Mobile data usage increased - RESOLVED 7/13

[EdsonFitbit]

Update 7/13/2018: This issue is now resolved, please ensure you are on the latest app. Thanks very much for your reports. I'll be closing this thread for future replies. 

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Fitbit Update 07/11/2018: Thanks for your ongoing patience as we worked to resolve this issue. We released an update to the Fitbit app for Android, version 2.74.2, that we believe addresses any remaining concerns related to this issue. Please update the Fitbit app as soon as possible.

In addition, all of your Fitbit data synced and remained secure during the issue and none of your data was sent anywhere else. We take our obligation to safeguard your data very seriously and are sorry for any concern that this error may have caused.

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Fitbit Update 07/09/2018:

Great news, everyone! Today we released the Fitbit for Android app version 2.74.1 to all users. This app version released improvements for the issue you are all currently experiencing with an increase in your phone's data usage. Please update the app as soon as possible!

Please let me know how it goes after updating the app. I would like to hear you all confirm that your data/battery usage levels have decreased. 

Thanks for all your help and cooperation! 

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Fitbit Update 07/08/2018:

Hi, everyone!

Thanks so much for your reports of this data/battery issue on your Android devices. 

Our team is still actively investigating the cause and we will keep you updated with any new information. We really appreciate your cooperation in the meantime and hope to get this resolved soon. 

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Fitbit Update 07/06/2018: 

Hey everyone -- First off, thank you for all of your reports. We are working to resolve an issue which can cause the Fitbit app for Android to consume a large amount of mobile data. In the meantime, uninstalling and re-installing the Fitbit app may help resolve related loading & crashing issues. Thanks for your patience!

I will make sure to keep everyone updated on this issue when I have something new to share. Thanks for your patience, more updates to come soon.

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Fitbit Update 07/05/2018: Community members have reported an increase of mobile data by the Fitbit app on Android devices.

I've made our Android team aware of this and they are currently working on getting this issue resolved. When I hear an update on the status of this issue, I will make sure to let everyone here know what I hear.

Thanks for your reports and continued patience.

[SunsetRunner]

I noticed the same problem on July 1, because my phone was hot all the time and was going through the battery very fast..  Yesterday I discovered that Fitbit had sent 130mb of cell data -  someplace. The strange thing is that I only use the phone app every 3 days to sync my watch to the Fitbit database and other than that, the app is not opened supposed to be idle.

Today I deleted the app and my phone overheating is gone and my battery use has returned to normal.

I am using a Nexus 6p, Android 8.1, and my fitbit  app was the version that was updated June 11.  I can sync my watch via my Pc so I'll wait until  fix get issued before installing again on my phone 

[Littlekini]

I did the same test. Same result. No battery draining anymore and the phone back cover temperature is now normal. 

[grant_w]

I've just tried reinstalling the app so I'll see if the battery starts draining and the phone getting hot again

[SunsetRunner]

It will be interesting to see...

I was going to try that tomorrow.

Now, how do we notify Fitbit of this problem?

[grant_w]

I contacted them on Twitter as well and they said they have had a number of reports of it and were looking into it

[Rauser]

My Configuration

Samsung Galaxy S7 

Android 8.0.0

Fitbit App 2.74

Ionic 27.32.10.20

[Littlekini]

I have just did the same on Twitter. My girlfriend with an Alta HR and a Xiaomi 5 Plus has no issues. 🙄🙄🙄

[keplernl]

My configuration:

LG G6

Android 8.0.0

Latest Fitbit app (update couple of days ago)

Fitbit Versa

Deleted the app for now, since battery drain and data usage were unacceptable

[SunsetRunner]

The fitbit app on my phone is doing the same thing I hope they fix it soon

[tazmdevil]

Pixel XL (1st Gen)

Android 8.1.0

Fitbit 2.73

I started troubleshooting this yesterday. The most disturbing part is that even after I disabled background data usage, it continued to use it. After it used 100MB in about 6 hours today with background data disabled, I uninstalled the app.

[tiim]

Same problem here with my Versa and Samsung Note 8. My phone has been running very hot with an unusually short battery life for the last two days... with Fitbit talking up a huge percentage of my battery. I just uninstalled the app and it went back to normal. I'll try reinstalling the app at some point.

[picciottino]

This is what I got from Twitter

Thanks for the info. The Fitbit Versa and your mobile device works independently and should no affect the battery life of your mobile device. The only instance to use your mobile's battery it's when you sync, when you're using Mobile Run or you have always connected and All Day Sync enabled. We recommend rebooting your mobile device and you should also check if another app is draining your battery. Keep us posted!

I sent them the link of this topic. I evidently got the lazy operator: reboot and hope for the best 

[SilverStick]

Pixel

Android 8.1

Fitbit 2.73

Any chance 2.74 will resolve this? I see the stickied post that says it was pushed to the play store on 7/2 (still not seeing it) and saw another post where the notifications in app have been removed (what I think the problem is).

[Llmgtab]

I am on Android 8.1 and am seeing this as well. No question at all that it is the latest update causing this. My phone has been consistently reporting 40 to 50 percent of battery usage by the Fitbit app. 

[Llmgtab]

My husband has an ionic and just confirmed the same on his phone. He is on the Galaxy S6, I'm on the Essential phone. 

[thep3000]

Same thing here.  Pixel1, Android 8.1.  Haven't yet found a workaround that avoids compromising notifications.

[Alan500]

Exact same situation, Pixel 1 with a Fitbit versa.  Last 3 days phone is draining battery. Went into settings and checked battery usage and it said Fitbit app 75%.  

[Moome_61]

We got 2 Versa's today and upgraded from the Charge 2.  Both phones have rapid battery drain since installing the Versa's and having to upgrade the Fitbit app.  Everything was fine a few hours ago.  All things recommended to be turned off are turned off.  Phone tells me Fitbit is draining the battery.

[coltsrock4ever]

Exactly the same problem. My Galaxy S8 has been fast to warm up and the battery is draining extremely rapidly. I believe this problem started Saturday evening for me - it's incredibly frustrating. 

[altann]

Yes.. I believe it's around that time.
I've deleted the app for now until it is resolved. It's chewing through my
mobile data!

I've also reached out to Fitbit support as well.