New Android Dashboard

[ErickFitbit]

Fitbit Update 06/7/17: Thanks everyone for your feedback on the new Android dashboard. We have relayed this information to our Android team. This thread will now be closed, as the Android team has no plans to revert back to the old dashboard. We're always working towards making improvements to the app and appreciate your cooperation on future app updates. 

---

Fitbit Update 05/22/2017: Hi everyone -- I've read through every post in this thread and the major feedback points and concerns can be summarized as the following:

• General disappointment with the change (no specific details provided)
• Lots of empty space/more scrolling/clicks required
• Bottom tiles don't scroll data with days
• Unable to fully customize top section with tiles from the bottom section
• Prefer linear UX design
• Difficult to read/no dark theme available
• Can't swipe between days, only able to click to scroll through days
• Can't to resize tiles

Please let me know if there's something specific that is not on this list. I have relayed this information to our Android team and at this time, it doesn't sound like there are any plans to revert access to the old Dashboard.

I know that any change is going to be a little jarring, but please remember to keep your posts respectful and on-topic, per our Community Guidelines. This thread will be better for everyone as a constructive conversation.

---

Fitbit Update 04/24/2017: Hi everyone -- Beginning with the release of the Android app version 2.48, the new Fitbit app Dashboard with the updated look will be fully implemented. Users will no longer have the option to switch to the old Dashboard design, so I encourage you to check it out if not already using it.

We're constantly striving to improve Fitbit products and services and we appreciate all of the feedback we receive from our customers. We currently do not have any plans to revert this change; you can find more information about the app and how to start using it by clicking here.

[AlessFitbit]

@Elena_Iv. @Alegrya Thanks for the additional points you would like to see changed on the dashboard. This has been noted. I think the overall look should be aesthetically pleasing as well as functional for everyone's needs. 

@Michele15213 Many users have made this point and I appreciate your input in highlighting this functionality of the new layout. 

@PeterC25 Thanks for bringing this point up. Your feedback on displaying the specific date is appreciated and has also been noted. 

[BobM2]

---

@AlessFitbit wrote:

Hi everyone -- 

The new dashboard for Android was a decision that took into consideration a lot of user feedback and market research.

---

Not sure what user feedback. Months ago, when the new dashboard was merely a "preview," a moderator here, responding to one of my posts, said something to the effect of "Users said the liked the idea of the new dashboard, but now no one is using it." So fitbit knew, long before this thing was forced on us, that users didn't like it. Fitbit forced it on us anyway. That's not paying attention to user feedback. Beta testers complained about the issue with all tiles not changing when the user changes days. Fitbit knew about that problem months ago, but chose to release broken software anyway. That's not listening to user feedback.

As for market research, Coca Cola had market research saying "New Coke" was a good idea, too. They had the sense to back off when they realized they had misread the market. Fitbit apparently doesn't. 

[Lizardwoman]

It is truly awful. I hate the look, it is cluttered, not easy to use. The person or persons who designed it should be fired. When my fitbit dies, I will br looking at other trackers

[ashwolve]

@AlessFitbit Thank you for acknowledging our concerns as a previous post member mentioned it was the lack of interaction that was getting people riled up - the points I raised back in November were not addressed so posted them again in here and although I didn't get many votes think it may benefit the display no end and this is in the event that the old dashboard will not be re - instated I will post again here with a few extras - Market research ? was that in all countries and over all age groups or was it conducted in an university? user feedback? yes there may have been lots of good feedback for the new style but those of us that have been against it for the last 6-8 months should be just as important to you Fitbit and should still get the choice to see what was the way it was when we purchased our Fitbits

although I have posted the link in an earlier email I will repost my original comment below,

Fitbit also need to remember a mobile phone is not a desktop therefore will never get total parity and need to get the basics right first(ie Resting heart rate differs by 1 pt between mobile and desktop - which is the more accurate Phone or PC??) - a new one is as I posted on the PC the sleep graph is showing what looks like time in bed not time asleep as it should be

I also agree, they are trying to inline mobile dashboard with the PC version, hopefully this will get read by fitbit , if you must update to this new dashboard at least keep the option to choose between the 2 dashboards (Old and New)....additions that i believe need to be implemented to improve new dashboard are as follows

1. Unlock the top Tile

2. Allow User to chose what is in the larger tile (ie be able to change distance with heart rate etc.)

3. allow the user to allocate which tiles go where (like in the Older Version/Desktop Version)

4. allow the whole page to show historic data when paging Left - like the Old Version (not just the present locked top tile)

5. colours change on progress Bar/Circle (like the Old Version).

6. if you want it like the Main Desktop allow all the tiles available on PC Inc multi action Charts/Graphs (Heart Rate for example) (not really viable due to size of mobile platform) but this is what parity means.

7. The Add button (+) needs to be in page not in overlay as it covers information

8. Calories Burned and Calories Left Should be in the same tile ( Like Cals In/Out).

two more recent additions to be taken forward if you wouldn't mind

9. the background colour is too bright, an option to change background colour might be advantageous as well  like an mid grey and a black with the fonts and pictures also changing to a corresponding colour (dark blue background with a yellow font as an example)

10. if we must have the Large main tile #2 let US customise it with what is important to each individual user (like in the old dashboard) or maybe break the tile down to separate tiles again

Please Note this is for the Android Changes but guess it would aid the IOS as well

I accept that not all the changes will be agreeable to everyone and have already had feedback on #8

I thank you for your time and patience

Wayne

[SunsetRunner]

@AlessFitbit 

after 2.49 app update tracker logo with connectivity & battery logo has almost gone to edge of screen it wasn't like that in 2.48 and when community option will be available in android app to other countries i think it is only available to US users.  

Hi @ashwolve  Upper tiles are interchangeable(Km,floors,cal,minutes,steps) within them and lower tiles are interchangeable(heart rate,sleep,waterlog,etc) within them also you can hide them but lower tiles cannot be interchanged with upper tiles. i definitely prefer darker background because this is too bright for eyes in night.     

[ashwolve]

@SunsetRunner Thank you for your comments, I am aware that in the top tile you can rearrange the 5 options available, but there are people that use fitbit that this is not what they want, if you have read any of my previous posts you will see that if someone less abled (for instance a wheelchair user) will still use fitbit but they may not wish to see Steps/ floors in the top tile, they may need HR and water consumption, that is why the locked tile that's not interchangeable with the others is not a good idea this tile needs to be fully interchangeable  - this ability was available in the old style dashboard and allowed ALL users the freedom to set up the dashboard for there strengths and weaknesses, this is a compromise that fitbit should see is a sensible move or let us make our own larger tiles with all tiles being singular and we get the option to have a 2,3 or 4 tile large tile with the input of out choice - the other thing is that great big blue cross it could be better placed IE between the Fitbit logo and the tracker picture where it would not obstruct the little information we do get in a tile as opposed to the OLD dashboard...

It is obvious you like this new set up but take into account its not for everyone as seen by the comments on this thread, I am not opposed to change but it needs to be in a usable format for everyone - majority rules doesn't always make sense - options do - trust me the company I work for would have gone bust along time ago if we wasn't as flexable as we are - yes it takes time and effort but the result is increased opportunities - this is basic business sense, the < on the top needs to move the whole page not just top tile why would anyone want to see how many steps, minutes active for yesterday against todays intake - yes we can spend time clicking on each tile but its a lot better to see the whole historic data on one page after all the purpose of the dashboard is to act as a summary if you wish to go deeper into the rest of your stats then yes press the button for activity or sleep but for immediate viewing it all needs to be relevant to the day you are looking at - hope you can see my point

[JackCrez]

Something else to add to the list please... I use the app on a Samsung tablet which is landscape oriented. The old app was quite easily possible to read at a glance sideways as it was nice and simple and could view all headline numbers together. The new app is hopeless for this, not readable sideways and vety annoying to need to re-orientate tablet to accommodate. Basically my fitbit is now just a wristwatch/pedometer.. very upset. Need something resembling old dashboard, simple linear bars and numbers. I'm not about to change my Samsung tablet...

[SunsetRunner]

@ashwolve Thank you for responding. i don't want to offend anyone by any means my response was purely based on what i know about tiles interchangeability so i wanted share. regarding liking NEW Dashboard when i brought Fitbit in 2016 Dec default app dashboard was NEW one not the old one. i did switch to old dashboard once but after using new dashboard for a while i was like ok let's just use new one that was that. i know many users don't like functionality of new dashboard. frankly speaking i'm completely ok with both dashboard.

i hope fitbit will listen to users and do what is needed about functionality of Application  

[ashwolve]

@SunsetRunner you didn't offend, I have had mine since April 2015 and to us its like having all 6 back teeth pulled at once and not given dentures - or having a manual car go into a service and they change it to an Automatic before giving it back and say tough ive done the work now deal with it I bought the Tracker because of the ease of use of the old dashboard - yes garmin and Samsung and tomtom all had trackers but it was the fitbit one that caught my interest because of the functionality and ease of the software so technically it is now not fit for purpose and I have wasted my money - the same as the car if you can only drive a manual the automatic is useless and to not be given the choice is a terrible business move and has alienated lots of users and the comment that was made when the new dashboard was made formal didn't do a lot to help.

as you can see amount of steps done + goal all together while exercising you don't have to fumble about push or hovering over tile to get the extra information,

2, Colour change as you progress towards your goal not just once achieved.

3. you can move ANY tile/line to where you want see HR and times active are more important to me than active minutes and floors.

4. when I swipe from the left I get the WHOLE DAYS worth of data not just the top section - I shouldn't have to spend time going into each separate tile the find the data I want.

5. ALL sections are the same size

This is the better layout.

i personally wouldn't be opposed to a compromise if ALL tiles were separate and I can put them where I want.

2 the tile has the amount done and goal on the same tile (easily done with the amount of white space on each tile.

3. because of the amount of white space the ability to change background colour.#

4. progressive colour change

5. swipe ALL date from previous day.

This then give you the BEST OF BOTH and keeps more of Fitbits customers happy

this is not directed at @SunsetRunner so please don't take offense, I appreciate the new is all you know and when you got your tracker it was in reverse for you - until the dashboard was fully working and if the Advise given by the beta testers were taken into account and implemented there may of not have been such a problem - some people do not have the nerve to give an opinion and big companies take it as the customer is happy - what the situation really is - is they have said something before and have been ignored so think why bother in conveying a problem I will wait until I need a new one and go elsewhere, IPhone didn't do themselves any favours by taking the earphone jack away in favour for expensive wireless earphones and windows the amount of adverts popping up on there mobile platform.

[jaonitsu]

hi there,

I hate new dashboard too and decided to revert it back. I have Android phone.

so basically I found old app version, downloaded it into my phone and installed it - one might just install it over existing, however sometimes one must uninstall new for install old.

here is the link for last version that supports old dashboard - http://www.apkmirror.com/apk/fitbit-inc/fitbit/fitbit-2-47-release/fitbit-2-47-android-apk-download/

it's safe to download and install APK files from there.

and most important - one must disable auto-updates to prevent loosing our precious old dashboard.

[michdourado]

Can I please have the old dashboard back? 

Thanks

---

@ErickFitbit wrote:

Fitbit Update 04/24/2017: Hi everyone -- Beginning with the release of the Android app version 2.48, the new Fitbit app Dashboard with the updated look will be fully implemented. Users will no longer have the option to switch to the old Dashboard design, so I encourage you to check it out if not already using it.

We're constantly striving to improve Fitbit products and services and we appreciate all of the feedback we receive from our customers. We currently do not have any plans to revert this change; you can find more information about the app and how to start using it by clicking here.

---

Please strive to revert to the old dashboard. 

Thanks

[RoyRog.]

I rn the Fitbit app. on 3 devices, Hudl 2 tablet, Sony Xperia ZX3 phone,
and an HTC One X+, and I am running the Fitbit app. on all 3. The HTC is
more than 4 years old and the Fitbit site said that the app. was not
compatible with that phone but it is running on it with the old dashboard
still and it has had updates recently. So the old style app. is still there
for Fitbit to re-release to anybody who would prefer it.

[ashwolve]

that's good to know but will Fitbit see sense and please us all...I think not..they have their money after all, why let a small thing like contented,happy customers get in the way

[f16aotm]

I personally find the new dashboard to be sloppy, unorganized and unpleasant to work with and view.  It would be very easy to provide the old dashboard to people who prefer it.  I encourage you to reconsider as I can see there are many people who are dissatisfied with "the new look".

Thank you.

Brian

[Diggitydogx3]

4. we don't like boxes and circles. bring back our lines, and let us move them around as we wish

Moderator edit: format

[Diggitydogx3]

5. the "goal" number is not listed.

[AlessFitbit]

@ashwolve Thanks for listing out your additional contributions to the previous list. This is very great constructive feedback that I can relay to our development team. I understand the importance of being able to customize and modify the dashboard to fit each user's needs and preferences. I have taken notice of your replies throughout this thread and appreciate the time you have invested on this.  

@SunsetRunner Great to hear you were able to adjust to the new dashboard on your Android device. Thanks for updating to version 2.49!  As of right now, the Community Feed is only available to U.S. users. Please stay tuned for future updates. 

[mandymitchell61]

Why not to the UK users too?

[mandymitchell61]

@Yes123 i tried it and it wont dl and now fitbit wont synch since last update unless reboot phone each time so now im doubly fed up with fitbit,ty for trying to help though

[Admcclafferty]

Very dissatified that you took our option to choose our dashboard. Progress or not i like the old one and wish it was left. Now, to absolutly take away the option to change it angers me that you would force this on purchasers of your product. My wife and I are very displeased.