Mobile data usage increased - RESOLVED 7/13

[EdsonFitbit]

Update 7/13/2018: This issue is now resolved, please ensure you are on the latest app. Thanks very much for your reports. I'll be closing this thread for future replies. 

---

Fitbit Update 07/11/2018: Thanks for your ongoing patience as we worked to resolve this issue. We released an update to the Fitbit app for Android, version 2.74.2, that we believe addresses any remaining concerns related to this issue. Please update the Fitbit app as soon as possible.

In addition, all of your Fitbit data synced and remained secure during the issue and none of your data was sent anywhere else. We take our obligation to safeguard your data very seriously and are sorry for any concern that this error may have caused.

---

Fitbit Update 07/09/2018:

Great news, everyone! Today we released the Fitbit for Android app version 2.74.1 to all users. This app version released improvements for the issue you are all currently experiencing with an increase in your phone's data usage. Please update the app as soon as possible!

Please let me know how it goes after updating the app. I would like to hear you all confirm that your data/battery usage levels have decreased. 

Thanks for all your help and cooperation! 

---

Fitbit Update 07/08/2018:

Hi, everyone!

Thanks so much for your reports of this data/battery issue on your Android devices. 

Our team is still actively investigating the cause and we will keep you updated with any new information. We really appreciate your cooperation in the meantime and hope to get this resolved soon. 

---

Fitbit Update 07/06/2018: 

Hey everyone -- First off, thank you for all of your reports. We are working to resolve an issue which can cause the Fitbit app for Android to consume a large amount of mobile data. In the meantime, uninstalling and re-installing the Fitbit app may help resolve related loading & crashing issues. Thanks for your patience!

I will make sure to keep everyone updated on this issue when I have something new to share. Thanks for your patience, more updates to come soon.

---

Fitbit Update 07/05/2018: Community members have reported an increase of mobile data by the Fitbit app on Android devices.

I've made our Android team aware of this and they are currently working on getting this issue resolved. When I hear an update on the status of this issue, I will make sure to let everyone here know what I hear.

Thanks for your reports and continued patience.

[pf2303]

Think it's fixed with this latest update today. I charged my phone to full and 2 hours later its only dropped 2% with everything running. Previous I lost a full charge overnight. 

[Readergrl]

Is there any progress toward a solution to this matter?  I had to completely uninstall the Fitbit app from my Samsung S8 and it makes my Versa fairly useless.

[JibbersCrabst]

---

@pf2303 wrote:

Think it's fixed with this latest update today. I charged my phone to full and 2 hours later its only dropped 2% with everything running. Previous I lost a full charge overnight. 

---

That's great if it has been fixed for you. Have you noticed a decrease in data usage as well? However, people should know that the latest version isn't available to all users. It varies based on your device. Do you know what version you installed pf2303? I only have access to version 2.73, which was updated on June 11, 2018.

[pf2303]

I updated today to 2.74.1 and I have Galaxy S9 Plus. The battery is great now. 3 hours and its now dropped 5%

[Lisaleebeeloo]

I'm really struggling with hot phone; draining battery and data usage! Please help me fix this!!!

[Brentk711]

Still no update for the Note 8

[SunsetRunner]

My issue started about a week ago, Fitbit app started using massive amounts of my battery, even after disabling Always Connected and All Day Sync. Many phone reboots and reinstallations have not fixed it. Currently, Fitbit has used 24% of my battery (of 30%) since this morning. I don't care about Data since I have unlimited, so I don't even know if it is using a bunch more.

EDIT: Went into my Data Usage and saw that Fitbit is using the most of any app this cycle at 2.57GB.

[Jkoppee]

Was mad enough that Fitbit murdered the Pebble (best smart watch ever) do I caved and bought the versa about a month ago. Within the past week the Fitbit app has made my phone unusable. It's used 480MB of data in the last 2 weeks and that is unacceptable. I don't have unlimited data so this watch is going to start costing me money to own. It's also responsible for using 45% of my battery meaning I can barely use my phone before it's dead. 

[Blueyedmama]

I cant find that update. I have tried different updates. My watch doesnt work just little fitbit dots. Just got it yesterday

Sent from my LG V20, an AT&T 4G LTE smartphone

[bitoffit]

As other's have stated Uninstall and re-installing worked for me.

But why can't Fitbit send a notification to every user who are potentially affected by this issue a push notification or email , to take appropriate action if faced by this issue.

Not everyone knows about this community and 

Once again proves it is far from being a user oriented gadget company. 

[gregorioaf]

I've unnistalled the app in my phone and the problem was solved for two days. After that, it started draining my battery again. I'll not reinstall it until the problem is solved.

[drewax99]

My mobile data limit was exceeded...in 12 hours. This is nuts. What is the fix on this and how do you all propose giving my back my data?

[Brentk711]

I tried that it did not work... Only thing that worked for me was
uninstall and leave it uninstalled... $300 watch and $150 scale are
useless right now... Fitbit get your **ahem** together or your losing a
customer. $300 for a watch that cant even keep an accurate heart rate and
I'm not seeing that wonderful oxygen sensor yet. Counts steps when I'm
kayaking Blaze never did that and heart rate monitor was awesome.

[csdibiase]

I stumbled on this thread when trying to explain why my battery life has gotten drastically worse. I think what ever the issue is gets worse over time the longer the app is installed. I've seen both battery life and data usage (now that I look back at trend data) getting progressively worse over time.

An email notifying android fitbit users (which they should be able to extract from the system) would be super nice now that it's an acknowledged issue.

[SunsetRunner]

Thanks for the post. Do you have the Always Connected and Keep-Aive Widget turned on?

[SunsetRunner]

Bujica, I am new to threads and how they work. How will we know if Fitbit has fixed the drain on phones? Thanks!

[BreaF]

It's still not fixed..... what are you doing as this software issue has chewed up my data as well as my battery?

[SunsetRunner]

So.. are y'all paying for my overage charges through AT&T 🙄

[Readergrl]

You are so right, they should be mass emailing about this issue

[AlessFitbit]

Great news, everyone!

Today we released the Fitbit for Android app version 2.74.1 to all users. This app version released improvements for the issue you are all currently experiencing with an increase in your phone's data usage. Please update the app as soon as possible!

Please let me know how it goes after updating the app. I would like to hear you all confirm that your data/battery usage levels have decreased. 

Thanks for all your help and cooperation!