone? It keeps saying “connecting to Fitbit....” but doesn’t go past this screen. I cannot set up my new pebble. 

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It is an issue with the Android app.

Pebble?

[Marc_PL]

Hey Guys,

I have been running Android Beta v.2.74.1 since yesterday evening with all permissions restored for background usage etc.

Since last night the Fitbit App has used 12% battery, which is a significant decrease on recent days and within normal parameters.

Mobile data use still seems on the high side to me.  I only had mobile data switched on while I was out between 09.00-15.00 and during this time the Fitbit App used 40 Mb of data.

It seems v.2.74.1 is an improvement on v.2.73, but still a way to go before I would say it is a fix for the mobile data issue.

[geekonabike]

As my super budget phone contract only has 1gig of data, I'm running the fitbit app on my android tablet w/ no data WiFi only. 

 Waiting for the fix before reinstalling on phone. I'll miss the text & email updates, but I suspect they may be the problem.

[WeightyWill]

I noticed this on June 9th when AT&T sent me a warning that they were going to charge me if I used more data. Last time this happened the Weather Channel app was the offender. This time when I looked it was the Fitbit app eating data. I used to have my Fitbit set to sync as much as possible, I even had the mystery widget enabled. Because the Fitbit HR 2 takes a couple of minutes to sync if I only have it sync when the app is opened, I wanted it already read when I went to look at my data. I also had it set to not use cell data in background mode. That way it would only do the background syncing when I was on WiFi. It appears that one or all of the background syncing functions quit obeying the flag setting to not use cell phone data unless I've started the app in the foreground. All has been well between AT&T and I since I told Fitbit not to sync in any way shape or form in the background. It is a pain to wait two minutes after opening the app for the sync to happen, but it is better than paying AT&T even more money! I do hope Fitbit fixes this! (Though I hope even more that they will fix it so Android users can edit the start and stop times of exercises. I never remember to push the button on the HR2 at the right times!)

[SunsetRunner]

I also am now using the beta app, and it does seem that thing are almost back to normal...

I'm happy to have my notifications back turned on.

[KimP13]

My Galaxy S7 was doing the same and I just got a replacement phone so I was
blaming my phone. I uninstalled fitbit app and now my phone is fine...
Fitbit more or less useless.

[medscribe]

App is not working on the iPhone either. Nor is the Zip itself. It has not recorded, or incorrectly recorded, my steps for the past two days.

[MichelleYu]

Does it affect data sync? I  changed phone, installed fitbit and added Bluetooth access to this new phone. Now I can't sync my steps anymore.

[medscribe]

I just deleted the app and reinstalled it. The sync is fine now, but no steps were recorded for yesterday and about half of what I have done for today.

[Bollwerj]

Yesterday and today I have been unable to sync at all. I reinstalled but still can't sync. Is this caused by the large data issue? 

[KimP13]

I want to return mine too but I've had it awhile. I changed my data plan
and almost got a new phone not knowing what the problem was. I uninstalled
the app and my phone is fine, I have a lot of data, and my fitbit is
basically worthless. Very frustrating.

[SeleneD]

Ok, thank you is there a way to shut down the app while I'm using data?

[Ailourus]

Hi I too had a sudden surge in my data use AND battery drain  on my mobile. Finding I have to charge my phone 3 to 4 times a day. 

I have a S8+. Only owned a versa for almost 2 weeks. Do I turn off all day sync?  Or can I switch bluetooth off when I dont want syncing?  I just tried that last night and my phone batt drained overnight for the first time. 

Please help

[SunsetRunner]

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@Ailourus wrote:

Hi I too had a sudden surge in my data use AND battery drain  on my mobile. Finding I have to charge my phone 3 to 4 times a day. 

I have a S8+. Only owned a versa for almost 2 weeks. Do I turn off all day sync?  Or can I switch bluetooth off when I dont want syncing?  I just tried that last night and my phone batt drained overnight for the first time. 

Please help

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Install the beta app...

[Jrmagana]

Delete and reinstall the app. Then reboot the phone. Then go to settings
and limit the data usage in background for the app. That should do. It
worked for me and now the phone works fine and no more battery drains

[Ryan46and2]

Go to page 13 of this thread.  There are instructions from a Fitbit employee on installing the beta version of the Fitbit app.  It fixed my issues on both battery and data.  It is a suitable work around until they fix the app in the app store.

[Ailourus]

Can you keep the all day sync and bluetooth on once all that is done?
Thanks!